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Full Nelson Plumbing
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,
About us
At Full Nelson Plumbing, Inc. we intend to provide our customers with the best possible plumbing services experience from beginning to end, with exceptional customer service from our highly-trained, helpful and courteous technicians, our very competitive pricing, and quick emergency response times. We intend to become recognized by our customers as the best value in plumbing services in the greater Kansas City area, and particularly in the Northland. We want to be recognized by our employees for our dedication to their personal and professional fulfillment. Within our industry, we will set the standard for how plumbing services ought to be provided.
Business highlights
Emergency services offered
22 years of experience
Services we offer
& Grease Traps., Backflow Testing & Repair, Bathroom Design & Addition, Drain Cleaning, Frozen Pipes, Garbage Disposals, Gas Lines, Mobile Homes, Plumbing Repair & Replacements, Remodeling, Sewer Video Inspections, Sump Pumps, Tenant Finishes, Troubleshooting, Underground Sewer Replacements, Underground Water Replacements, Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8126 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 126 reviews
Randy J.
Oct 2019
I am very happy with the work that Trey from Full Nelson performed. He was friendly, easy to talk to, and did a professional job.
Response from Full Nelson Plumbing
"Thank you for the great review! We appreciate your business!"
Rod B.
Jan 2019
A professional work and reasonably priced and gave good explanation of the repair work.
Response from Full Nelson Plumbing
"Thank you for the great review! We appreciate your business!"
BILL D.
Jun 2018
Not too well. Told Full Nelson we were not happy with toilets. They refused to remove and refund the price.
Michael L.
May 2018
I had a company come out to do a water test and although I had already picked out a water system but hadn’t purchased it yet I thought I’d see what they had to offer. This company has a lot of good reviews and although i didn’t buy their water system I mentioned I’d be interested in having them install one I was planning on buying. I never received a call from them and I don’t care how many good reviews you have if you don’t call me after I request one I’m sure not calling you back. I thought I’d try another company that’s been around forever that starts with a r but after reading the reviews I reconsidered. Then I called another company with virtually the same name to do the work and was told I’d get a call back from a plumber but nope once again no call back. I then tried another company I used before and after almost a week before he comes out he looks at the job and I’m thinking he’s going to do the work that day but no he can’t do it till next week. I already had the water system by this time sitting in my basement about a week and thought I’d call Full Nelson Plumbing. The lady was courteous and said she’d call me between the hrs of 1130-1230 the following day which she did to let me know the plumber is on his way. The plumber James was polite put covers over his shoes which not all of them did looked at the job told me a approx cost which ended up being a little less than he quoted went to get the supplies came back and did the job in 2 hours. Let me save you some leg work by telling you I highly recommend this company which actually did the job the following day and sent out a actual plumber the first visit which most of them didn’t. These bigger companies have too much work to do or they don’t care.
Response from Full Nelson Plumbing
"Thank you for the great review! We appreciate knowing our staff is consistent in doing what our policies call for on a daily basis. We appreciate your business and the time you took to offer us the timeline and how you came to our business. We look forward to working with you!"
SANDY K.
Feb 2018
Outstanding. They were at our house within an hour of our call, and the work was done and everything cleaned up in a couple of hours. The leak was coming from inside the wall behind the sink. They removed the garbage disposal and existing copper water lines, cut open the back of the cabinet, replaced about 2' of 2" ABS drain line with PVC, tying to existing kitchen line in the basement. Reinstalled disposal and under-sink P-traps, and copper water lines. All excellent work for a very reasonable price. They also provided an honest evaluation of another leak (in the shower) along with a temporary repair. We will be calling them back when it's time to do the full repair there.
Response from Full Nelson Plumbing
"Thank you for the great review! Our standards have never changed and happy that you see that in our work and pricing! Thank you so much for your business!"
Brian D.
Oct 2017
professional would use again
Jane G.
Oct 2017
Great as always
Kayte U.
Aug 2017
unknown
Response from Full Nelson Plumbing
"Thank you for the great review!"
Merry S.
Jun 2017
They did an excellent job!! They made sure I had bathroom facilities every night. The owner even came back after the original estimate and said he found a way to save money. And yes, my final bill was less than the estimate!! They even swept and mopped the basement floor and steps before they left! They will get all my plumbing business ( if I ever need any again) from now on. I highly recommend this company!
