Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Marshall Improvements, LLC
Appliance (Major Electric Appliance) - Install or Replace, Electrical Wiring or Panel Upgrade, Thermostat Service,
About us
Marshall Improvements is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than three years of experience making home repairs.
Business highlights
20 years of experience
Services we offer
Air Conditioning & Heating, Building Sciences, Energy/Mechanicals, Insulation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 4% |
Showing 1-23 of 23 reviews
Bryan D.
Nov 2019
This young man can Talk the talk but he cannot Walk the walk! He went into great detail about how he could caulk the siding, sand it and paint and you would never be able to tell It was repaired. That would have been correct if he had painted the caulking with Kilz first, as I had advised, so it would not bleed through. He did not use Kilz and it bled through. He did not sand the caulking smooth and its visible. He then painted it a second coat and it still bled through. (I know this as I had painted most of the rest of the house and was familiar that it would bleed through.) He would tell me he had set aside 2 days and possibly an additional half day to complete this job. He would work one day and then said he had to go finish another job on the next day. He again told me he had set aside two days to install new siding and paint. He came, had his wife with him, she painted. I explained to him several times the easiest way to remove the siding (as I had helped my brother replace one wall of siding - so I knew what I was talking about!) He ignored me, struggling several hours, getting nowhere, and finally went to get a new tool. I told him I wanted to replace the siding (12 inch siding) 6 boards up and he made the determination to do only four boards up. He did not complete the north side of the house except for a few approximate 2x12 inch boards - said he did not quote that area. I reminded him that he and I had talked at great length about what needed to be done. ( FYI: I furnished the siding). I asked him if he was coming back the next day and he said he was done - the job was done. He said he did not quote doing the north side and he would have to contact my son for more money and that he was finished with the job - even though he told me it would take two days to complete. So part of my house has been left unpainted and unfinished. My son, who lives out of state, contacted Josh to work on my house and told him to contact me to get the job done. AS I said before, he talked the talk. I knew he was going to fax my son a copy of the estimate and I asked him to send me a copy also. He sent me an estimate for $400+ and sent my son an estimate for $1200 -- which included replacing and painting siding on the north side of the house. I have read his rosy reviews. In my case, I had to call to see if he was going to be here and he either was sick or had to finish another job. This job started in late October. I feel I was taken advantage of.
Response from Marshall Improvements, LLC
"Bryan D. I apologize for the delay in addressing your complaint. It's been over a year since we made this contract. I wanted to review the documents and try to remember everything that transpired. You are correct, we did send you a contract in the $400 range. The final sum for all work was in the $1200 range. The very day we sent the contract, you called me on the phone and requested additional work. I was on a jobsite, so my wife wrote up a second estimate and emailed it to you. On October 30, 2018 you emailed me scanned copies of the original contract, and the additional work estimate with signed authorization pages for each document. I wanted you to sign a rewritten contract that reflected the price change, but I couldn't do that until the end of the day when I was back in the office. You indicated an imminent departure on a trip, and said the signed authorization pages would suffice. Yes, this was unusual. I do prefer to have every detail (especially price) clearly defined. I hope you can see there was never any intent to mislead you. You contracted me to work for your mom's home, but you were paying for it. I don't think she was aware of the contract details. I did my best to accommodate her wishes ? I even installed more siding than was contracted, including those corner pieces she found. However, as she persisted to request more and more work, I did have to draw the line. As to the allegations regarding quality of work: I did my very best using old siding and paint supplied by your Mom. I have no idea of the age of the paint, or how it had been stored. I cannot offer quality guarantees when using customer supplied materials ? especially paints. I am still happy to do the work, because it saves you money."
Mike M.
Oct 2019
Very professional. Clean cut. I liked the communication he provided. He even worked in the rain to get the job done . Not crazy about him bringing his kids to job site. This could be dangerous. I understand things happen and he did make me aware of it. That’s why I did 4.5 star. Just worried that kids could get hurt. Everything else was awesome !?
Response from Marshall Improvements, LLC
"Thanks for your review Mike. It's certainly a valid concern which I prefer to avoid. Every working person with kids has probably experienced the crunch of having a baby sitter cancel last minute. When it happens to me I have to weigh all the possibilities (including safety and missing deadlines). In our hyper-litigious society it's pretty dangerous for my kids to see what their Dad does. Great point, and thanks again for the review."
Valerie C.
