Ameristar Roofing & Restoration LLC

excellent, Quick work. Very professional and polite. They did the job as promised

unknown

no issues and on target with estimate

The service was excellent. They did what they said they were going to do. They double-checked to make sure it was correct and if it was not correct, they fixed it.

unknown

They always stayed in contact, from the appraisal to completion. Always called on time and kept all appointments. Professional, friendly, and caring. They have even come out twice since completion to check out completed project. I will recommend them to everyone I know!

Everything went quickly and smoothly. We had already had a vacation scheduled so the owner took over in making appointments with the insurance adjuster and meeting with them while we were out of town. He kept both my husband and I updated through email and text messages, which were our preferred methods, and when we got home everything was set up and ready for installation. The installation took a few days and then they cleaned up everything very well. We couldn't be happier. They were referred to us by a family who were just as happy with their roof that Ameristar installed.

unknown

I thought there was a leak on my roof in the master bath. John called and was prompt. He then started his inspection.  He crawled up into the roof, looked around.  There was a spot he could not get to, which was where the leak was.  He then crawled upon the roof with snow all around, and took pictures.  He spent almost an hour doing the looking.  He then told me possible wind and snow swirling around could be the culprit.  He then told me to keep an eye on this and if it got worse, please call and he would come back out.

unknown

I think they did an excellent job.  We had wind damage on the roof, and the insurance company paid for it.

I am amazed to hear the stories of problems. I had a wonderful experience with Ameristar. They gave us a reasonable estimate, dealt with our insurance company (really went to bat for us, and even got them to add fence replacement!) They educated us on the different quality products that were available, and after our independent research through consumer reports etc we found they had been honest and had represented the products truthfully. They got the work done in a reasonable amount of time (EVERYONE in the neighborhood had damage so there was a backlog, but it was still was fairly quick.) The roofers were considerate, and kept the job site tidy. The adjuster mentioned that the work was good, and Ameristar came in right on bid without a penny out of our pocket. 
Thank you Ameristar!

Overall it ws a very good experiance. 
They priced thier work the lowest and did a quality job. 
Workers cleaned up the area each night.
They protected my wifes flowers and our bushes (no damage).
They quickly reworked the 3 minor item that we had issue with.

A grand experiance.
We even refered our Daughter to them.

If you use them tell them Mark Finch sent you.

We called the company and they sent out "Bill" on Saturday morning to look at our roof and make an estimate. He was very professional and seemed very knowledgeable about what needed to be done to fix our leak. Our only complaint was that we had to call him several times to secure a date for the work to be done. And, the repairman was supposed to have called us on Friday (didn't) and then called on Monday and said he would be out Monday afternoon or Tuesday morning, but didn't show up either time. He called my work phone number early on Wednesday morning and left a message apologizing and then came out later on Wednesday. He made the repairs and finished on Thursday. They were very professional and cleaned up the trash and there was no evidence that they had been there except for the new flashing around the fireplace. We thought the price was a bit high, but didn't get a bid from anyone else so didn't have anything to compare to.

I called Ameristar Roofing Saturday morning, It was a busy day for Ameristar, and I was told that somebody would be contacting me about setting up an appointment. That somebody was Ron Socha. He said that he would be able to come by and look at the roof on Sunday afternoon. About 12:10 PM Sunday afternoon, Ron called and said he was about 40 minutes from my house. Approximately 40 minutes later there was Ron and his truck. After climbing up on the roof, Ron came down and said that my roof actually was in good shape, however, there were some holes in the roof that just needed caulking. There were holes near where the furnace pipes came up through the roof. He caulked those and any other holes that he saw. He said that the roof probably would last another 3 years. He charged me $20.00 for the caulking. Ameristar does not charge anything for the roof inspection. If in about 3 years and my roof needs repair, I know who I am going to call to fix it!!!

I was very pleased with what they did. They were very good to deal with. They did everything that they said they were going to do. I have no complaints at this point. They were easy to get hold of if I had any questions. They called me back very quickly if they couldn’t answer my phone. They tried to do whatever I requested. My neighbors who had used him were pleased with him, so I went with him.

They did everything they said they were going to do. They did it for the price they said they would do. We special ordered shingles for one house and it took a long time to come in. Other than that it was a very good experience. I got what I expected and they were able to do it within the estimated budget of the insurance company.

Ameristar replaced several other roofs in my area, so I used them based on my neighbor's recommendation. Their policy is that they take no payment until after the roof is installed and the salesperson revisits your house to ensure you are 100% satisfied with the job they did. In addition to that, another inspection was performed about 3 months after my roof was installed to ensure everything was OK. The actual re-roofing was performed when I was out of town, so I did not see the actual re-shingling. However, the yard was very clean when I returned. They performed a magnetic nail sweep and removed all trash and debris. I was very pleased with the quality of the work that was performed and the professionalism of the people who work for Ameristar Roofing.