Satterlee Plumbing Heating And Air Conditioning

My 83 year old, recently widowed Granny called Satterlee to replace her 40 gallon water heater because she thought she’d try handling something herself. Satterlee sent out a “kid” to inspect & the next day, came to replace her water heater. He didn’t bother to measure the existing one or the closet it was in beforehand and brought a 40 gallon that didn’t fit. Instead of measuring and knowing that he could perhaps get a different one, he took her entire door & casing apart to try to get the new one to fit. Afterward, looks at her and says, I hope you know someone who can put this back together because I don’t know how. Seriously?!? When it still didn’t fit, after several calls, he left to get a 30 gallon tank that could fit, which ended up costing MORE than the 40 gallon. My sweet Granny told me this kid didn’t seem to know his a$$ from a hole in the ground and spent more time on the phone than he did working. So, 2 days later, my Granny has a smaller water heater than she started with, in a deconstructed closet and a bill over $1100! She was so upset & just thought she was handling something on her own. The family has tried calling to discuss the mess that was left, but they won’t return calls. I believe Satterlee took advantage of an elderly lady & since they got paid, don’t have any care for customer service or to make right a mess that could’ve been prevented with a simple measurement.