They have a lifetime warranty which is great. They're awesome.

prices, sales, scheduling and install work were all great.

Did very promptly and was very happy with there service and helpfulness.

Great! Prompt and responsive!

Our old windows did not stop the heat from the sun, but our replacement windows with argon gas from Window World do stop the heat from the sun. So happy we made the decision to get windows from Window World.

Fantastic company to work with! Great product at an amazing price!

Doesn't repair doors, wanted to replace instead

Window World was very good to work with on replacement windows. They don't play the "games" other providers do like offering discounts if you sign now or other pressure tactics. The windows are good quality and look great. They were very patient with us as we did comparison shopping and asked lots of questions. They were always willing to discuss our potential project and give us time to decide. They all of our windows (23) in one day. The old windows and storm windows were hauled off and no mess was left behind. They were friendly and professional.

I had a foundation issue that caused a window to shift out of its casing. Window World was happy enough to help me with just the one window that would need to be replaced. The sale, scheduling to the installation was done very quickly and everyone was all very polite and professional.

I interviewed four window companies to replace 20-30 windows. I ended up hiring Window World, and I am very happy! They had the best guarantee in the business and a great product at a fraction of the cost of many others. We ended up having them replace 20 windows and were very happy with the installation. We are having them come back to replace more windows. There are only a few companies that offer a lifetime/transferrable warranty. This was important to us. Our salesman, Chaz, was fantastic! Thanks!

After interviewing representatives from two other companies (Home Depot & Pella) and viewing many Window World YouTube installation videos, I selected Window World. Home Depot - I didn't feel comfortable using Home depot, although their window seemed to be a high quality window. I just didn't feel good about their proposed installation process. Pella - While I felt comfortable with the window quality and the installation process, their pricing was nearly double what Window World quoted. I asked all three vendors what they could tell me about the other two companies. This was quite informative. I was impressed that all were hesitant to say anything negative about the others. However, I pressed them to share why they felt I should select them over the others. The Pella representative made statements which later research revealed were either misleading or false. This created trust issues. The Window World installation crew arrived when expected and worked well together. They surpassed my expectations by "going the extra mile". I had many questions during the installation, which they answered completely. The crew leader even made a suggestion (then implemented it) for how to deal with the spot left over when mullions were removed during conversion from side by side double hung windows to one larger sliding window in 3 different locations. I don't handle surprises well, so I ask lots of questions and do lots of research beforehand. Yes, their were some surprises with Window World, but they were all "good" surprises which exceeded my expectations.. The work was completed much quicker than I expected. They cleaned up the demolition mess completely. The windows look very good and function well.

No pressure sales. Installers were prompt and did good job

.

It went smoothly except that the Salesperson led us to believe that our windows would be maintenance free. On the casement windows, the installers only offered two options: Leave exposed wood that would require painting, or bridge across it with 5" wide aluminum trim that is not textured and would show any dents or imperfections. Textured trim that conforms to the contours of the window framing is commonly available as we pointed out with our neighbor's replacement casement windows. Thankfully, the cost was low enough that we were able to have a third party provide the finishing how we wanted it and stay within budget. One of the screens was damaged during installation and was replaced on a followup visit. One of the windows had an imperfection between the panes and was replaced on a followup visit. Overall, we feel that Window World was the best choice for our replacement windows.

.

While we are satisfied with the windows and Jack, our sales person, we did have one issue that gives the overall rating of a D and the professionalism rating as an F. After the installation was completed and we were cleaning up, we discovered a small electronic item on top of a dresser which was plugged in and used the morning of the installation was now missing. The only individuals in our home besides my wife and I were the installers and only two of them were in this particular room on the interior of the home. Overall, the local franchise representative, Ken Webb, didn’t have much to say about the overall situation except “innocent until proven guilty”, most likely because the installers are sub-contractors and not really his employees. He did however encourage us to file a police report. I also contacted the corporate office but never received a response. I will say that in general our installers did a great job on the tear out and the install of the windows, it is just one individual that decided they needed to take what was not theirs that puts a negative effect on everything else. A theft report was filed with the local police department however I was informed that the installers had already been notified about our issue so recovery of the item is slim. My suggestion would be to ensure that you not allow any installer into a room without your presence. Number 13 on the back of a Window World order form states “Relax and enjoy the show. After we’ve been introduced to your home, feel free to run errands, talk a walk, or just relax”. I highly suggest you do not follow that advice.

Fantastic sales rep, customer service and installers! We are very happy customers and will be using them again in the future!

Everything was great from start to finish! The customer service was excellent and my door looks beautiful. I couldn't ask for a better experience. I will definitely recommend Window World!

Awesome! Love my Door!

Went great! They sent out 2 installers, and it took about 4 hours. They came within the pre-arranged timeframe, and cleaned up the mess. It took a while to get them there for the install(about a month, maybe a month and a half) but that was expected, due to it being peak season, and explained during the initial consultation. The estimate matched the actual final cost, exactly.

The only issue I have is with the installation...they didn't do a good job. They broke a few items during the installation that someone had to come back at a later date to fix (screw plug area was cracked, cracked sliding area, and then they said that one of the windows was missing a screw/pin). After they left I found some areas that they did not caulk so they returned a few days later (because it was supposed to rain) to caulk the missed areas. The windows look good and time will tell the quality of the windows themselves. I was also told that if there was any wood rot that this would be addressed/replaced by the installers, however he told me that they do not do that/that a contractor would have to do that (they did find an area with some wood rot and did not replace this wood). I would use window world again but who they contracted with to do this installation was the problem.

Representative came to our house. Inspected and measured windows. He informed us of the various options. Very friendly and professional. We didn't feel rushed or pushed to make a decision. Half of the cost was expected at the time of the order. We had to wait over a month for the installation but were told that up front. Installation was done in that promised time frame. Day of installation, the worker explained what they would do and answered all questions. They were done in less than 2 hours which included a very good cleaning of the installation area and windows. I immediately noticed less noise and draft from the new windows. We were very pleased with the windows and the work.

They did a great job with the install and their price and quality can't be beat.

Product was not a right fit for my project.

unknown