Kenny's Tile & Flooring Inc

After looking at another carpet store I chose to work with Kenny’s and can say we are 100% happy with the entire experience. We had many questions and a few special considerations as we were rehabbing our entire upstairs bedrooms, hall and stairs. This area was especially difficult to envision as some previous “home improvement” had left it a disaster. It’s important to note that Kenny’s has interior designers of staff. This was very important to me as I have a problem picking out colors and styles but I will hate it if it’s not right. Our designer steered me in the right direction, respected my budget and our project turned out fantastic.

Kenny's Tile is highly unprofessional and does not care about the consumer. They made multiple mistakes in the planning stages of our project that did not come to light until our third trip to their store to finalize a template layout for our project. All of our measurements for countertops were provided to Nancy (sales rep) on the first visit and unbeknownst to us, she made critical mistakes. They (management team) would not stand behind their mistakes: 1.Giving away a piece of our book end reserved granite 2. Allowing us to select a piece of granite on the first visit and plan our project around that piece of granite, even though it was too small for our project. Their solutions: 1. Select another piece of granite that was the same price (we live 2 hours away, so to take a sample home and re-work our whole project based on similar, yet different colors would not be a quick or easy undertaking). 2. Select another piece of granite that we knew would work based on color (we had already taken a sample of that home at an earlier visit) and pay 1000.00 more for our 2nd choice granite. We also found out on this finalizing visit that our backsplash installation was going to be approximately 1300.00 dollars more than estimated! We tried to contact Brad, the general manager by phone, but never were able to speak with him. The only communication we had from Brad, was that he was reading our emails and would talk with Nancy. We never heard from the owner (Tony) and we emailed him all of our correspondence with Brad and Nancy. We asked that Kenny's honor our original pricing and provided detailed information of their mistakes and received Kenny's response in an email: "After much consideration, the Management Team at Kenny’s Tile has decided to refund your deposit in full. It is unfortunate that the Caravellas slab is four inches too short to make it work in the best visual direction. While the slabs can certainly still work, as we saw on Friday that does necessitate additional seams which are less desirable to you. " Who wants ADDITIONAL SEAMS and a LESS THAN DESIRABLE VISUAL DIRECTION when you are paying greater than 5,000 for countertops? I could have achieved a similar final product by piecing samples together. Kenny's does not stand behind their mistakes. If it is money out of their pocket, then they dismiss you. We invested 12 hours of driving, gas expenses and time off of work to finalize our project with Kenny's. We are thankful that we were refunded our deposit and after being treated so poorly, did not proceed with the installation phase. Kenny's may be a family owned business for over 50 years, but it has long lost it's quality, service and standard of excellence. I would highly recommend avoiding Kenny's Tile and Flooring at all costs. There are many other businesses who provide the services Kenny's provides and you wouldn't have to look far to obtain a higher standard of service than Kenny's currently provides.

Great company

Could have not been better.  Professional people; high-end materials at reasonable cost.; and, always on time. Do not risk your home with amateurs--go with Kenny's.

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