Response from Full Nelson Plumbing
"[Member Name Removed], thank you so much for the wonderful review. With a large job like you had, we know trust is something you have to gain with a customer and we are very happy we got that with you! Thank you for trusting in us to get the job done right and we look forward to working with you in the future. Again, thank you for your business."
Don J.
May 2017
Got us taken care of very quickly for it being an emergency.
Response from Full Nelson Plumbing
"Thank you for the great review. We understand that price can sometimes be an issue, but know that you are getting a fully licensed and bonded company at your door. You gave us a "B" on quality and would like further explanation on that, but overall seem happy with the work. If there are any issues we need to talk about, please feel free to call our office and will be happy to discuss with you. Thank you for your business!"
Steve C.
Apr 2017
Extremely well. As often happens, there were some unforeseen problems with the soil pipe, and it turned out to be more work than expected, but they were able to get everything done for the originally quoted price, and were very helpful and pleasant to deal with. I think they really went the extra mile to do good work and keep it affordable, which is important to me.
Response from Full Nelson Plumbing
"Thank you for the great review! We are always trying to keep our customers well informed, try to save you as much money as possible and knowing we are doing the right thing for YOU, our customer. We appreciate your business. Thank you!"
Dana C.
Jan 2017
Full Nelson sent a man to repair it - he sat on the edge of the tub, ran the water, and said "in my 16 years as a plumber, I've never seen anything like it". He turned off the water, said he didn't know what to do to fix it, charged me for the service call and left. He didn't remove the faucet, he didn't look at ANYTHING. He simply ran some water, scratched his head, and left. He wasn't here for even 15 minutes. Worthless. I have since had another service (not on Angie's List) repair the problem. I will say, however, that Full Nelson was fairly quick to answer the phones and were friendly. They just absolutely did not do the job (or even attempt to do the job) they were hired and paid for.
Response from Full Nelson Plumbing
"I am very sorry about your experience. This is not how we do business, at all. These types of situations are not known to me unless we get a phone call or see a review. All I see right now is that we did an estimate? I will need more information from you and will contact you in the next day or two when I can question the plumber who went out. I am going to get to the bottom of this. Very rarely do we ever get complaints, especially like this. This may not change your mind about calling us again, but honesty and trust is what we have built our company on, and any customer that does not experience that will get a fast response and resolution from us. Thank you, Heather Mansell VP / Office Manager"
Robert B.
Jan 2017
The charge was to be about $130 or so for the first hour. When finished, the plumber told my daughter that it would be an extra $70 or so (I am rounding figures). She called me and told me the price (for me to okay it.). I talked with the plumber who said the same thing: price was $200. . I hung up. When my daughter went to pay, the price went to $260 or so. He did not open the sewer but said it needed to be cameraed as he suspected the line was broken. Since I did not trust them by then, I hired another plumber. He ran the line. The price was about $130. True, the line was collapsed but the price for the diagnosis was about half.
Response from Full Nelson Plumbing
"Mr. [Member Name Removed], I am sorry to hear about your experience. From what I can see in our system, we were out there January 26, 2016. This has been almost a year since we were out to the property and never heard anything from you until now. I can assure you we would have taken care of the situation had we known earlier that there was a problem. The total charge was $212.79 to clean out two drains plus tax. I would like to help with this complaint, but would like to know why we weren't aware of a problem until now. Being that long ago, the plumber may not even remember what happened as we have several calls per day. I would like to discuss this with you and try to do what I can to resolve the problem. Thank you, Heather Mansell VP / Office Manager"
Karey T.
Jan 2017
Great! They were very quick to get us taken care of and the guy who came out was really friendly and easy to work with. We felt like the prices were fair.
Response from Full Nelson Plumbing
"Thank you, [Member Name Removed], for the great review. We appreciate your business!"
Sharon W.
Nov 2016
Trey completed the work on both projects. He had the drain unclogged in no time, and he also installed two new toilets the second time he came out. These were comfort height oval bowl toilets with a special flushing mechanism that should keep us from ever using a plunger again for a plugged commode. Trey also provided some good information for prolonging the life of our water heater. He was very personable, worked efficiently, put down coverings to protect the floor and kept the area clean. Would highly recommend their services.
