GEEK WERKZ LLC
About us
We provide all services and support for your Home or Small Business Computers. Sorry, we don't do Apple Computers. Our specialty is In home PC service and support, but, we also offer in-store service. Our techs are friendly and really want to help resolve your issues. We will be blunt and tell you how it is. Problems are problems and there is no point in sugar coating them. We try to fix your PC in the most cost effective method and try to tell you upfront what is going to be involved. Hey!, We Like Working On Computers, (Just in case you don't!)
Business highlights
23 years of experience
Services we offer
IN-HOME & SMALL BUSINESS PC SERVICE & SUPPORT.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 28 reviews
Frank I.
May 2013
This company does good work, but tends to go overboard when handling a customer?s computer. USE THEM AT YOUR OWN RISK!
My computer got hacked and left me with a phony notice from the ?FBI? that I had searched for child p*** and therefore owed a $300 fine. Even worse, my computer was locked up and I could not use it, nor was there any way an ordinary computer user could cure the problem.
Geek Werkz got rid of the malware and freed up the machine, charging for only one hour?s work. In addition, they voluntarily loaded the computer with some suggested free clean-up software and deleted some clean-up programs I had already had and had paid money for continuing subscriptions. To add insult to injury, they rearranged my desktop layout and added wallpaper.
And for frosting on the cake, a few things were added like Adobe Air, Conduit and Otshot--applications which I, as an 88-year-old experienced user had absolutely no use for. All these changes, additions and deletions were done without my request and without my approval, and required several hours of my time to investigate and uninstall most of them and restore the computer to the layout with which I was familiar.
If I use this company again I will formulate some sort of purchase order fully describing the desired work and requiring an acceptance signature, and I earnestly suggest to future customers to make it very clear as to what work is wanted,
My computer got hacked and left me with a phony notice from the ?FBI? that I had searched for child p*** and therefore owed a $300 fine. Even worse, my computer was locked up and I could not use it, nor was there any way an ordinary computer user could cure the problem.
Geek Werkz got rid of the malware and freed up the machine, charging for only one hour?s work. In addition, they voluntarily loaded the computer with some suggested free clean-up software and deleted some clean-up programs I had already had and had paid money for continuing subscriptions. To add insult to injury, they rearranged my desktop layout and added wallpaper.
And for frosting on the cake, a few things were added like Adobe Air, Conduit and Otshot--applications which I, as an 88-year-old experienced user had absolutely no use for. All these changes, additions and deletions were done without my request and without my approval, and required several hours of my time to investigate and uninstall most of them and restore the computer to the layout with which I was familiar.
If I use this company again I will formulate some sort of purchase order fully describing the desired work and requiring an acceptance signature, and I earnestly suggest to future customers to make it very clear as to what work is wanted,
Response from GEEK WERKZ LLC
"I am truly sorry for (deleted member name) dissatisfaction. We try to make sure the systems we work on are clean and running at their best performance. We do install our Geek Werkz Security Suite which is comprised of the best free software on the market today. We only remove a client’s Anti-Virus when it has been compromised and will not run, or expired. The Geek Werkz Security Suite is comprised of AVAST or AVG antivirus, Spybot Search and Destroy, Malwarebytes, CCleaner and Cleanup. These software’s when used as directed will keep a client’s PC in the best shape they can. No antivirus or malicious software removal tool is more than 95% effective. We use these software’s on all of our own machines. As far as MR Iverson’s desktop being altered, we make changes to make sure that these functions still work. We sometimes forget to return them to original settings. Once again I apologize. The extra programs mentioned are NOT part of the Geek Werkz installation process. Adobe Air is installed on the PC by the manufacturer, in this case, Dell. The other two software’s are user installed when some other software is installed. In this case they were Conduit which is a key logger and /or internet tracker and was probably installed with one of the games. Otshot is a malware. We disabled during the cleaning of the FBI warning. In this case (deleted member name) has many versions of Poker and Slots installed, any of which would have installed those toolbars. Now, for the overall score of F for punctuality. He checked in his PC on May 17th. He picked it up on May 23. The check in sheet used has a special disclaimer at the bottom that he initialed that he read. It states the normal turnaround time is 7 to 10 days. His PC was picked up in 5. To me, that is an A+. By the way, this is the first I have heard of (deleted member name) unhappiness. I would have liked to have resolved this in person. We do not like unhappy clients. In fact, most of the time, the last thing our clients hear is: “If you have any questions or concerns, please let us know so we can take care of you.” Thank you for your time. Jim Spencer President Geek Werkz LLC. 816-935-1852."
Victor M.
Feb 2013
in and out in a quick and professional manner. cost was fair and explained well.
Carla T.
Jan 2013
I have used Geek Werkz services numerous times and they are always very helpful and reasonably priced.
Gary S.
Jan 2013
Chris came in and found the problem, walked me through what to do and even the best place to go to purchase new hardware. I had a followq up question and Jim in the home office helped at no charge. GOOD GUYS!
Response from GEEK WERKZ LLC
"Thank you. I appreciate your review. You have just experienced our Standard Service."
Richard B.
May 2011
Paul and Jim were both very helpful, professional and patient in explaining the problem, providing advice and setting me back up in business again. They were both a delight to work with aqnd will certainly be my computer gurus for any future problems.
WENDY B.
