LOWE'S

Price - The completed price was much less than we anticipated when we started this project. Due to a Levelor quantity discount (10+ blinds) and also a military discount, the price was a very pleasant surprise. Product Quality - Some of the smaller blinds (Levelor) had two-part wands for rotating the slats. All blinds that had these two-part wands (8) were bent when snapped together. this appears to be a manufacturing issue caused by the plastic coupling piece they use. Sooooooo.... please be aware of this manufacturing defect on some of the smaller Levelor blinds. This only affects those blinds which are two-parts that snap together. This is not an issue with larger blinds that use a one piece wand. When we first went to Lowe's, we were fortunate to run across Jason Sloan, in the window coverings department. He appeared to be very knowledgeable. He took the necessary time to answer all questions and appeared to be quite honest in his discussions with my wife and I. We both felt so much impressed with Jason that we decided we would interface only with Jason for the remainder of this project. Before the project was completed, I had made several more trips to see Jason with further questions and requests. In all, I was amazed at how much time Jason was willing to take with us and am quite sure he was very glad when the project was finally completed. For sure, Jason walked the extra mile with us. Their subcontractor (Rick's Blinds) doing the measurements and installations did a good job. The initial measurements appointment was scheduled and completed with all expectations being met. However, after the blinds had been cut to the required dimensions and picked up, I was told the installer would contact me in the next two days to schedule the installation. After the two days + a weekend, I still had not heard from the installer. After a followup call to Robert Ruby (Lowe's Installed Sales Mgr.), I was called the same morning and the work was scheduled to start within an hour. The installation went very well. Jesse, the installer did a good job. Robert did an outstanding job for us. After my call to him regarding the bent wands issue, he came to my home to take pictures and begin working on an acceptable solution for my wife and I. His first suggestion was to remove the bottom half of the wand and use only the upper half. I was OK with that suggestion as I am 6' 1" tall, but my much shorter wife could not reach two of the blinds due to objects between her and the wand. I advised Robert of this. I proposed that those two-part crooked wands (8) be replaced with a longer single piece wand which they sold in the store. Robert accepted that suggestion and arranged for me to acquire those at no additional cost. This idea worked very well. Throughout the installation and product quality issues, Robert gave the distinct impression that he was willing to do everything necessary to make us happy with our purchase. He succeeded. Everyone at Lowe's did an outstanding job with customer support. I can't say enough good things about Jason and Robert. We consider them as real assets to Lowe's. I would not hesitate to go to Lowe's to have this work done at a future time, if needed.

It went the way I would expect it to. All I had to worry about was delivery.

We actually bought it online and picked it up at the store. The knowledge of the people selling the appliances is not real high. The often have people in the area that you ask questions about the appliance and they don't really know or give you an answer.

Satisfied with the service. They delivered the appliances on time.Provided proper installation and went over the details of the appliances.

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It really wasn’t a good experience but they made it right, so it’s okay.

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As expected, no hitches.

I started the process in March 2014 because the window I had was weak and bugs abounded, finding all sorts of ways in.  I had no protection from the cold or heat and desperately in need of a new window.  Honestly, I felt like I had ordered the Hope Diamond.  One estimator came out to measure...then, weeks later, the installer came out to measure...then it had to be ordered (more weeks!).  Of course, I took time off for the measurings and was so hopeful that it would be installed sooner than later.  Nope.  Not happening.  Just a never ending process.  The installers were wonderful.  Truly the best of the entire process.  I've done tons of business with Lowe's and been satisfied each time but this was just a nightmare.  I have to say I would not want to do an 'installation' type process with them again.  And I even had a conversation with the installation manager but I have to say ...never did quite get the message across.  Shorten the process and let's get the ball rolling, Gang.  Dragged on and on.  Just so annoying.  I really regret having to write this but it is what it is.

Professional, on time

They were really and I had to have some work done on the washer right after I bought it. I would use them again.

I like that they will match prices and go 5% beyond that.

They came when they said they would and they did the job.

The service is good.

The purchase was simple, arranging an install date was at the time I requested and they took care of a possible defect that they noticed during the install.

Lowe's was ok to deal with, but their subcontractor did a poor job.  I have 3 small dogs and wanted the fence installed all the way to the ground and didn't care if the top was uneven - I was more concerned with keeping my dogs in the yard than having an even fence line.  They did not install the fence the way I asked, there were split pickets, the concrete footings were not poured properly and are bulging out of the ground which has caused the fence posts to shift, the gates were poorly constructed.  Overall the fence was just poorly installed.  When I contacted Lowes about the problems they had the contractor come back out to install additional boards along the entire bottom perimeter of the fence so that my dogs could not get out, and had them brace up the gates, but the subcontractor seemed irritated that we didn't like the quality of the job and definitely didn't seem pleased that he had to come back out.  I have no problem with Lowes but definitely didn't care for their subcontractor.

They were quick and clean. Everything looks good. They protected my hardwood floor while they did their work. LOWE'S was very responsive. I had to have the cabinets altered because I didn't have a standard stove and I already purchased the cabinet so I told them to wait until I had someone to fix the cabinets. They were always calling me to check out and see when they can come out and get started.

I go to whoever has got what I need on sale.  Most recently I went to Lowe’s. I found what I went looking for.  My experience with Lowe’s has been fine.   I went to the store so there was no responsiveness or punctuality. 

They were very good.  I'm happy with them.

