The Fireplace Shoppe
About us
The Fireplace Shoppe has been serving the four-state area for over 8 years. We have 5 full time employees that can help solve most hearth problems. We offer free in-home estimates in a 60 mile radius of Joplin, MO. We offer a full selection of hearth products and services. We have a showroom that is full of products, so that you can see what you are purchasing, before you spend any money. We offer a clean, professional job that we are sure you will be pleased with.
Business highlights
Services we offer
Complete Fireplace and Stove Store, Gas, Wood, and Electric Fireplaces - Fireplace Service - Chimney Sweeping - Chimney Relines - Installation and Service on all products., and Pellet Stoves - Wood
Amenities
Emergency Services
Yes
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Immediately after the install, the heat pump on our furnace quit working. The installers couldn't figure out why it wouldn't come back on. Thankfully, iIt is a dual fuel unit with natural gas backup, so we still had heat. The technicians who came out to do the install did not include Victor, who had given us the quote, but he came out himself to check on the situation. He discovered that when the technicians pulled the thermostat wire through to move it, they did not switch off the power, and so short circuited the lines and blew out the compressor on the heat pump.
Initially, the Fireplace Shoppe's take on this was that the compressor was old (which was true) and likely to have gone out soon anyway, so they didn't want to take responsibility for the blown compressor. Our take was that it would still be working fine if the technicians had taken the necessary steps.
It took a couple of days, but eventually they did what we felt was the right thing and agreed to replace the compressor at their expense. We've been in since and have never been treated badly in any way. I would still recommend them and use them again, but I would want to make sure that they sent their most knowledgeable technicians if anything out of the ordinary was going to be asked of them.
Licensing
State Contractor License Requirements
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