Andy OnCall

Floyd was prompt and helpful. It turned out that we could not put on a screen door after much check out sizes and fits. Disappointing but honest and helpful with much time involved arriving at our decision. Floyd also repaired our deck screen in the process.

Our initial experience with this company was OK but the technician had some individual health issues so we were courteous in having him there only a short period of time to work and return, not an issue. There was some issue of their technician not covering our newly restored hardwood floors doing damage- we are still waiting on a repair resolve for this issue. The next technician we got would call stating was “on the way” but never arrive or was only able to stay and work for an hour or less when he was on site. I simply thought that our initial technician having health issues was the reason, but now I’ve come to understand that this is just the way this company works. They must be short staffed or have staff that is not dependable. If you can nail them down to being there six or eight hours a day good luck. I canceled their second quote after their technicians inability to show up and complete services Note: work may not be as professional as you think it should look when they’re done.

He was two hours late getting there. They did call; however, still unacceptable. I had an appointment and took off work. Once he arrived, it was 6p and I could tell he was already done for the day. He re-hung pictures and told me the other items need replaced. I already knew that and that is why I hired a handyman. Very frustrating - a waste of my time and money.

Other than missing a couple of appointments due to reasonable causes, everything went very well.

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Tim came out to fix it, he had to come back twice, the second time he came out he used quickcrete is what he told me he was going to use. It was too runny because it ran down my steps. I had my son take pictures and call them to let them know what had happened. I spoke to the office manager Misty, I sent her pictures, she and I had a mutual agreement that being it is December and it is cold out we would wait until the weather is better and they would come out to fix my step. I had a year warranty on the work. So I called Misty in March and reminded her of our agreement. She said she would take a look and get back to me. I did not hear from her for over 2 months, then she started avoiding my calls. I spoke to another female in the office and told her I felt she was ignoring my calls. Two or three days later she calls. I reminded her again of our agreement, she said she would send someone out. I thought she meant to fix my step but she sent the owner Tom out he took a look at my step said there is nothing running down it. That was the dumbest **** I ever heard! Of course there is nothing running now it was almost a year ago, then he tried to tell me Tim used caulk,I said no he used quickcrete. Tom said it is not a warranty issue. So I have had to file complaints with the BBB, and the FTC. This company is not an honest company they take money do shotty work, and not stand behind their fuckups. I am a single mother with two kids I don't have money to give these bastards. I only wanted them to honor what they said. Tom says if me and Misty had a side deal he don't know about that. She is his employee I have pictures of how the job looks now. What Tim did in December is washed out because it was too watery, and it rained the next day and the day after. I wasn't worried because I just knew it would be fixed. So now I have to pay someone else to come do what I paid these sob's to do. I am so angry I can hardly see straight. In my opinion they are crooks be careful about using them. They have no honor, no character, no respect, or dignity!!!!!!!!!!!!!!!!!!!!!!!! 

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They were very friendly and kept me in the loop . Doors caught when closing, Paul fixed that. Also replaced door sweep on front door. M

He did a great job.

Called me back same day to schedule and did a good job.

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Bob E. was on time and very professional and friendly.  Helped me find promo coupon to save money for the slide out shelves.  Work done quickly and he cleaned up work site.

Don't hire

Trent came out to give us an estimate. Next day we called into the office to make arrangements to have the work done.  Trent showed up everyday ask scheduled. Very nice guy and explained what and how he would proceed. All went as planned and we paid the bill.  A day later I found something on the shelves that I wanted fixed, Trent came and fix everything.

 I would use this company again.

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It was good.  The guy that came out was really good.  The estimating process was really good but I'm not a fan of their service because when you have a handy person, you expect when you hire them for a job you want them to tell you everything needs to be done.  Replacing the back stairs from the backdoor to the patio and he gave me an estimate but when he came, cut everything and did everything I just asked him a question about weather proofing or something and he said " Oh no! This isn't weather proof." "You're going to have to stain it."  So why did he gave me a bid.  He did the stairs but I have to stain them myself so I'm like a little annoyed.  I think the guy was really nice, his effort was good because the problem that I have with the lock I think I kind of irritated him because of the stairs.  He did do the work and it was okay; it wasn't perfect.  I'm difficult to please so I think it would have been better.