Absolute Comfort Technologies Inc
About us
Additional phone - (816) 442-8154.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Installation, light commercial, maintenance, sales and repair of heating & A/C and Emergency Generators.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.02 Reviews
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Showing 1-2 of 2 reviews
Tammy H.
Jul 2021
This family owned business obviously takes great pride in professionalism & integrity. They responded to my phone calls immediately. I called them when my furnace stopped working, they came out the same day, since my unit was 30 years old they replaced it the next day and it was the coldest week of the year. The guys that work for them are so nice and respectful! Same guys did my central air conditioner that did my water heater, they are great! Being a single female, it's easy to be taken advantage of when it comes to mechanical pieces in your home and these guys take the time to explain everything, answer all my questions and tell me what I need to do as the home owner to keep everything running the way it's meant to run. They make me feel like I'm part of their family! I'll never use anyone else!
Stephanie S.
Oct 2020
I dropped off a portable Cummins generator for warranty repair due to fuel pouring out of the carburetor. I drained all of the fuel from the generator to transport it for repair. This business is listed on Cummins website as an authorized repair dealer. The generator was received by Absolute Comfort Technologies and no work order or record of receipt was given to me at that time. I was called the next business day and told there was nothing wrong with the generator and all they did was put fuel in it and that I wouldn’t be charged for the fuel. When I went to pick it up, I was told the ”work order” had said the generator was not running properly and they did not inspect the carburetor. Further they said all they did was put fuel in it and run it for 45 mins under load with no issues; however the top case of the generator had missing screw covers, an incorrectly aligned case corner and scratches that were not present on the top case when I had dropped it off. I did not complain and as I started to take the generator out the door after listening to it run, the owner informed me I owed him $150. When I told him I had been told over the phone there would be no charge, he told me that there was no charge for the fuel, not for them putting the fuel in the generator. After disputing the amount of work performed and the cost they were trying to charge me, the owner basically said that it was $150 as soon as I dropped it off and the technician touched it. When I said it should be charged to Cummins under the warranty, the owner said they didn’t make any warranty repairs. There was no point in having any further conversation after that statement from the owner.
Response from Absolute Comfort Technologies Inc
"The customer dropped off the generator on Friday and we didn't work on it until the following Monday. However, when they called our office they spoke to our scheduler and one of our technicians was on speaker phone with them. They stated that the generator was running rough and wouldn't carry any load. On Monday, the technician began diagnosing the generator and noticed it had no gas in it. They never indicated anything about draining the fuel out of it at the time they dropped it off. Our technician went to the store and got fresh fuel for the generator and put 4 gallons of gas in it. He then started it and it ran very smooth. We applied electric load to the generator for a 45 minute run time with varying loads to try to duplicate the issue. We contacted the customer and advised them of our findings. They were very rude over the phone and stated that we didn't know what we were doing and would just take is some place else. Upon their arrival, we showed them that it worked with load and ran it flawlessly. They started pointing out the damage on the housing they spoke of in their complaint and stated that was caused from them strapping it down because they didn't want it to move around. The repair work was not warranty as warranty does not pay for maintenance or filling up the tank. With the work they did to it prior to bringing it to our shop they probably flushed any debris that was in the carburetor and if they had just filled the tank would have most likely worked for them. Even if they hadn't of done that and we found debris in the carburetor, that would have been a maintenance issue and not a warrantable failure. We charge $150 per hour for shop time. We had 1.5 hours and 4 gallons of gas in the project and only charged them for the 1 hour of labor. We do not run a non-profit business and felt we gave them a break. Prior to learning of the charges, they were happy that there was nothing wrong with their generator. We have been in business for 15 years and have never been treated this poorly by any customer."
Licensing
State Contractor License Requirements
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FAQ
Absolute Comfort Technologies Inc is currently rated 3.0 overall out of 5.
Absolute Comfort Technologies Inc accepts the following forms of payment: CreditCard
Yes, Absolute Comfort Technologies Inc offers free project estimates.
No, Absolute Comfort Technologies Inc does not offer eco-friendly accreditations.
No, Absolute Comfort Technologies Inc does not offer a senior discount.
Yes, Absolute Comfort Technologies Inc offers emergency services.
No, Absolute Comfort Technologies Inc does not offer warranties.