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Satterlee Plumbing Heating And Air Conditioning

About us

Additional address - PO Box 400, Joplin, MO 64802. Additional emails - [email protected], [email protected], [email protected], [email protected]. Additional contact names - Spencer Satterlee, Aaron Hymer, Randy Kutz, Christie.

Business highlights

Emergency services offered
133 years of experience

Services we offer

Project design/build plumbing, air conditioning, ammonia piping, backflow preventer checks/repairs/replacement, boiler repair/replacement, chiller repair/replacement, compressed air, custom sheet metal work, glycol piping, heat pumps, heating, heating & air conditioning, radiant heating, residential repair of plumbing, stainless steel piping & material conveying systems., yard sprinkler winterization

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.114 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
7%
3
0%
2
7%
1
14%
Showing 1-14 of 14 reviews
Alicia K.
Dec 2020
2.0
$1,100
My 83 year old, recently widowed Granny called Satterlee to replace her 40 gallon water heater because she thought she’d try handling something herself. Satterlee sent out a “kid” to inspect & the next day, came to replace her water heater. He didn’t bother to measure the existing one or the closet it was in beforehand and brought a 40 gallon that didn’t fit. Instead of measuring and knowing that he could perhaps get a different one, he took her entire door & casing apart to try to get the new one to fit. Afterward, looks at her and says, I hope you know someone who can put this back together because I don’t know how. Seriously?!? When it still didn’t fit, after several calls, he left to get a 30 gallon tank that could fit, which ended up costing MORE than the 40 gallon. My sweet Granny told me this kid didn’t seem to know his a$$ from a hole in the ground and spent more time on the phone than he did working. So, 2 days later, my Granny has a smaller water heater than she started with, in a deconstructed closet and a bill over $1100! She was so upset & just thought she was handling something on her own. The family has tried calling to discuss the mess that was left, but they won’t return calls. I believe Satterlee took advantage of an elderly lady & since they got paid, don’t have any care for customer service or to make right a mess that could’ve been prevented with a simple measurement.

Dory Q.
Dec 2013
1.0
See above

Suzanne W.
Jul 2013
5.0
Yes, I recommend this pro
I use them constantly. They are very prompt and they show up very quickly. I just call them to come for maintenance or if there is a problem. I've worked with them for a long time. They are prompt and I don't have to wait for them to show up, they are there that day or the next day. I've never had an emergency but it's always one or two days out generally.

Larry H.
Aug 2012
5.0
Yes, I recommend this pro
$60
They did a pretty good job. They were pretty good about getting out and getting it done. They were fast and professional. The price was comparable. They were right on time.

RIchard W.
Jul 2012
5.0
Yes, I recommend this pro
$825
They are good. Overall, I rate him highly. I would use him again in the future.

Angie C.
Jul 2012
1.0
Sewer was backing up into basement, called several companies and was given estimates. This was work that had to be done in the alley and the company had to be able to dig down 8 to 10 feet, which most weren't able to do. Since Satterlee's is a well know company I called several times to get an estimate and no one returned my calls, even after calling back to inquire why no one had returned my calls. If they weren't interested in doing a job, they should have at least said so instead of acting like it was the first time they had heard of me. Called them 3 days in a row.
Response from Satterlee Plumbing Heating And Air Conditioning
"I did not recieve any request for a quote to repair a sewer from this customer. As a general rule we give free estimates. There are times that I elect not to bid something and this sounds like one of those times. That being said, I did not receive this specific request and I am the only one who makes that call. Angie, I am sorry for the inconvenience and I will look into this. Barrett"

Ann T.
Jun 2012
4.0
Yes, I recommend this pro
They are prompt and they are good. They are professional. We have never had anyone else apart from them so I don't have anything to compare their price to.

Bob D.
Jun 2012
5.0
Yes, I recommend this pro
$110
They're a little pricey. The people that work for them seem to be very happy. I'm very happy about their service.

Sandy D.
May 2012
5.0
Yes, I recommend this pro
$100
They did a good job. I will continue to use their services in the future.

Lisa H.
May 2012
5.0
Yes, I recommend this pro
$2,000
The service technician we had that came out to the house the most his name was Mark and he did a phenomenal job of explaining things to us. He always was very neat when he came and cleaned up after himself. We were real happy with him. They were a little on the high side on price. We would use them again in the future and we would definitely ask for him.

