Kryger Glass

"Hi [Member Name Removed], I would like to apologize for our mistake but I am glad we were able to diagnose and fix the problem. Sincerely, Kyle Kryger"

"Thank you for your review. When your husband 1st came in with the 3 frames, he was notified that the insulated unit’s had to be special ordered and could take 10-14 days by our technician. We also explained that this was a difficult job and that your windows would not look "as new" due to the shape the frames were in. Your husband decided to check with other places and did not place an order with us at that time. Your husband did return later and place the order. Our technician began the process of pulling the frames apart to get an accurate measurement to order the correct sizes. The work was completed in 11 days and our CSR called you as soon as it was ready. We have reviewed the 3 phone calls from you, (October 21st, 23rd and 27th) and discussed the situation with our staff. After listening to the calls, we feel our staff was very professional in answering your questions, and as our CSR stated on the phone call, “You are a priority to us” We do apologize for any wait you had in the office. There was a lot of traffic in and out that day, and we went in order of arrival."