I am a retired military member who had a new bathroom sink and water shutoff valves installed on May 5, 2011 in our home.  On August 29, 2011 we discovered water coming up from around the tiles in the bathroom.   We had a plumbing company come out and analyze the problem and they determined that the cold water shutoff had failed and was constantly dripping.  A restoration company came out and took out all the bathroom tile and took the bottom shelf out of the vanity which was completely ruined.  They also cleaned up all the water which was under all the flooring and cleaned up 2 areas that were growing black mold.  They said that it appeared the dripping had been going on for quite awhile.  We immediately called the Lowe's store where we had purchased the sink and installation on 08/30/2011 to let them know about the problem.   From that moment on for the next 2 months it has been a real hassle to get Lowe's to do anything.   We felt that this problem could have been handled within a couple of weeks rather than 8 weeks (or 58 days) of hassle and inconvenience of not having this bathroom fixed to its original state. 

To begin with we were told by the installation manager that she was going to talk to the installer to see if he had insurance which it turned out he did.  She never got around to talking to him until 09/13/2011, two weeks after we notified her of the damage. She also told us that she had talked to the store manager and that Lowe's would go ahead and replace everything and get our bathroom back to normal without waiting for any payment from the installer's insurance company.   She said that she would find out more from the store manager but that he was working both at the St Joseph store and Kansas City store and was going back and forth between stores.  Later I found from an assistant manager at the Kansas City store that this was incorrect and he didn't know what the installation manager was talking about as each store has one and only one store manager.

 Starting work without waiting for payment turned out to not happen as Lowe's made us wait from September 14, 2011 until September 21,2011 when they had a firm promise of getting insurance money before they would commence any work.  It appeared that they were worried that they would have to spend some of their own money to take care of something that their installer did.   This made it very clear to me that the customer wasn't very important when it came down to the bottom line.  In the meantime this bathroom is pretty much unusable and guests are walking through our master bedroom to use the bathroom.   Lowe's Customer Care, the store manager, and the installation manager, kept saying that they understood the problem and want to make things right but there was never a sense of urgency in getting anything done from anyone.  I will say that Customer Care was very good about sending my concerns immediately right back to the store where they occurred though....this didn't do anything but cause a lot of excuses.   I did get a call from the installation manager after one email and she said that "I made it sound like Lowe's wasn't doing anything for us"  I told her that was correct as they hadn't.  Many promises were made to call us during all this time and let us know what was going on with the process but most times we had to make the calls ourselves as the store never called or left messages when they said that they would.

 On September 28, 2011 after more delays and nothing happening and 4 weeks into getting this matter resolved I contacted Lowe's Customer Care.  Although they said that they would take care of things all they did was send my concerns right back to the same store that is giving us all the problems.  They did have the store manager call us about the problem on September 29, 2011 but I know that Customer Care told him to call us and that is probably the only reason he did.  Later, on September 30, 2011 I talked to the store manager again and during the conversation he told me that he "didn't really know anything about the situation"  other than my name and I had some sort of bathroom installation problem.  This was after the installation manager had told me for the last 3 1/2 weeks that she had talked to the store manager about our specific problem several times. Customer Care also had told us that they were turning this matter over to the Specialty Risk Services (SRS) which handles problems that the stores can't handle.  Unfortunately you have to have a claim number to talk to them and when I asked Customer Care for one they said that the SRS would call me with a number, which they never did, and then Customer Care referred my email right back to the Lowe's store again instead of helping me get a claim number.  I feel that since the store couldn't handle things I should have had a claim number and been able to contact the SRS for help but it appears that someone didn't want this situation to go any further up the line and told someone not to give us a claim number.

 We went in on September 9, 2011 because the installation manager told us to go in and pick out a vanity and floor covering to expedite things when they got the payment from the insurance company.  We picked out those things and although were told that we could replace the counter top, faucets, and sink we chose to keep those 3 things.  The next day on September 12, 2011 I both faxed and emailed the list to the installation manager.  She told me at least 3 times that she had the list but on October 3, 2011 she called and told me that she didn't have the list and I needed me to send her one.  I did again and told her in my fax that we had put 2 different vanities down.  One was pretty much of a copy of the one that it was replacing which was the more expensive of the two and the other would work but was cheaper.  Of course the cheaper one was the only one they had in stock and it would take a couple of weeks to get another one so we chose in the interest of time to get the cheaper one installed.  Later we found out after we had made this decision that the flooring was special order and would take a couple of weeks.  Lowe's tried to get us to pick out something off their show room but nothing was up to the standard of what we had in our bathroom to start with.

The installation on our vanity was first.  It took 3 trips for the installer to get it installed without the sealing compound cracking after drying due to using the really cheap stuff rather than silicone.  The more expensive silicone should have been used to begin with.  The installation manager and the vanity installer also had told us that the flooring people would install the floor and all the 1/4 round trim.  One piece of the trim was vertical on the back side of the vanity.  The installation manager was told about this and promised us 3 times that this would be taken care by the flooring installers and the vanity installer stated that was the job of the floor installers.  When the flooring installers got there they told us that it wasn't on their work installation order and that they couldn't do the vertical trim without authorization.  So another delay getting done as we had another installer come out, after getting approval from Lowe's I guess, 2 more times to get this accomplished.  Once to measure and then the next day to cut and install the piece.

Finally on October 27, 2011 the bathroom fix is done.  It is not up to our total satisfaction though as it isn't up to the standards of what we had originally, but we can't go on with this forever.  Both my wife and I lost 2 days of vacation time having to be home for installers to measure and install and also for the insurance adjuster.  When my wife mentioned this to the store manager he told her to "send an invoice" saying it