Aug 2019
prompt and polite
Shirley B.
Aug 2019
Josh is very professional; returns phone calls and/or emails; works to understand one's needs; listens to suggestions; reliable. So far he has completed 3 projects for me and I have 2 more in the works.
Rebecca S.
Feb 2019
I would highly recommend Marshall Improvements. Joshua and his wife were very professional and did a great job. The provided an estimate for the job that was accurate. They worked hard to make sure the job was done correctly and came up with solutions when the original option wasn't the best. They cleaned up after themselves every step of the way and were knowledgeable about the various options needed to complete the various jobs. I will definitely recommend them to my family and friends. I have already have a list of my jobs for them to come back and do. Great people.
Calandra G.
Jan 2019
Josh was very helpful and completed the task in a timely manner. I will definitely use him again for any services in the area.
Kathy G.
Dec 2018
Very professional. Great communication and great work. Would use again and recommend.
Louis G.
Nov 2018
Josh responded promply to my inquiry thru Home Advisor. A real gentlemen and good listener. I had been staring at this ceiling repair for 5 months as i felt it might be a bit beyond my "skill" level. Man am I glad he did it and not ME! He studied it first, figured out what he had to replace and what he could repair. Emailed my the quote that night. I said OK and in a week he arrived and made it look easy! came back to sand it smooth & done. I thought it was great. The painting I handled as that was easy. Total price, exactly as quoted.
Bryan D.
Nov 2018
Edw P.
Nov 2018
was considerate kind and knew what he was doing. I recommend him very highly
Tiffany H.
Oct 2018
I asked him for a breakdown of cost. I received none, not even receipts for materials. Just an estimate from some website. He's a nice guy, but customers want to know where their money is going. You should be able to provide that.
Response from Marshall Improvements, LLC
"At Marshall Improvements I can be hired by bid, or by the hour. I'm always happy to provide receipts to customers under two conditions: 1: A customer plans to reimburse me promptly on purchase. 2: My services are contracted on an hourly basis. I have customers who like bids, and some who prefer to hire me hourly. Either way works, and these details are clearly established in the contract process. The good thing about accepting a bid (such as your remodel) is you were quoted one price, and you paid that same price. I apologize that I couldn't satisfy your curiosity about the financial side of my business, but completing the remodel of your bathroom within the deadline you set caused me to fall behind on a lot of office work. It took about a week and a half just to catch up with all the quotes and requests that had piled up."
Beth M.
Oct 2018
Josh is professional and considerate
Beh Y.
Oct 2018
Joshua called to keep me updated when he was running a few minutes behind. The work was completed quicker than he originally estimated and everything was picked up when he left. He was very professional and polite.
Melissa S.
Oct 2018
Awesome work, great guy.
Becky R.
Oct 2018
He had prompt service, and was friendly.
Holly C.
Sep 2018
David S.
Sep 2018
Josh was really a top notch repairman . He met my needs to get the door in within my timeline. I would recommend him to all my friends. And one man that saw his work said it was a great job.
Sherry D.
Sep 2018
Josh was a pleasure to work with. He worked me into his schedule right away. He was pleasant and cheerful and completed the project to my complete satisfaction. I will definitely hire him in the future.
Brett S.
Sep 2018
He did a great job.
Cindy M.
Aug 2018
Josh was on time and did exactly what he said he would do and more. The quality of his work was very good and he was very professional. I will hire him again and will recommend him to my family and friends.
Linda K.
Aug 2018
On time and very helpful as well.
Amy H.
Jul 2018
Marshall Improvements was great to work with. Joshua was professional and very concerned about the quality of his work. He was clean and did not leave a mess.
Kathleen S.
Jul 2018
I contacted Marshall Improvements and he came at 7:30 in the evening, same day. I had electric arcing in water by my furnace and he would not quit until it was taken care of where it was no longer dangerous. He drove round trip approximately 80 miles to purchase a 2 dollar part and came back and fixed it and was here until 11pm. I've been so pleased with all their work.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Marshall Improvements, LLC is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Marshall Improvements, LLC accepts the following forms of payment: CreditCard
Yes, Marshall Improvements, LLC offers free project estimates.
No, Marshall Improvements, LLC does not offer eco-friendly accreditations.
No, Marshall Improvements, LLC does not offer a senior discount.
No, Marshall Improvements, LLC does not offer emergency services.
No, Marshall Improvements, LLC does not offer warranties.