Custom Decks Inc

Steve Sapp the owner of Custom Decks did not get any of inspections done and told me that no inspection was required for the Deck. Steve has a track record of not getting most inspections done. You can validate my assertion by logging on to the Saint Louis Country Citizen Access portal at "[*** Link removed ***] 1) log on to the portal 2) Click on "Construction Permits" tab 3) Select "Search by Licensed Professional Information" from the drop down 4) Search by Steve Sapp 5) Click on "S2524" under the license number column This gives you the list of properties against which "Steve Sapp" was issued permit. If you look at the "status" column...you will see there are very few properties where "status" is "Completed" most properties have only "Permit Issued" under the status. Which means that he NEVER got ALL the required inspections done which is against the law. Residents are not even aware that they are in the violation of the building code.

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The owner of the company worked with me on several design iterations to arrive at a design I was comfortable with. I started out dead-set on having a spiral staircase. There were so many options and design considerations with the spiral staircase that I decided I would do the legwork on the stairs but Custom Decks would do the installation once I settled on the stairs. After completing my research, I concluded that the spiral stairs were not going to solve the problem I was trying to solve. I worked with the owner to toss out some other ideas I had and between us, we came up with a new design concept that I was satisfied with.
I had a few small issues along the way. I have a critical eye when it comes to design and quality of workmanship. The crew was really good at what they did but I felt they took some shortcuts that I caught and that really rubbed me the wrong way. One example is that they used two deck boards, forming a seam when the dimensions of my deck did not require a seam. It was only done in one spot and clearly was a case of taking the path of least resistance. I pointed that out to the owner and it was promptly corrected. There were a few similar types of issues. I felt that I should not have to point these out. The quality of workmanship should be such that it should not have come to that. That said, the crew demonstrated that they were perfectly capable of quality work and the owner ensured that the work was done to my satisfaction before paying the balance. As the project was in progress, I did not think that I would want to refer this company to anyone but after all was said and done, I wound up very satisfied with my new deck and felt that I received a good value in terms of the overall quality of materials and size for the price paid.
One last comment... if you are looking for a quality composite deck, you may want to do your own research on composite materials and railing systems and ask Custom Decks to build using the materials you specify rather than looking for Custom Decks to specify the materials. They have access to many more materials than they promote. That is how I did my project and I appreciate that Custom Decks was open to working with me in this way and not trying to force me in to their typical offering.