JRK Flooring, LLC

"Client was provided with and signed a contract that clearly explained he was getting 2 coats of Commercial Grade Polyurethane, and that FULL payment was due at the time of the walk through, which is BEFORE the Final coat of finish is applied. All this information was provided to client when he hired JRK Flooring. The owner showed up every day that the crew was working, and yes in fact earlier on both days that the crew worked. Try finding that in a flooring company that the owner is on site daily. We also explained to the client, numerous times. that we had no problem doing a third coat. A third coat is additional work and out of the scope of what the original contact said, so he would be charged. He declined with numerous rude comments. We were notified by our Absco Rep that a client called in and that he would like to talk with the client personally and explain that we were following correct protocol. We provided the client our Absco Rep's direct number, but client declined on calling the Absco Rep. Instead, the client made accusations and rude comments. The client would rather take the advice from a call center technical support person that doesn't even do hardwood floors, than the professional floor company he hired and the Rep of the product the company uses. As far as Justin "recommending" that the client take his shoes off and keep the dogs off the floors, well it was just that, a" recommendation" from someone who is passionate about his business and wants his client's floors to last a lifetime. Is it realistic?? By all means it isn't but when the client asked "how do I make them last a lifetime" Justin told him the truth. It's very disheartening that you are taking to posting multiple online reviews in a malicious attempt to damage our reputation when we went above and beyond to make you happy. Our Rep is still waiting for his call, but it seems all you have time for is writing bad reviews in attempt to harm our business."

"We at JRK Flooring are happy you are pleased with the amazing results of your hardwood floors! But, we are just not sure want you want from us and are disappointed you are taking to posting multiple online reviews in a malicious attempt to damage our reputation. You state the floors are “amazing” and are happy with our employee. Your libelous claims of our boss are without merit. Respectfully, we disagree with your opinions and recall the events and interactions quite differently. Payment terms are clearly stated upfront and included in writing on every estimate, contract and invoice. You were granted a discount before any work began to win your business. We are also disappointed A-List is allowing ‘F’ ratings for price, quality, responsiveness, and punctuality for this review when the customer’s opinion is solely related to Professionalism. A-Listers, If you want to hire a hardwood floor company who is honest, does what they say, returns calls, shows up on time, is respectful of you and your property, keeps you updated of progress, and performs excellent quality work, please research JRK Flooring, consult with us, and contact our dozens of referral customers. We think you’ll see the truth."

"We turn estimates around within 5 business days and provided the following note to the customer within that time frame. Thank you for the opportunity to provide an estimate for your hardwood floors. After careful and thoughtful consideration, we respectfully withdraw from this opportunity. We pride ourselves on the ability to make customers extremely satisfied with our service and felt we would not be able guarantee your happiness with this hardwood flooring project."

"Thank you for your positive comments! We are delighted you are happy with your floors!"

"Thank you! It was a pleasure to work on your floors!"

"A repair would not be satisfactory nor a reflection of the top quality results JRK Flooring is known to provide. In this situation the "crackling" was caused by water damage in the kitchen and the homeowner contacted their insurance company. JRK Flooring also consulted with the insurer on a recommendation of how to remedy. We then waited to commence further work until the homeowner and insurer worked out the details. During follow-up conversations, the homeowner mentioned the insurer agreed with JRK Flooring's recommendation, but she'd rather replace the floor with tile, a service JRK Flooring does not provide. The customer was also going to obtain a second opinion which our company did not object. After not hearing from the customer regarding their decision on path forward as promised, we were left stranded and assumed they were going with the tile option. Thus, a final invoice for services performed was submitted with the appropriate amount credited for work not completed."

"JRK Flooring arrived at the job site as arranged with the home's contractor, on time, and the home was not prepared to have the floors refinished as directed. All communication beforehand was done with the contractor (confirmed dates and times), as is extremely common. The rooms to be worked in had obstructions and our crew waited a significant amount of time for the occupants to remove them, which did not get completed. During the wait, threats were made against our business, and after being called a vulgar name, the owner made the decision to remove the crew from the property. JRK Flooring values honest and fair feedback. It is unfortunate the contractor and his client had miscommunication regarding the time and preparedness of the home."

"Thanks for choosing JRK Flooring! We are delighted you are happy with your floor!"

"Thanks for choosing JRK Flooring!"

"It was a pleasure working on your floor and we are delighted you are thrilled with the results!"