Chux Trux, Inc.

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They knew what we needed and installed it quickly and professionally.

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I had bought a set of 20 inch tires from a national chain in Independence MO. The pickup shook at certain speeds indicating a balance problem. I looked up some stuff on line and found that the latest and greatest balancing machines were not at the place where I bought my tires and there seemed to be an excessive amount of weight on the wheels to achieve balance and it still shook at highway speeds. I found that Chux Trux had this 'Road Force' balancing machine along with better dealers and Firestone tire stores. I made an appt. at Chux. I spoke with the tech who would do the work to see how mad I should be about the previous balance job. He was very knowledgeable. I was a bit surprised when he didn't take the opportunity to run the other guys down and said it could be possible that my job just required that much weight to balance and this could be as good as it gets. So, then I wasn't sure about how firm I would be on the refund from the other guys. However a while into the job someone came to inform me they were about done and that after all I should be fairly upset because all four were severely out of balance. The price was good for the great quality of the work and my truck doesn't pull to one side or shake anymore. Armed with the cure and the information about the fix I had no problem getting a refund from the other guys. The professionalism was superb. Further, I had my daughter with me that day and it took a bit to dismount balance and remount the tires. She played all over the store and the guys were great with her. One gave her a business card holder, another gave her some cards to put in it while yet still another gave her a coloring book to play with and gave her quite a bit of attention that made the wait very pleasant. Great work. Great parts. Great store. All around great People.