DRAIN SURGEONS LLC
About us
Drain Surgeons is a member of Local 562 Plumbers and Pipefitters Union and employs 9 full time drain cleaners. We can service anything from the kitchen drain to the sewer main.
Business highlights
Services we offer
24 hour emergency services available 365 days a year., Crawler Camera Inspections, Drain Surgeons provides drain and sewer cabling, Grease Trap Pumping and Drain Surgeons also provides plumbing services. All services are provided for both commercial & residential areas, Sewer Lateral Inspections, and jetting services. Video locating services are available for pipe inspections. Vacuum truck services include grease trap and septic tank solid and liquid waste removal. Hydro Excavation, flushing
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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This complaint on Drain Surgeons is due to them sending an unqualified service representative to our residence. Due to his inexperience with troubleshooting drain problems I was charged for two visits on two separate days and for two men and two vans. In review, this service call only required cabling of a bathroom where we had already removed a toilet due to the install of new bathroom flooring and took the second fellow about 4 hours to perform. The first worker named Eric came alone the first day and worked on a cleanout riser in the home and had no success. We told him that the bathroom was where we were having trouble and although the toilet pipe was available for cabling he never used the cable at that location but told us that we needed a gas jetter and that would require a second person to make sure that he did not back the water into the house. When asked if this would solve the problem, his answer was that he was 97% sure that this would solve the problem.
The next day 2 vans came and Rodger, obviously the lead person , tried using the gas jetter. After no success, he asked Eric why he had not first used the locator to find the lateral drain pipe. He next used the locator, found the lateral, and then proceeded to cable the toilet drain that we first told Eric about initially and unclogged the drain. I agreed to let Rodger use a camera to look at the condition of the drain pipe, a $100 charge. I asked Rodger and Eric if the charges related to the gas jetter would be removed and they both said yes. When I asked Eric to show me an invoice when they were ready to leave he said that he could not print an invoice as he only had an iphone. I was counting on the fact that since I had reached this service through Angie's list that they would respond appropriately and take off the extra charges.However when I called them, they only wanted to take off $135 and said the owner would not speak to me about this overcharge.
Since this was charged to my Discover, I disputed this charge with them and they computed a credit of $1215 was owed to me. I would warn anyone not to use Drain Surgeons as they are an unethical business and should not be allowed on Angie's list.
Licensing
State Contractor License Requirements
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