Kansas City Veterinary Care

Excellent service.

It was the most awful, traumatic experience of my entire life. This place should be put out of business because they have no idea what they are doing or how to run a veterinary hospital. The "customer service" we received was cruel and heartless, we were overcharged, NOTHING was done to fix the issue, and their "head receptionist" even called to complain to ME about the trouble I had caused them. My 15 year old dog's last hours were spent at this disgusting place and I am still upset about the entire experience. She did not deserve to be treated like that by them and they are worthless "veterinarians." I have written Facebook reviews, Yelp reviews, Google reviews, and filed a complaint with the Missouri Veterinary Medical Board.

We had been clients of this clinic for the past year or so and our 15 year old dog Izzy saw two vets there – Dr. Gonzalo Erdozain and Dr. Leanna Carpenter. I thought the vets were very knowledgeable and felt good about taking our pets there; the front office staff was dismissive of us on several occasions but I did not think much about it because I was so happy with the vets. Izzy was declining in health and having multiple issues, so on October 25, 2016 I called Kansas City Veterinary Care to make her an appointment. When I called, I specifically told the receptionist that we had just been there the week before for treatment, and then the day before for a recheck with Dr. Carpenter, but that Izzy was sick again and that this would probably be a euthanasia. I was very clear about this and in fact the receptionist moved up her appointment time for me because I was so upset. When I arrived there with Izzy, I was hoping to be put into a room (as has happened in the past at other vet clinics when I had to put my cats to sleep) but was instead waved over to the tile floor waiting area - even though Izzy was having a great deal of difficulty standing. She kept falling down on the floor and whimpering. The entire time, the three receptionists working were joking, laughing loudly, talking and completely ignoring us. There were no other clients and it was not busy. No one offered to help us, no one offered to even get Izzy a towel or a blanket to help her stand or lay down, no one offered to put us into an exam room. I finally sat on the on floor of the waiting room with her in my lap until we were called back. When we saw a vet (after waiting for 30 plus minutes), he acted like he didn't know what was going on or why we were there, which prolonged everything. (I blame the reception staff for this, I doubt it was the vet’s fault.) The whole time Izzy kept trying to walk and was falling on their floor of the exam room - no one offered to help us with that either or bring her a blanket. In fact they did not bring her a blanket to lay on until after they had given her the sedative and she was howling in my arms. After it was over, she had passed away and we were leaving, I was visibly upset and crying and at the front desk we were ignored again - no one expressed any compassion or sympathy, NO ONE EVEN SAID THEY WERE SORRY, in fact all they seemed to care about was us paying for everything. The incredibly rude girl (I have since been told her name is Morgan) at the front desk said only "credit or debit," in reference to my payment, smirked at me, and then after I signed the receipt she actually grinned and said to me: "Great, thanks! Have a nice day!" I did what I felt I should do: I wrote something on Kansas City Veterinary Care's Facebook page (but it's been ignored). I called and talked to Dr. Carpenter about this (who was off work the day Izzy was put to sleep). I then called and asked to talk to a head receptionist or office manager - she finally called me back yesterday, a week later (her name is Amber). Amber blamed me for the whole thing and said that she was sorry I "wasn't treated the way I was expecting to be treated" but that the staff there tries to say "happy things" when their clients leave. That was it. She did not apologize for her staff’s behavior towards my dog and towards us. No explanation was given as to why they let Izzy fall all over the floor for 20 minutes in the waiting room without even ACKNOWLEDGING or offering to help her. Then she accused me of lying about the appointment! "You never said it would be a euthanasia," she told me. "And I'm the one you talked to that day." I am totally speechless - she specifically MOVED THE APPOINTMENT TIME so I could bring Izzy in earlier because I was upset and crying and TELLING HER it was most likely a euthanasia. The way that she spoke to me, with absolutely no regard for Izzy or for my concerns about this very painful situation, brought back all the horrible feelings surrounding the day we had to put Izzy to sleep and made everything worse yet again. When my husband spoke to Amber about this later the same day (since then Izzy’s ashes had arrived and we were called to pick them up), he discussed with her how we felt and that Kansas City Veterinary Care might possibly lose our business, after us having spent a great deal of money and time there. Amber’s only response to this was “OK.” Again, she did not offer any kind of apology for Morgan’s behavior towards us and Izzy, or for her own treatment of me (which to add it all up, amounts to accusing a client of LYING; blaming the client for the rude customer service that was not the client’s fault; showing no concern for loss of business for her employer). I have never experienced such cruel and degrading treatment from anyone in the veterinary industry and I've lived in Kansas City with animals my entire life. I am so filled with guilt and appalled that my sweet Izzy’s last hours on this planet were spent at that place surrounded by such rude incompetent people. The staff there made what was already a bad situation a thousand times worse that day, and again yesterday when I was subjected to accusations and more rudeness from the "head receptionist" Amber. I will never go back there and I want everyone to know the way they treat their clients. I was unable to pick up my own dog’s ashes from this clinic because I was so upset by their callous attitudes that I couldn’t stand the thought of having to go back into the building. I sent my husband to pick up my baby’s ashes, and feel additional guilt about that and the fact that I could not be the one to “bring her home.” I realize that Izzy was my dog and not my child, but she was a member of our family and I am grieving for her the way I would for a family member. Kansas City Veterinary Care does not have any compassion or sympathy for their clients, they only care about whether or not we paid the bill. And apparently, after posting this on my own Facebook page, I have learned that I am not alone in my feelings - a lot of people have let me know their own experiences at this clinic, they are not positive ones and they refuse to go back there. My heart breaks that I made the awful decision to force my gentle, loving dog's last day with us to be spent in their presence. It is something that is going to stay with me for a very long time. I hope whoever is reading this takes this seriously - do not bring your pets here.

