Wenger Plumbing & Appliance Installation

I have used Wenger Plumbing at two of my residences for water heater installations and various plumbing upgrades and repairs. Everything was TOP NOTCH - response time, communications, reasonable pricing, plumbing skills and knowledge, trouble-shooting, neatness. I highly recommend this company.

Mike first came out to replace the control valve on my rental property gas water heater. Subsequently, the control valve was defective and needed to be replaced again. Mike worked with the manufacturer to resolve the issue and went above and beyond guiding through the troubleshooting process. Definitely won't purchase a Kenmore gas water heater from Lowe's again, but would recommend Wenger Plumbing. Thanks Mike!

The first employee failed to replace the copper gas line required by code and which we'd been charged for, but Mr. Wegner came himself and fixed it. All in all, we were happy with the job.

Old man with a beer belly was farting and talking about all the beautiful women and how he shouldn't drink so much beer because that's why he has gas. Younger mixed man said the house looks good on the outside but that's about it. Very unprofessional.

They were very nice and professional. They made sure to get her a new hot water heater for free since the last one was only two years old. Most importantly, they knew to tell her not to have anything done to the heater before talking with the manufacturer as to not void the warranty. They did good work and it was approved by the mandatory Jefferson City inspection.

Prompt response and professional service.

During the 1st visit, installer (Mike Wenger, owner) became impatient waiting for water to drain out of the old heater and unscrewed the entire discharge valve. This caused approx 16 gallons water to flood my basement in a matter of seconds. Installer was apologetic and blamed it on and quot;Murphy's Lawand quot;.
Upon purchasing 2nd heater through Lowe's, their install department called and told me Wenger would be the installer. I didn't recognize the name and not until during the 2nd visit did I realize it was the same company. During the 2nd visit, the owner's assistant (I forget his name), urged us to install a pressure-reducing valve. I agreed and, after turning off the main water supply and severing the line into our water softener, the installer observed resin beads escaping the input to the softener. He said he had never seen that happen and wasn't sure what to do. He proceeded and finished installing the valve, reconnecting the softener and turning the main water valve back on. This caused literally millions of resin beads to enter my house's water supply and immediately clogged every faucet, toilet, shower etc. Upon realizing his mistake, the installer bypassed the softener (which, in my house, entails turning 2 valves) but the damage was already done.
In retrospect, the installer should have immediately bypassed the softener. I firmly believe this would have prevented the amount of damage (the resin beads do not float and very few would have entered our water supply so the damage would have both less and limited to the downstairs). The fact that the installer had never seen this before should have made him stop and either call for help or cease working on my house until he had all the facts.
I now know this is a common problem with softeners (the exact same thing happened to a coworker and I've read several reports from others -- although everyone else was lucky to have someone onsite that knew to immediately bypass the faulty softener) and I trusted this company to be competent enough to know that.
The installer did stay for several hours and attempted to get my house back to normal. He worked on every outlet individually and was able to get everything and quot;workingand quot; except the master shower and refrigerator's ice maker/water dispenser. He said his boss (Mike, the owner) would be out tomorrow and complete the clean-up. Mike came out the next day and got the shower working but was unable to get the refrigerator working. I had to call a second company to get the refrigerator back to normal and now, 2 weeks later, my septic tank is cloggged. I can't say with certainty the septic tank is related but considering the timing and the fact I had the septic tank pumped around 2 years ago (generally you can go 4 to 5 years between pumps) it is either on account of the resin beads or a very rare coincidence.
Mike charged my wife (I wasn't home) $250 for the clean-up work. I called and explained that the softener should have immediately been bypassed and I wasn't comfortable paying for the extra, clean-up work (especially considering my house still wasn't back to normal). Mike became upset and begrudgingly refunded the charge, telling me it was my fault for not getting a pressure-reducing valve earlier. He called my wife a few minutes later and Mike told her and quot;I wish we'd never metand quot;.
As of now, 2 weeks after their visit, I'm out over $500 dollars for what I believe is the fall-out from not immediately bypassing the softener. I'm not sure what long-term problems we will have as a result of this mistake, but I'm confident we haven't seen the last of problems attributable to this.

They were great in their line of profession. The clean up after the job was good. They patiently explain everything and even extends their help during Saturdays. I am extremely pleased with their efficient service.

We had used Wenger Plumbing before, so we knew what to expect from him. He was polite and kept me informed of what was going on. He did a very good job and I felt very comfortable with him in my home. I was pleased that he came right away when we called him. I trust him in my home.

It was a saturday I my water wouldn't heat up but my water heater was hot to the touch, I looked on the internet to try and figure out what the problem was, what I did find made me think if my water hearter was about to blow up, so I went through the yellow pages and started calling plumbers in the area, after calling three plumbers and getting no response, or being told they couldn't work in side my county limits due to contract problems??? I finally called Wenger Plumbers they were great, first they calm me down and explained that my water heater wouldn't blow up, and talked me through a temporay, quick fix. This "fix" calm me down, and got me through the weekend so I didn't have to pay and asstranomical service fee. Monday I called him back and his son, had my water heater and sanity fix by noon. They were located in the area so it didn't take long for them to arrive. They talked in laymens terms and it was easy for me to understand the problem and how they were going to fix it. I plan to use them in the future.