Sapp's Homepro Inc

"I would just like to clarify that Mr. [Member Name Removed] was told that the carpet was considered unsanitary and, according to the standard, could not be properly cleaned. They were in the middle of a remodel and Mr. [Member Name Removed] told us they were getting new carpets anyway. So we offered to clean the carpet with an antimicrobial just so they could keep it on the concrete floor TEMPORARILY until they replaced it. Since Mr. [Member Name Removed] himself was doing all the remodeling and was more than capable of removing the carpet, he said that would be great and they would remove it themselves. We did not charge Mr. [Member Name Removed] to clean the carpets with an antimicrobial--we did this as a favor and kindness since he really wanted to replace the carpets in a few weeks. The sewer backup was an insurance claim and the insurance company wrote a check directly to Mr. & Mrs. [Member Name Removed] and compensated THEM for removing the carpet and replacing the carpet. Please keep in mind that any restoration company can only suggest what actions are to be performed. Ultimately, it is up to the customer to authorize and pay for such work, regardless what the standard is. So if SAPP's HomePro, Inc. did not get paid to remove the carpet, how could they be liable for not removing the carpet? To illustrate: Suppose your doctor told you that you needed surgery to remove a malignate tumor but you opt to just take medicine. Although medicine wil help, ultimately you need surgery. Now 3 years later, you are mad at the doctor for not performing the surgery on you, but if you didn't allow him to perform the surgery, how can he be blamed? This was the customer's choice to keep the carpet until the remodel was finished. However, the [Member Name Removed]'s decided to keep the carpet for 3 years. Probably, by the time they finished the remodel, they had spent the money that they were given to replace that carpet and, since the carpet looked and smelled clean, they just didn't worry about it. I completely understand if that happened. But that's no excuse to blame us for something they agreed to do. This situation is the exact reason why restoration professionals like SAPP's HomePro makes it clear that we can only be responsible if WE do the entire project, start to finish. When the customer decides to do some or most of the work themselves, we cannot be responsible as we no longer have control over the job."