GEEK WERKZ LLC
About us
We provide all services and support for your Home or Small Business Computers. Sorry, we don't do Apple Computers. Our specialty is In home PC service and support, but, we also offer in-store service. Our techs are friendly and really want to help resolve your issues. We will be blunt and tell you how it is. Problems are problems and there is no point in sugar coating them. We try to fix your PC in the most cost effective method and try to tell you upfront what is going to be involved. Hey!, We Like Working On Computers, (Just in case you don't!)
Business highlights
Services we offer
IN-HOME & SMALL BUSINESS PC SERVICE & SUPPORT.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 4% |
My computer got hacked and left me with a phony notice from the ?FBI? that I had searched for child p*** and therefore owed a $300 fine. Even worse, my computer was locked up and I could not use it, nor was there any way an ordinary computer user could cure the problem.
Geek Werkz got rid of the malware and freed up the machine, charging for only one hour?s work. In addition, they voluntarily loaded the computer with some suggested free clean-up software and deleted some clean-up programs I had already had and had paid money for continuing subscriptions. To add insult to injury, they rearranged my desktop layout and added wallpaper.
And for frosting on the cake, a few things were added like Adobe Air, Conduit and Otshot--applications which I, as an 88-year-old experienced user had absolutely no use for. All these changes, additions and deletions were done without my request and without my approval, and required several hours of my time to investigate and uninstall most of them and restore the computer to the layout with which I was familiar.
If I use this company again I will formulate some sort of purchase order fully describing the desired work and requiring an acceptance signature, and I earnestly suggest to future customers to make it very clear as to what work is wanted,
"I am truly sorry for (deleted member name) dissatisfaction. We try to make sure the systems we work on are clean and running at their best performance. We do install our Geek Werkz Security Suite which is comprised of the best free software on the market today. We only remove a client’s Anti-Virus when it has been compromised and will not run, or expired. The Geek Werkz Security Suite is comprised of AVAST or AVG antivirus, Spybot Search and Destroy, Malwarebytes, CCleaner and Cleanup. These software’s when used as directed will keep a client’s PC in the best shape they can. No antivirus or malicious software removal tool is more than 95% effective. We use these software’s on all of our own machines. As far as MR Iverson’s desktop being altered, we make changes to make sure that these functions still work. We sometimes forget to return them to original settings. Once again I apologize. The extra programs mentioned are NOT part of the Geek Werkz installation process. Adobe Air is installed on the PC by the manufacturer, in this case, Dell. The other two software’s are user installed when some other software is installed. In this case they were Conduit which is a key logger and /or internet tracker and was probably installed with one of the games. Otshot is a malware. We disabled during the cleaning of the FBI warning. In this case (deleted member name) has many versions of Poker and Slots installed, any of which would have installed those toolbars. Now, for the overall score of F for punctuality. He checked in his PC on May 17th. He picked it up on May 23. The check in sheet used has a special disclaimer at the bottom that he initialed that he read. It states the normal turnaround time is 7 to 10 days. His PC was picked up in 5. To me, that is an A+. By the way, this is the first I have heard of (deleted member name) unhappiness. I would have liked to have resolved this in person. We do not like unhappy clients. In fact, most of the time, the last thing our clients hear is: “If you have any questions or concerns, please let us know so we can take care of you.” Thank you for your time. Jim Spencer President Geek Werkz LLC. 816-935-1852."
"Thank you. I appreciate your review. You have just experienced our Standard Service."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.