AAMCO Transmission and Total Car Care of KC

In April 2022, I had my Ford Explorer repaired at an independently owned and operated Aamco at 7683 NW Prairie View Rd, Kansas City, MO 64151 in NKC. In October 2023 and less than 25 thousand miles later, my transmission was not working property, so I took it into the original shop and was advised there was a change in ownership, and they could not locate my original paperwork. I am a business owner with employees and their customer communication process is horrible. After 3 weeks, I presented my original receipt and documentation, and the manager tells me that my documentation is not real. This is fraud. Stay away from this business. On the BBB, they have a grade of "F". Also, I have reached out to the MO Attorney General's Office to file a formal complaint against this business from the Consumer Protection Office. Aamco has held my commercial vehicle hostage for 4 weeks and their behavior strongly suggests auto repair negligence and breach of contract, which can lead to a civil court case. It shows that Aamco declined the transmission from ATSI, but documented on my receipt that they received the transmission from ATSI. Also, please review the previous owner's comments regarding the shop business practices. Aamco's business practices at this location lack integrity, it's unethical, it's illegal and fraudulent. So, on October 10, 2023, I hired an attorney to go after these crooks. Update: As of 10/10/2023 - Aamco has removed their listing with the BBB showing an "F" rating.

unknown

Great job and very dependable.

It went well. After the shop received my car from the tow truck driver, I received a call from the manager of Aamco and we discussed what needed to be fixed and what happened to the car when it broke down. The manager was very knowledgable and instantly made me feel at ease. He explained that the transmission specialist would get right to work and that they wouldcall and update me on a rregular basis to let me knoe how things were going. He originally thought it would be several days, due to the Labor day weekend, before I would get the car back but it turned out to be done approximately two days after it was dropped off! The repair cost came in very close to the estimate. Was very pleased with the experience!