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Hornbuckle Heating & Cooling & Plumbing Inc
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Full service heating, cooling, refrigeration, and plumbing company. If it heats, if it cools, if it supplies you that hot shower, or drains away sewage or grey water, we can fix it. Experts in residential and light commercial, service, retrofit, and new construction work with all employees being cross trained in all fields in addition to specialty. Note: Our rate is based on time and materials. This company is now a second generation company, with well over 100 years combined experience in all fields. We are not just the best in our field or our area, we are the only choice for expert service and recommendations.
Business highlights
Emergency services offered
49 years of experience
Services we offer
& Plumbing, Cooling, Heating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.620 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 0% | ||
| 5% | ||
| 5% |
Showing 1-20 of 20 reviews
David C.
Jul 2016
Josh quickly diagnosed the problem and repaired it within 30 minutes!
Rachel F.
Mar 2016
unknown
Chris L.
Jan 2016
unknown
Vestina D.
Jul 2015
After getting a $650 "free" estimate from Hornbuckle, my parents dug out the water line themselves and found the source of the leak. After calling Hornbuckle and telling them exactly what was needed, they ordered the part and came out the next day to fix the leak.
When the technician called to say he was coming, all the water from the hole was pumped out for him and the water was turned the water off. After fixing the problem, the tech did not have to turn the water back on nor fill in the hole. The tech was on site for 45 minutes and charged $167 for labor and then added a $70 fee for the "free" estimate. The parts for the job was $80, making the total for the job $320.
After some questioning of the labor and estimate fees, the owner called back after a few days and was very reluctant to do anything, stating he had to talk to his wife first. The $70 estimate fee was refunded because "we did the work." The labor fee remained the same because it took the tech over an hour to "research" the standard part, and someone had to drive 5 minutes twice, once for the estimate and once to fix the water line.
Needless to say, this company is out to rip hardworking people off. Beware of a "Code 50" if you use this company.
When the technician called to say he was coming, all the water from the hole was pumped out for him and the water was turned the water off. After fixing the problem, the tech did not have to turn the water back on nor fill in the hole. The tech was on site for 45 minutes and charged $167 for labor and then added a $70 fee for the "free" estimate. The parts for the job was $80, making the total for the job $320.
After some questioning of the labor and estimate fees, the owner called back after a few days and was very reluctant to do anything, stating he had to talk to his wife first. The $70 estimate fee was refunded because "we did the work." The labor fee remained the same because it took the tech over an hour to "research" the standard part, and someone had to drive 5 minutes twice, once for the estimate and once to fix the water line.
Needless to say, this company is out to rip hardworking people off. Beware of a "Code 50" if you use this company.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"WE ARE UNDER NEW OWNERSHIP AND NEW MANAGEMENT. WE NO LONGER USE "FLAT RATE" PRICING WHICH IS USED IN THE LARGER CITIES. OUR PRICING HAS CHANGED AS WELL. I AM NOT FAMILIAR WITH YOUR CASE, HOWEVER, WE WILL BE CLOSING ANGIE'S LIST DOWN IN THE FUTURE WITH THE NEW OWNERSHIP. AS THE FOUNDING OWNER OF THE BUSINESS I PERSONALLY GUARANTEE ALL LABOR AND SERVICE. IF AT ANY TIME A CUSTOMER IS UNHAPPY WITH THE WORK WE DO PLEASE CONTACT ME PERSONALLY AT 573-642-8549 AND ASK FOR CLINT HORNBUCKLE."
Don H.
Mar 2015
unknown
Paul W.