Apr 2011
It went quite well, considering that we are very ignorant. The geeks are patient and let us keep our dignity through all the dumb questions. May I say on behalf of non-geeks that getting new software (Windows 7 and Office 2010) is one of the most ghastly self-inflicted horrors on earth! I bought $178 worth of Dummies books to help us through the long, painful adjustment period.
JIM R.
Mar 2010
See above.
Julia B.
Oct 2009
I am very pleased with Chris Beardmore and the prompt, successful service he provided.
EARL K.
Oct 2009
Please read above.
Julia B.
Sep 2009
My computer was infected with viruses and I was unable to get rid of them on my own. I called Geek Werkz the afternoon of Sept. 8 to make an appointment for someone to come to my house to fix the problem. I was offered appointment times for the next day, but I had other commitments that day so I scheduled my appointment for the day after that, Sept. 10, at 4:00 p.m. The day of the appointment, Tim Cormany called a bit before 4:00 to see if it was all right if he arrived a little early, which it was. When Tim arrived, he was friendly and professional. He cleared my computer of the viruses, replaced my security system, and basically cleaned up my computer. The entire time Tim was working, he explained everything that he was doing and answered all of my questions. He also instructed me on how to perform a weekly cleanup on my own. It was obvious to me that Tim really knew what he was doing. The job took 1-1/2 hours. My computer is now free of the pesky viruses and also runs faster. I was pleased in every aspect and will certainly call Tim again the next time I need help.
Nicola S.
Aug 2009
unknown
Steve W.
Jun 2009
It took longer than I thought but overall they did a good job.
Janet B.
Jun 2009
The technician arrived on time, removed the virus, and installed the additional software within 90 minutes. He was very professional and answered all of my questions. The computer seems to be working fine now.
WENDY B.
Mar 2009
I called at 9:00 AM on a Saturday and they scheduled a home visit at 1:00 PM the same day. Chris called at 1:00 PM to get final directions and arrived at 1:20 PM. He got right to work, and quietly took care of the problem. Within an hour, he had the problem fixed, and checked the system to make sure there were no other problems.
Vic M.
Aug 2008
My computer had a really bad virus. I called three companies from Angies's List. Two required you to bring the computer to them and had seven to ten day turnaround times. Geek Werkz also had a service where you took the computer to them with several days turnaround, but offered in-home service for a slightly higher price and next day service. I scheduled a home visit; the tech showed up, worked for a couple of hours and had me back in service quickly. Very professional, very competent and very friendly.
BOB P.
Aug 2008
Wow, Jim is a miracle worker! We've used his company twice in the past. Once when our son's laptop had a can of beer poured into in a college dorm (don't ask.), he replaced key board with new one at reasonable price and got the laptop working like new! With this present job he did a wonderful job and he was able to save many of our files. We highly recommend Jim and his company, he is dedicated, very knowledgeable, very honest, and has really, really nice people working with him too.
Carol H.
Apr 2008
Chris was very professional, was willing to stay until the email downloaded to be sure that it was going to work, and offered to check our other computer, even though that was not what we had originally called the company for. He added additional security to the computer, and was patient in explaining everything.
Kathryn D.
Mar 2008
Great! My computer is like new (which essentially it is I guess). Geek Werkz made an appointment when I phoned - it was 2 days after I called. Chris was running a little behind so he called to tell me that he would be there soon. That is so important to me. He was friendly, polite, easy to work with.
ROSE S.
Oct 2007
Very well. It is nice when computer technicians will come to your home.
CATHERINE H.
Apr 2007
Called when they were going to be a little late. Job took an hour or so. Scott Frederick was courteous and knowledgeable, and fixed the problem after carefully backing up my email. I was very satisfied with their service and their price, considering the 20 mile distance to my location.
TERRY R.
Mar 2007
He fixed the problem and also gave me some information on my fax machine. Shawn was the one who did the work. He showed up an hourly early which I didn't mind. Very professional and had the work done in record time, 45 minutes. I have been referring him to my friends.
TERRY R.
Mar 2007
He was very professional and showed up early. He got right to work and did a superb job. He also gave me some information about my fax machine. I was just thrilled with their work. I will never hesitate to use them again.
GWENDOLYN A.
Jan 2007
Chris explained the problem, and answered my questions. The work was done in a reasonable time limit.
WILLIAM B.
Oct 2006
After being connected to our wireless Internet fine for two weeks my brand new Dell laptop suddenly would not connect, even though my husband's laptop had no problem connecting. After spending about an hour on the phone with technical support they decided the problem was with my router and to call router mfg, technical support had me doing all kinds of gyrations short of barking at the moon and told me I needed a new cable, even though other laptops could connect. Instead of screaming profanities at them I called Geek Brigade and they were able to get someone out here the next day. The entire problem was fixed (no new cable needed) in about 45 minutes and other helpful tips were given to me.
GEORGIA C.
Jan 2006
Scott was on time, polite and professional. Interested in helping and took his time to explain what he was doing. I felt like I had a friend when he returned with my computer. I don't know what computer services charge, but $75/hr. seemed reasonable for all he did in rebuilding my computer.
Licensing
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FAQ
GEEK WERKZ LLC is currently rated 4.8 overall out of 5.
GEEK WERKZ LLC accepts the following forms of payment: CreditCard
Yes, GEEK WERKZ LLC offers free project estimates.
No, GEEK WERKZ LLC does not offer eco-friendly accreditations.
No, GEEK WERKZ LLC does not offer a senior discount.
No, GEEK WERKZ LLC does not offer emergency services.
No, GEEK WERKZ LLC does not offer warranties.