Walter D.
Apr 2012
5.0
Yes, I recommend this pro
$150
I have used this service for about 20 years and I have had no problems with them at all. They were prompt. They are quite good and do what they say they are going to do. They are reasonably priced.

Gwen M.
Feb 2012
5.0
Yes, I recommend this pro
$200
He is licensed to work on the old fashioned boilers, hot water boilers.

WILLIAM F.
Aug 2011
1.0
$850
afterward i looked to see the work they did. They charged me $225 for the piping. I saw the same tubing they used at home depot for approx $50 for a 100' roll. They mark the parts up greatly and the man was there for about 2 hours so that would be about $312 an hour. Wouldn't recommend to anyone!
Response from Satterlee Plumbing Heating And Air Conditioning
"Unfortunately we have not done work for this member in Galena. If our records are in error or we have missed something please give us a call. 417-624-3660."

Rebecca D.
Jul 2011
1.0
$330
Very badly-Mr. Satterlee didn't care about doing the right thing and paying for the damage his employee did and was rude to both my husband and me.
Response from Satterlee Plumbing Heating And Air Conditioning
"The member indeed had a scratch in her refrigerator. I did not and still do not believe we made it. She is correct that we lost the small claims court dispute. It is patently false that we refused to pay the judgement against us. It is settled and paid."

Susan T.
Feb 2011
1.0
We purchased a home in Joplin in August, and we are in the process of selling our home in Kansas. My bathtub and one of the vanities in the master bath developed a leak under the faucet handles when you turn them on. Sounds like a washer issue, but these are nice fixtures and we don't know how to fix them ourselves, so I turned to the yellow pages. What attracted me was the fact that the company has been in business since 1892. Bad companies don't stay in business that long. I called on Feb. 14th and talked to Kathy or Karen. Found out we could not set up a time but we could set up a day and the service person would call before they actually came to the house. I was told that they charge 70.00 an hour and that since we were new customers we would have to pay at the time of service. I was then told all forms of legal tender would work, and I then set up Wednesday, Feb. 16th, for someone to come out. I waited ALL day. Finally at 4:30, I called to find out what time they closed and where my service person was. Kathy or Karen told me I wasn't on the schedule and was I sure I called the right place. They offered to get someone out tomorrow but I'm kinda busy, that's why I set it up for Wednesday. I figure if they cannot get their customer base schedule more organized then that, then perhaps I should get someone else. They were very polite about the whole thing, but as a business they know how valuable time is (70.00 an hour) and that's a whole day of my time I'll never get back, plus I still need a Plumber!
Response from Satterlee Plumbing Heating And Air Conditioning
"Wow Member, on behalf of my company I would like to apologize. We pride ourselves on being where we say when we say. I guess we failed you. I will do my best to find out what happened. If you would be willing to give us another try I will reduce the 1rst hour's charge by 1/2 to $35. If you are interested, please call and ask for Karen and reference this Angies list post. Again sorry for letting you down. In spite of all of our efforts I guess occasionally one slips through the proverbal cracks and I am sorry it was you. Barrett Satterlee"

David S.
Jan 2011
5.0
Yes, I recommend this pro
$150
He knew what he was doing. He got the job done fast, and he took care of the problem. He was punctual. The staff was friendly. I thought the pricing was fair.

Kathryn P.
Oct 2010
1.0
Since my call was never returned, I would say it was disappointing overrall.
Response from Satterlee Plumbing Heating And Air Conditioning
"Unfortunately, no one in this office received Ms Portmann's message. We do install gas lines to gas logs! Thanks Barrett Satterlee"

Mark B.
Aug 2010
5.0
Yes, I recommend this pro
$210
very professional showed up on time worked fast

Licensing

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FAQ

Satterlee Plumbing Heating And Air Conditioning is currently rated 4.1 overall out of 5.
Satterlee Plumbing Heating And Air Conditioning accepts the following forms of payment: CreditCard
No, Satterlee Plumbing Heating And Air Conditioning does not offer free project estimates.
No, Satterlee Plumbing Heating And Air Conditioning does not offer eco-friendly accreditations.
No, Satterlee Plumbing Heating And Air Conditioning does not offer a senior discount.
Yes, Satterlee Plumbing Heating And Air Conditioning offers emergency services.
No, Satterlee Plumbing Heating And Air Conditioning does not offer warranties.