Jan 2015
He was unable to give me a quote for a new unit or to do any repairs. A week ago, I received a $90 bill which has a very nasty disclaimer at the back of it. I just received this on Monday and yet they got it dated for the date that they were there, on the 8th. On the back they say, "all invoices are due upon receipt. If invoice is not paid within a 30 day period, interest charges will be applied at the maximum rate allowed by Missouri state law. The customer will be responsible for any and all charges that may apply for late payment. Failure to pay in a timely manner may result in the filing of the small claims and/or a mechanics lean unfit property." I find that very unprofessional. I sent a letter back to them indicating you should get better business sense, to be more reasonable and revise this bill. I have not heard from them because I just sent this to them yesterday. The guys that went out on a Friday evening, this is after the fire department had been there, had turned off the unit because of smoke. The fire department has shut it off. I was aware even though I'm in Ohio and that's in Missouri, that this thing burned out, it's not working. They don't have to tell me that they found the motor not working, I knew it was not working. I asked them if they can replace or repair and they were not able to do either and decided to charge me. The following day, the owner came out in person and did give me a quote for replacing, about $2681 he wanted for that. Almost $1000 more than what Robert actually installed it for. He was very responsive.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"WE HAVE NEW OWNERSHIP NOW. WE PLACE A LIEN NOTICE ONLY ON THE BACK OF ALL INVOICES AND THE NOTICE OF CHARGES IS NO LONGER ON THERE. THERE ARE PEOPLE THAT DO NOT PAY THEIR BILL HOWEVER WE ARE WILLING TO WORK WITH THEM AND DO NOT CHARGE INTEREST AT ALL. WE ALSO USE A FINANCE COMPANY IF A CUSTOMER NEEDS TO BORROW MONEY FOR BIG EQUIPMENT. UNDER NEW OWNERSHIP AND MANAGMENT IS THE OWNER HIMSELF NOW AND THE CHARGES HAVE BEEN CHANGED AND YOU WILL BE QUITE HAPPY WITH THE NEW PRICING. WE NO LONGER USE "FLAT RATE PRICING" AS MOST COMPANIES IN THE LARGER CITIES USE NOW. WE HAVE ALSO LOWERED OUR SERVICE CALLS.. IF YOU ARE UNHAPPY WITH YOUR BILL OR WORK YOU MAY CALL CLINT HORNBUCKLE PERSONALLY AT 1-573-642-8549. YOU HAD AN EMPLOYEE AND I CANNOT EVEN FIND YOU AS A CUSTOMER IN OUR DATA BASE. WE DO NOT SEE WHERE YOU CAME IN TO DISCUSS THIS MATTER. I AM SORRY YOU HAD THIS HAPPEN AND SUGGEST THAT YOU GIVE THE NEW OWNER ANOTHER CHANCE. WE DO NOT CHARGE HIGH PRICES SUCH AS THIS. IT WOULD HAVE BEEN NICE TO DISCUSS THIS ISSUE WITH YOU INSTEAD OF POSTING ON ANGIES LIST WHICH WE ARE CANCELING UNDER THE NEW OWNERSHIP."
Scott C.
Jun 2014
unknown
John P.
Jun 2014
Very responsive! Nice people who do good work. Not cheap but probably in line with other providers. We will use again.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"Thank you very much for your feedback. We truly appreciate that you took the time to leave a review for our company. It was our pleasure to serve you and your family. We look forward to working for you in the future."
Kendal K.
May 2014
Great very professional and courteous
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"Thank you for your review. We appreciate you taking the time to let others know about your experience with our company. We look forward to serving your needs in the future. Thanks again, and may you have a wonderful day."
William D.
May 2014
Went very well, was quick and precise and knew what he was doing. Very friendly people on phone when I called for service.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"Thank you [Member name removed] for your review. We truly appreciate hearing from our customers. We are so happy we were able to serve you and your family. We look forward to working for you in the future. Have a wonderful day."
William M.
Feb 2014
Great
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"[member name removed], thank you for your feedback. We appreciate and value your time. It is our pleasure to serve you and your family, and look forward to the next time we can be of assistance. May you have a wonderful day."
Ryan W.
