A-1 Heating & Cooling LLC

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My experience has been the same has it has been for the last five or six years. I am very satisfied with them. I am going to use them again. They would be here probably about April or May to get the air conditioner ready to go. I pay $175 for the fall and spring. It is a combination service. What they do is very good.

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I have always felt that the costs were reasonable. Whenever they give me estimates, they are comparable. I feel comfortable with their pricing. I trust them. The technician is very friendly, nice, knowledgeable, and professional. He explains everything along the way.

Once it was determined that I needed a new furnace, Shelby came out to my historic home twice just to plan how to best maximize my air flow. 
We walked through the house together and he explained my options to increase heat on my first floor ? where we rarely spent time in winter months because it was so cold. 
As we talked, I could see Shelby was getting more & more excited about planning a solid fix for my unique situation and 100-year old, 3-story home.  
He noticed some extra improvements to the vent work in the basement that could be easily re-worked as part of the job.
We decided to add two additional heat registers in my living room. 
Shelby explained that he would do the job however I wanted it done and how much each improvement we
considered would cost. 
All the while he gave me his professional insights. 
He let me take the time to research historic register covers to match the craftsman style of my home. 
He explained that if I scheduled the work during his slow time, he would give me a good discount. 
However,
he did not pressure me at all. 
I decided to go with A-1 because of Shelby?s obvious passion for doing a quality job, his clear communication, creativity, and his belief in the brand of furnace he would install.
The night he and his co-worker finished up the 2-day replacement job, I was actually able to sit in my living room and read a
book! 
It was 18 degrees outside. 
I feel as though I got the first floor of my house back!
His thorough planning and detailed explanations carried through to the quality of his work and attention to detail throughout the
entire process. 
They are master ?sheet metal shapers?- if that is such a thing. 
They cleaned everything up and hauled away the old furnace and all other trash.
The final price was exactly on estimate. 
They explained what kind and when I should replace the filter and how I should open/close the vents to direct the air flow in different seasons.
I will definitely have Shelby back every Spring and Autumn to be sure the heating & cooling of my home is optimized now that I have a top-quality heating system installed. 
Thanks to Shelby, the value of my historic home and the comfort of living in it have been improved. 
I trust A-1 to maintain it.
 
 

Shelby came on time, was  very professional and very customer-service oriented.  I had taken the doors off of the furnace and because I did, he was unable to read the codes.  He found several minor issues to be addressed in the future and gave me quotes for the costs.  He ran system checks - flamesensor, pressure switch, inspected inside of furnace, cleared flue, checked thermostat, restarted the furnace 3 times, while explaining what he was doing, why, and what he found.  Afterwards, the furnace is producing heat.  He was finished within an hour or maybe a little more. 

Our furnace stopped working in the middle of the night. Waking up to a very cold house, I searched through the listings on Angie's List and chose A-1 because of their reviews. I called them at 7 am and left a message. My call was returned before 7:30 and they were at my house by 8:00. Simply amazing!

Shelby was on time, did a d*** fine job ! very happy with his service.

Great service, very meticulous in his repair, and a great communicator. I'll certainly be using this company for all my heating and cooling needs

They were professional.

When Shelby arrived, he assessed our AC/Heating unit in our attic.  He noticed that the wiring was wrong, causing a possible fire hazard,  and that it needed new parts.  Instead of ordering new parts, he provided an alternative to fix the system, along with fixing the incorrect wiring from the prior installer of the unit.  The unit was less than a year old, and I was pleased that he was able to fix the unit without any inconvenience to me or my family.  He was very professional and even took his shoes off when he came into the house.

Great customer service, great follow-up. Shelby, the Technicial was very informative and helpful.We will use this company again!

They are very upfront and honest. They did a fantastic job.

Early Saturday morning, I found the furnace had failed to come on.  I called A-1 Heating & Cooling on Monday morning.  They said they could come out by noon.  The technician was on time, had the needed part in stock and installed it as needed.  Both the dispatcher and the technician were courteous and professional.  The technician was very helpful in answering questions and offering advise.  I am completely satisfied.

My hot water heater died on a Saturday.  Shelby came out and took a look and told me it needed to be replaced.  He quoted me a price for 40 and 50 gallon.  I tried to get another company to give me a "2nd opinion", but I didn't have a service contract with them so they were not available.  So instead of trying to get someone to come out - I just called for prices to replace and install with a comparable model.  I reviewed the model A-1used and it had excellent ratings (A.O.Smith).  Nothing fancy, not energy star rated, but I checked all those as well and there was no cost savings.  They came out as scheduled, very professional as always.  Impeccable service!!  I know I can count on them.

I am very pleased with the work performed and the time Shelby took in making sure I understood exactly what needed to be done.

Great! We had about 5 companies come out in one day to quote furnace and a/c pricing. We chose Shelby b/c he was the owner/installer, a local company, he was priced competitively, and he could book us within 2 days (important when it was so cold!). Easy installation, very clean workspace. It has been 1 year since the installation and we have had no problems with our furnace and the a/c was amazing this past summer.

Shelby from A-1 was very professional and informative about what he was doing. He gave me some options on what I could do to improve my HVAC system without pushing anything on me.

Shelby replaced the old worn out pipe with new bringing the entire system up to code. He told me he wasn't the cheapest guy on the block, but he wasn't the most expensive either - but more importantly, I could count on him to do a good job. He left his calling card information on the heating system, so you know it quality work. He was great to work with and it was very obvious that he cared about and was proud of the quality of his work. He thoroughly explained everything to me and I'll use him for all of my HVAC needs!