Herzing Roofing Siding & Gutters

This has been burning in our lives for a long time obviously. Don Herzing came to my home construction site in late 1998. He walked around my house under construction. He drank one of my beers.  We talked about my roof at length. I hired him at that time with my signature and a handshake. If I could take that handshake back I would. We made the mistake of paying the bill after some of the work was completed, IE, the water shield and felt were placed and the roof fields were done but no vents or caps were installed. A few days later Don came by and dropped off the packaged caps. That was the last time we ever saw Don Herzing. He had talked me into a roof product made by a company named ELK. These shingles were just the color we wanted. I ended up on the roof putting on the ridge vents and caps myself.
 Within weeks or a few short months my roof was falling off in sheets. We tried to get Don Herzing (notice I want you to know his name) to come back and stand behind his work. He would not answer our calls, never contacted us, absolutely no response. As I said we were eventually told by a lawyer that Don Herzing had disbanded his gang of thieves and gone into hiding. Imagine my suprise when I joined Angie's List today and there on page two was his name, not as the owner but on the first line in the text of someone elses review. If you are considering this company I strongly advise against it. We had to tear what was left of that roof off and do a complete new roof. The roof that Don Herzing put on my house was a complete lose. The house was under construction so not one cent from insurance or any other kind of recovery. So THANK YOU WERY MUCH mister DON HERZING.

They did good work and we were happy with them.

In the beginning good - that was before they received payment.  By an error made by our insurance company, they were paid in full way before the job was complete.    The work they did was good quality.  However, dealing with them has been an absolute nightmare, not only for us but with our insurance company and mortgage company.  All we want is to have them fulfill their contract obligations.  I'm sure that won't happen so now we are on the hunt for someone else.

They put the roof on several days after the agreed time, however from what I can tell the roof itself looks fine. The problem is they left the house in a dismal state. There was trash all over the yard (nails, roofing materials, bags, etc.). The gutter guards were tossed on the ground and not replaced. While annoying we were not going to raise a fuss over it, however, they left a big piece of flashing in a tree and dislodged a piece of guttering from a downspout so if it rained the water would rush into our covered porch. We called Herzing about this. At first they tried to claim the guttering was not their fault until I pointed out the guttering was fine until the roof was replaced (and besides which the home inspection would have noted it). They aggreed to send someone out to look at it. Twice someone said they would come and did not show up. After I called for the third or fourth time someone did come by to remove the flashing and apparently did an inspection of the roof. . When I came home the flashing was removed however the gutter had not been fixed. I called Herzing. The woman was discourteous saying she didn't know what I was talking about and again tried to say it wasn't their fault. We offered to send her pictures (even though we specified more than once exactly where the damage was) and did so via text. She never got back to us. I called and left two voicemails and still nothing. After more than a week we rented a ladder, bought some guttering, and did the repair ourselves. We've complained to the BBB about this, which is a shame since the repair would have taken them less than 15 min to fix.  While the roof looks fine, in summary we feel this company lacks professionalism and has poor customer service.

This company met with my insurance adjuster and gave me an estimate on a new roof. It was several weeks before I was able to talk to a rep of the company. At that point they told me the amount authorized was extremely low. After several weeks, some unreturned phone calls and conflicting statements from the provider they wanted to charge me $3000 more than the insurance company had authorized.