HomeTech Computers
About us
Additional contact name - Scott Ferris. Cost is determined by the job. Locally owned & operated.
Business highlights
Services we offer
Laptop & desktop repair, OS install, PC tune-up, diagnostic, logical hard drive recovery & networking., optimize, software & hardware install, virus clean
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 0% | ||
| 14% | ||
| 0% |
I purchased a custom computer from Hometech on 20 Aug. Ben said he would transfer my documents, music and pictures from my old computer to the new one and set up the new one in my house for $593.04 I agreed and left my old computer with him to transfer the old items as agreed. That evening he brought the new computer to my house and set it up. About two days later I discovered that my pictures had not been transferred to the new computer. I contacted Ben and that evening he came to my house and said he would take the old hard drive out of my old computer and put it in the new computer so I would have my old pictures, which he did.
About two days later, when I discovered that I could not get a disc to work I called Ben and then took the computer to him as he said maybe he forgot to "plug it back in" when he put in the old hard drive. He ended up replacing the disc drive with a new one. The disc drive then worked. I took the computer home and used it that night. When I finished I used "sleep" . The next morning I could not get to start up. No matter what I did, nothing happened. I then took the computer back to Ben and he stated the worst thing I could have done was to use "sleep" He told me some technical reason as to what had probably happened and indicated it was a major problem. I told Ben I just wanted to return the computer and get my money back. He stated they had a policy to not do refunds but he would replace it with another computer. The next day, 27 Aug, I called Ben to see when the new computer would be ready and he stated he was putting one together but he was still getting parts together and he would probably have it in a day or two. That afternoon I went in to Hometech and talked to Scott Ferris (owner) and told him about my experience and said I wanted to return the computer and get my money back. He stated they normally did not do refunds but in this case he would return my money. He said they would put my old hard drive back in my old computer. A few days later Ben said they had decided to charge me a total of $200.00 for the two trips to my house and a restock fee. They later refunded $393.04 to me.
"Our shop did a lot of work for this gentlemen, including a few home visits. Unfortunately we cannot sit by and show someone how to use a new computer and a new version of windows 24/7. We should have left a copy of windows for dummies (although the built in help files are pretty good). We wish it would have gone better for this customer, but you cant make everyone happy. At the end of the day we were fair in charging for the hours of outside (and out of town) service that we did for him, which is not generally included in a as is cash sale. The computer was sold to another customer two days later and they are pleased with our service and the computer works fine."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.