They are pretty confident about quality care.

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I'm pretty impressed with my vet. It's been fine. I have guinea pigs. They are kind whenever I've had issues with them. I'm in within the hour. The guinea pig had gas. They got an IV, IV pain meds and I think they have drug stickers. It was my daughter's pet and she's out of town. I couldn't let them die on my watch. They're good. They always lay out, we can do this, this and this, this is what I see, this costs less and they're very good about letting you decide.

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We've been using them for 10 years. Their staffs were very caring and very patient. I would say the same thing with the vet. He's very thorough and I think they're always concern about giving the dogs the best treatment that suppose to make a money. They don't want to order unnecessary task and they don't give unnecessary meds. One of their vet is an exotic animal vet which is kind the hard to find.

Our chameleon was a rescue in poor condition with an amputated tale, stunted growth, poor appetite, and rated a body condition of 3 out of 10. Within 12 hours of rescue Dr. Diehl had us in the clinic. When we arrived at the clinic, the front desk staff was pleasantly curious and obviously enjoyed their jobs. We were offered a drink while filling out the documents and they interacted with us intermitantly checking on our comfort. My young girls talked their ears off about the waiting area fish tank and our newest family member. They accomodated. Dr. Diehl was very kind and patiently instructive on the plan of care for our new family addition. We were offered multiple treatment option and expectations of improvement was thoroughly explaned. After the visit, the check out process was quick and pleasantly cost effective. We had an urgent visit with lots of time with the doctor and medication prescribed with a total cost of under $60. After the visit, we received a phone call and a welcome to the practice letter. This vet is about 35 miles from our home but well worth the drive!! We had to pass a lot of other care providers to get there but we were glad we picked them!!! Oh and how I found them......they were recommended by facebook reptile groups as a good place for exotics.

The cost depends on if we are boarding our dog or bathing or any other service.

The staff at KC Vet Care was really friendly and welcoming. They tried to make Violet comfortable with them, even though she's shy. They took their time with her, and did all the exams necessary and answered all of our questions. Since Violet was a new rescue on her first visit, they waived the examination fee. We only paid for the nail trim. We also got her licensed with the city while we were there, and picked up heartworm medication. We'll definitely go back, since they have flexible hours, a convenient location, and great staff.

I have taken my family pets there for 14 years and always feel that they really care and do the best job they can. From the front desk staff to the Doctors, they really care.

I took my Guinea Pig here for malocclusion, after four weeks going back and forth here and getting his teeth trimmed three times my Guinea Pig had not eaten solid food for three weeks and the doctor was absolutely stumped as to why. I had to take my pet to Heartland Animal Clinic's Dr. Sandler to find out he needed pain medication and probably had an infection. Bottom line, they may call themselves small animal experts but they're not quite there yet. As long as you know exactly what you want done or the problem isn't seriously life threatening I'd say it's probably okay to bring your small animal or exotic, but don't trust that they know everything.

We have taken our dog there a few times. It is clean and they are nice. Sometimes the receptionists don't seem 100% with it, but they try. We will go back in the future.

Everything goes great. They're very nice. They always take care of me as soon as I get there. I am a long-term customer and they remember me and my pet, which is very nice.

I love going to this clinic. I've been taking my pets (4 dogs and 2 cats) there for about 6 years now. And even after moving out of Waldo to Riverside, I still take my pets there. I love all the vets and technicians. They may be a bit more expensive than other clinics, but I don't mind paying the price for the services I receive.

I found the technicians went out of their way to ensure that my dog was comfortable and calm during the visit by allowing me to stay with her during the examination/ blood work. They even cut her nails during the visit without freaking her out. (she hates to have her nails done due to prior foot injuries) Dr. Exline was respectful of my desire to not over medicate the dog, she suffers from anxiety during thunderstorms, but offered helpful solutions to reduce her stress. I will continue to use KC Vet Care with pleasure!

Their service has been fantastic. They care about animals. They listen to you. They try to help you save a little money. They're interested in prevention, which I am too. Everybody in the staff knows you by name and recognizes you.

As always, they are truly compassionate. Their office is run by very professional staff, as well. They explain all procedures thoroughly, as well as the medications; they take time with the critter-patient; and they treat the animals the way I would want to be treated! (In fact, they are more compassionate and attentive than most of my physicians.)

There is a wait without an appointment. There is typically no wait with an appointment. They can see you in an emergency. Dr Diehl is very knowledgeable and very patient. The staff is patient as well. Dr Diehl tries new treatment ideas and calls me at home to tell me about them. I have used Dr McGee in an emergency and he was excellent also. The price is a little high. They are currently remodeling and restructuring their service. Their dental exam prices are double what I have paid in the past. But the quality of the service is so good that I won't go anywhere else.