Response from Full Nelson Plumbing
"Thank you, [Member Name Removed], for the great review. We noticed that you gave us a "B" for pricing and we understand that we can't always be perfect, but want our customers to know that we strive for the best in customer service, quality in work and competitive pricing. Thank you again for your business! We appreciate it!"
Marietta S.
Nov 2016
.
Response from Full Nelson Plumbing
"Thank you, [Member Name Removed]for your business!"
Bob S.
Nov 2016
Good, they found the problem right away so it could be resolved. They were very responsive and very polite.
Response from Full Nelson Plumbing
"Thank you for the review. We very much appreciate you taking the time to filling it out and we appreciate your business."
R B.
Nov 2016
Spencer was fantastic. He was very professional, arrived on time, looked over the problem and gave me a sound recommendation to fix the problem. He gave me a very reasonable bid for the work that needed to be performed, completed in a very timely and efficient manner. I would definitely hire this firm again and be extremely happy if Spencer were to come out to the work. Thank you Spencer, I'm thrilled with the results.
Response from Full Nelson Plumbing
"Thank you for your review! We appreciate our customers taking the time to let us know how we are doing. Thank you again!"
Rick C.
Nov 2016
.
Rick C.
Nov 2016
They are terrific.
Response from Full Nelson Plumbing
"Thank you for your review and your business!"
David P.
Sep 2016
unknown
Response from Full Nelson Plumbing
"Thank you for your review! We are happy that you were satisfied with our work. Thank you for your trust in us and look forward to doing business with you again."
Paul R.
Sep 2016
Perfect. Really a pleasure to do business with.
Response from Full Nelson Plumbing
"Thank you, [Member Name Removed]! It was a pleasure doing business with you. Thank you for trusting us with a fairly large project and getting it done quickly for you."
DONNA C.
Sep 2016
Went fine.
Response from Full Nelson Plumbing
"Thank you for the review, [Member Name Removed]. I noticed there is a "B" on professionalism. We know not everyone is perfect, but we want our customers to know how important each and everyone is. We hope you give us another try if you do need plumbing services again, and thank you again for your business."
Jim G.
Sep 2016
Not good, but to no fault of the plumber. It was a wasted trip and sunk cost because the work that needed to be done was way beyond the hour labor I expected it to take.
Response from Full Nelson Plumbing
"Even though our plumber found issues with the work you needed done, which both of us were unaware of, we still want to extend an apology for whatever the frustration may be on your part. We do appreciate your business, and thank you for the review."
Mark S.
Aug 2016
Trey was very courteous, knowledgable, experienced and friendly! He worked quickly and efficiently, compeleting all the work within an hour, (after my two previous attempts to DIY took hours and hours and wasted money). I talked to a manager, Rob, on the phone late Friday, when I realized my attempts to install a new toilet were woefully unsuccessful, in our 50 year old house. Though it was after hours on a Friday evening, Rob took all the time I needed to listen to my situation, answer questions, and tell me what he suggested would be the best resolution. He also told me, though they could send someone out on the weekend, (because we had company arriving on Sunday) that weekend rates are understandably much higher, and if we could wait until Monday, he could have someone at our house early in the day, which is what I decided to do. My entire experience with Full Nelson was very good! (When I am very wary of calling a plumber because of cost and nervous about having someone I don't know in our home.) They were very helpful, courteous, respectful, knowledgable, as well as, cost and time efficient.
Response from Full Nelson Plumbing
"Thank you for taking time to write a review for us! One aspect of our business is treating our customers fairly and explaining as much as we can to solve your problem and trying to get as close to cost as possible so you aren't left wondering about it. We are happy your issue was resolved and that we have captured you as a customer."
Licensing
State Contractor License Requirements
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FAQ
Full Nelson Plumbing is currently rated 4.8 overall out of 5.
Full Nelson Plumbing accepts the following forms of payment: CreditCard
No, Full Nelson Plumbing does not offer free project estimates.
No, Full Nelson Plumbing does not offer eco-friendly accreditations.
No, Full Nelson Plumbing does not offer a senior discount.
Yes, Full Nelson Plumbing offers emergency services.
No, Full Nelson Plumbing does not offer warranties.