Jun 2013
Our sump pump was 8 years old. When it would run to extract the water from the basin, there were times it would not shut off. So either it would have burnt the motor up or we unplug it and risk flooding in the location where the sump pump is at. We didn't know if they worked on sump pumps but we figured we check to be sure. Sure enough they do and on Saturday the technician came out to evaluate. He came in with the intent to fix it but in the end we needed a new one. He explained why a new one was required but that it'd be Monday before he could get a new one. So in the meantime, he built a temporary workaround that would last us Saturday and Sunday until he could get back to us. The temporary fix worked perfectly. As advertised, on late Monday afternoon (after 5pm) they came out to install our new sump pump. We are 40 minutes out of town for our job, so they worked around our day schedule to do their work. Another great experience with Hornbuckle folks.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"Sorry for the late response, but wanted to give a great big THANK YOU for your review. We truly appreciate your valuable time in completing the survey. We look forward to serving your heating, cooling & plumbing needs in the future."
Marie K.
May 2013
Heat has been functioning normally after this repair.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"[member name removed], thank you for your review. We appreciate your time and feedback."
Ryan W.
Apr 2013
Our hot water heater had a slow leak near the bottom so it was time to be replaced. We called about a replacement model, got the estimate, ordered the replacement and scheduled service date. On the day of replacement, the technician arrived on time, we talked about the worked he was about to perform and I let him have at it. In a couple hours time we had a new water heat installed and running. The removal of the old water heater and installation of the new one was as clean as could be. We've had a long standing relationship with this company for about 12 years now and call on them for all our heating, cooling and plumbing needs. All the techs that have ever visited are friendly, courteous and the quality of work is top notch. We've never had to call them to redo anything they've installed. Excellent company.
Lorna D.
Feb 2013
Had new water softener installed this time and water heaters checked. Came when said they would, very helpful and pleasant to deal with. The person who did the work was also one of two who came out on one of the coldest winter days two years ago when we had a burst water line outside the house. They had to dig in several places through frozen earth, clay,rock to find the leak and fix it. Took all day in horrible cold. These are wonderful people whether no matter what the problem: plumbing; heating or A/C.
Lyle H.
May 2012
Went well.
Staria V.
Apr 2012
They provide excellent service. We have been very pleased with them. They are very responsive and professional.
Kelli S.
Mar 2012
They did a really good job. They are easy to get a hold of, very friendly, did a good job, and not terribly expensive. I like that they called me back when I left a message with them.
Laurel A.
Mar 2012
They usually come in the same day I call. They usually fix things; you don’t have to call them back. My experience was good. They provided what I asked. They didn’t leave any mess. They cleaned up after themselves. They are a reliable company. They show up on time and they do a good job.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"Thank you very much for your business. We strive to please and to provide unparalleled service to all who request and trust us with their homes. Thank you for taking the time to leave your review, from all of us at Hornbuckles."
Tom C.
Feb 2012
They do heating, cooling, and plumbing. They are very fare and they do good work.
Response from Hornbuckle Heating & Cooling & Plumbing Inc
"Thank you as well for taking the time to leave your review. It truly is the wonderful clients such as yourself that help us to provide for our families while doing what we truly love. Even if sometimes it can be a bit cold!"
Licensing
State Contractor License Requirements
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FAQ
Hornbuckle Heating & Cooling & Plumbing Inc is currently rated 4.6 overall out of 5.
Hornbuckle Heating & Cooling & Plumbing Inc accepts the following forms of payment: CreditCard
Yes, Hornbuckle Heating & Cooling & Plumbing Inc offers free project estimates.
No, Hornbuckle Heating & Cooling & Plumbing Inc does not offer eco-friendly accreditations.
No, Hornbuckle Heating & Cooling & Plumbing Inc does not offer a senior discount.
Yes, Hornbuckle Heating & Cooling & Plumbing Inc offers emergency services.
No, Hornbuckle Heating & Cooling & Plumbing Inc does not offer warranties.