Grand Oaks Heating & Cooling
About us
By doing what it takes to ensure each customer's complete satisfaction, Grand Oaks Heating & AC is welcome in more homes in St. Louis Metro & Rural than any other contractor. We invite you to give us a call. We offer a military discount of 5%.
Business highlights
Services we offer
Sales and repair of heating, air conditioner equipment, air quality, dryer vent cleaning & indoor air quality consultants., duct work, geo thermal heat pump, hot water heaters, parts supplier, radiant floor heating, sheet metal work
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 17% |
The installer showed up 30 minutes late-the unit was installed. On the work order (76864), the tech noted that the system was tested and working properly. I found out nearly one year later that the UV lamps on the unit were not even plugged in-I plugged them in today. The unit could not have been tested.
I must add that I bought a $8K HVAC system from Grand Oaks on 5/23/12. The unit is oversized, thus on humid days when the outside temp is not high, it will not remove humidity from the house. Also, the AC unit was installed without a locking AC cap set, causing the unit to lose Freon. I paid for the repair by another company rather than to have to try to communicate with Grand Oaks again. In addition, there have been 3 missed service appointments-twice, the clerk called me and rescheduled the appointments. When no one showed up on the day of the appointment, I called Grand Oaks and was told that there was no record of the (rescheduled) appointment(s).
My recommendation is to avoid Grand Oaks-and their employee turnover is very high.
Licensing
State Contractor License Requirements
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