BOAN HEATING & COOLING
About us
13 EMPLOYEES.
Business highlights
44 years of experience
Services we offer
& ROUTINE MAINTENANCE. PARTNERED WITH STANLEY STEAMER TO PROVIDE DUCT CLEANING, COMMERCIAL, FORCED-AIR HEATING & COOLING, REPAIR, REPLACEMENT, RESIDENTIAL
Accepted Payment Methods
- CreditCard
Reviews
4.817 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 6% | ||
| 0% |
Showing 1-17 of 17 reviews
Pamela B.
Jun 2019
They have been very good and very prompt. I would highly recommend them .
Response from BOAN HEATING & COOLING
"Thank you very much for taking the time to review Boan Heating & Cooling. We truly value our customer's opinions and concerns so that we can assure we are providing the best possible customer service!"
Wayne O.
Nov 2018
Quick response, Technician was professional, diagnosed, and repaired unit quickly. New part was stocked on company vehicle.
Response from BOAN HEATING & COOLING
"Thank you very much for taking the time to review Boan Heating & Cooling. Our customer's opinions are very important to us to assure we are providing excellent service to our customers. We are very grateful for your business and look forward to providing you with your heating and cooling needs in the future."
John W.
Oct 2018
They always do a good job. Been dealing with Boan for over 15 years. They have saved us from having a house fire once. During the furnace check he noticed the cable wire was placed too close to a hot pipe and the insulation was beginning to burn. We wouldn’t use anyone else.
Response from BOAN HEATING & COOLING
"Thank you very much for taking the time to review Boan Heating & Cooling. Our customer's concerns and comments are very important to us in assuring we are providing excellent customer service. Our records show that you have used us since 2003. We truly appreciate the trust and loyalty in Boan over the years. Thank you again, [Member Name Removed] !"
Darrelyn H.
May 2018
They do a good job, are easy to work with, prompt, courteous and I will continue to use them.
Response from BOAN HEATING & COOLING
"Thank you for your review of Boan Heating & Cooling. We greatly appreciate hearing from our customer's so we can assure that we are providing the excellent service our customer's deserve. We also appreciate the many year's you have allowed us to be your heating and cooling provider and look forward to many more!"
Julie P.
Feb 2018
Technician did a great job.
Response from BOAN HEATING & COOLING
"Thank you very much for reviewing our company. We truly appreciate our customer's opinions! Unfortunately, there are several parts in your furnace that tend to be pricey to replace, so we apologize for the cost. We consistently check our pricing to assure that we are staying competitive and not overcharging our customers."
Dorothy N.
Jan 2018
Boan was called and an appointment made. They were a tad late as the technician needed to give one of their other employees a jump start. BUT they arrived and were able to take care of the problem and left instructions to assist if a problem developed in the future.
Response from BOAN HEATING & COOLING
"Thank you very much for reviewing our company. We apologize for arriving a little late due to the unforeseen circumstances involving our vehicle. We work hard to maintain our vehicles and do our best to arrive during the window of arrival given, so this was a very rare thing that happens for us. Again we are very sorry you were effected by this but happy to hear we were able to resolve the issue with your equipment."
Katharine A.
Jan 2018
Excellent vendor. They do what they say they will do and go the extra mile as well.
Response from BOAN HEATING & COOLING
"Thank you for taking the time to review our company. Your opinions are very valuable to us to assure we are providing excellent customer service. We truly appreciate the kind review!"
BARBARA A.
Oct 2017
Awesome, the service men really know what's going on with what they are called to work on, very knowledgeable
Response from BOAN HEATING & COOLING
"Thank you for taking the time to review our company! Your opinions and concerns are very valuable to us in assuring that we are providing the best service possible to our customers!"
Darrelyn H.
Sep 2017
unknown
Response from BOAN HEATING & COOLING
"Thank you very much for reviewing Boan Heating & Cooling. We truly appreciate your business and hearing from you assures that we are giving our customers excellent service!"
Adrean J.
Jul 2017
They are excellent.
Response from BOAN HEATING & COOLING
"Thank you very much for taking the time to complete the review. We appreciate your time and want to know that you are happy with our service."
Jon P.
Jul 2017
My AC unit is not name-brand, so the tech and his manager had to do extra research to find a "rescue" part that would fix my problem. They did, and it does.
Response from BOAN HEATING & COOLING
"Thanks, [Member Name Removed] for taking the time to complete the review on our company. Our customers are very valuable to us and we depend on you to let us know where we can improve. Thank you for being a great, understanding customer!"
Don W.
Apr 2017
They offered an extremely good warranty, good price. Very responsive to calls for repairs and servicing.
Thomas R.
Feb 2017
.
Mark W.
Sep 2016
I would use them in the future. The service was excellent. They were friendly, courteous and professional. You couldn't tell that they had been here when they did the job.
Tobe T.
Aug 2016
I bought a maintenance agreement for a year that would give me a furnace cleaning and an AC cleaning. The furnace cleaning went find but the AC has caused issues. First night after the cleaning the AC froze up, the wrong air filter had been installed. Then a week later the fan outside, which had been moved when the grate was removed to clean the unit would not start up properly. They came out promptly and told me it would be $415 dollars to fix. I called and spoke to the general manager who finally relented to taking $89 off the repair, telling me that the motor they were installing was not as expensive as a normal motor. So, evidently because I was unhappy and found it odd that all this happened less than a week after the service, the fix was to give me a "fair price" rather than a mark up price. I was also told that labor was built in. I was told that this repair man, who was the same that did the cleaning, was one of the best they had. I agreed to the lower price because I was tired of arguing about it. The repairman installed the grate in backwards so the fan was off center, which I had to point out to him. Also there are exposed wires that "will be fine" zip tied to the grate. I called back and was told that nothing else would be done, I offered to pay for the part but wanted the labor taken off but was told that they needed to make money and they couldn't reduce the price any more. The final charge for this hack job looking repair was $326. I looked up the motor and capacitor and can get both for about $80. So that's it for Boan, it's unfortunate because we've had good service and I've know the Boans since junior high. This is not the kind of customer service, the misrepresentation of price and labor, in the face of an irritated customer that I plan to deal with again.
Carol H.
Mar 2016
unknown
JOHN B.
Jan 2016
They install, among others, American Standard -- a brand I prefer. "Salesman" Geof was not just a salesman but a field-experienced professional. Price was competitive. They arrived as scheduled and removed the old furnace, after which I re-built the wall between the furnace room and garage. A few days later, as planned, they returned to install the new furnace, humidifier, and air conditioner. Removal and installation were very professionally and efficiently done. Had them back a few days later to fix a small problem. No issues since. Would recommend and use again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
BOAN HEATING & COOLING is currently rated 4.8 overall out of 5.
BOAN HEATING & COOLING accepts the following forms of payment: CreditCard
No, BOAN HEATING & COOLING does not offer free project estimates.
No, BOAN HEATING & COOLING does not offer eco-friendly accreditations.
No, BOAN HEATING & COOLING does not offer a senior discount.
No, BOAN HEATING & COOLING does not offer emergency services.
No, BOAN HEATING & COOLING does not offer warranties.