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A & J Drain Service LLC
Gutters & Downspouts Cleaning Service, Sewer Main Clearing, Plumbing for a Remodel or Addition - Install,
About us
We are a family owned sewer and drain cleaning company that has been in the industry for over 17 years. We specialize in cabling, camera and locating, and jetting sewer & drain lines.
Business highlights
19 years of experience
Services we offer
Camera/Locating, Drain Cleaning/Cabling, Line Jetting/Hydro-Flushing, Sewer Cleaning, Sewer Line Service, Video Pipe Inspection
Accepted Payment Methods
- CreditCard
Reviews
4.9350 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 350 reviews
Michael D.
Aug 2022
2 employees arrived on time, snaked down and cleared clog near the toilet trap. Without checking, one of them simply concluded that it was a calcium build up in the trap and that was common with "newer" toilets. He further suggested that these toilets would often not last more than 9 or 10 years and even gave me an estimate on A&J installing a new toilet. He said with this calcium build up that it would probably clog again. 2 days later, the toilet clogged again and I used my snake to clear it. When I retracted the snake it grabbed a spring-like "ball" similar to (or actually) a mixing spring from a "blender bottle". It was stuck near the toilet trap and entangled with my snake. This was clearly the problem and could have been detected by probing (as I did with the snake) or by camera inspection. The toilet now flushes like brand new. For $120, all I expected was determining the cause of my clogs and I didn't get it. Good thing I didn't "fall into the trap" for replacing the whole toilet.
Linda K.
Jun 2021
A plumber recommended A & J Drain Service since it appeared that there was a stoppage in our sewer line. Someone came and said the line was cleared. 2 weeks later when it rained for the first time since the line was cleared, water started coming into the basement. I called and was told it must be a problem with the Sewer District. I called them and they sent someone out; he said the main Sewer lines were clear and the problem was between the street and my house. By this time, it was too late to get anyone, so I had to wait until the next morning to get someone else to clear my line. In the meantime I had a basement full of water.
Response from A & J Drain Service LLC
"We cabled the main line on 5/13 and pulled back wipes and toilet paper. When a customer calls and says water is coming up their drain when it's raining, we always refer them to MSD. Sometimes MSD lines have a hard time draining all the water when it rains hard, so we have them check their lines first. When it is MSDs' line, there isn't anything we can do until they clear their line, and the customer line drains. We were just doing the necessary steps when it comes to rain backups. Thank you."
Steve M.
Mar 2021
Punctual. Kept things clean. Gave good explanation of the problem. Fair price.
Ryan B.
Dec 2020
Excellent service. The Drain Tech even took a few minutes to explain how our system is configured. We will definitely have them back for routine drain maintenance.
Response from A & J Drain Service LLC
"Thank you!"
Missy S.
Jul 2020
Perfectly! Couldn't be more pleased!!! Good people and very fair prices. A+++ The ladies on the phone answer questions well and are very helpful and honest. The technicians are qualified and did a remarkable job clearing a blockage in the main line. The camera video was thoroughly explained as well. The world need more top notch companies like A & J Drain!!
Response from A & J Drain Service LLC
"Thank you!"
Vic O.
Jul 2020
As expected
DANIEL S.
May 2020
Good service, good personnel. No problems, drain problem solved.
Cory T.
May 2020
Setting up the appointment was easy, they called about 15 minutes before they arrived, the work was performed and we were given information about their findings during the cleaning and recommendations for the future.
Lynn O.
Jan 2020
Great! Shawn explained things up front and as he went along in the job. Took care if things quickly and professionally.
John C.
Jan 2020
It went perfectly
Les J.
Jan 2020
Job done in 30 minutes. Arrived early and worked politely and efficiently
Christy B.
Dec 2019
Wow, they don't seem to care about customer service just money. We called them out because our kitchen sink was clogged and the store bought drain stuff wasn't working. He fixed the Sink but as soon as he left we had problems with the toilet, pretty sure they just pushed the clog down farther in the pipes. So we had them come back out to get the clog cleared out and they said our septic tank would need to be pumped soon, but the toilet still wasn't draining well. We had the septic drained and the toilet still wasn't draining very well. Once again the plumbers came out and checked the toilet and said the toilet needs to be replaced. So now our clean out pipe is backing out into the yard and our septic is empty and the lady on the phone says it's not her problem we would need to pay a separate charge to have them come out. This company must just be full of con-artist as service is nothing they care about.
Response from A & J Drain Service LLC
"We cabled the line from the house to the septic, but when the septic tank is full, it will continue to cause problems because the line from the house to the septic can't drain properly. The toilet was probably 20 years old and didn't function properly. There were several issues at this house, that fixing one thing wasn't going to solve all the problems. The second time we came to check out the toilet, there was no charge. We also have a 30 day warranty, which is stated on our invoice. We had emailed and called several times for past due payment, with no response. They called 45 days later (after paying the past due invoice the night before) stating they were backing up. I stated that we can't warranty the line because it was past 30 days and because the septic was full when we were previously there. Also because they had been past due with their payment, we were concerned about doing any further service."
BOB H.
Jun 2019
It was excellent. They came quickly and fixed my problem.
Brianna W.
Jun 2019
Prompt and professional service
Sonny C.
May 2019
Jeremy was awesome, communicative and also helped me to get the coupon that I could not activate in your app. Overall a great experience and I would ask them to come back in the future.
Laura P.
Apr 2019
We had them come out to clean a clogged basement drain. They told us that the line was broken and that we needed to tear up the floor and lay a new one. I asked if they could scope it before making that decision. They said they didn’t have the capability. Then they billed me for unclogging a drain (which was still clogged and all over my basement) and never followed up with a plan. I felt they didn’t really care that they left my family with a bad situation over the weekend! I had another company come out. They immediately scoped and was able to confirm there was no break in the line. They used several different cables and was able to unclogged it quickly.
Response from A & J Drain Service LLC
"We apologize for this. We really wish you would have contacted us back and discussed this. We could've sent the owner over to look at further. We pride ourselves in helping our customers, as you can see by the 331 A's we have received. We are reimbursing your service call of $90. We didn't charge for a cable call, which would have been $110. When we see rocks in the line, it is concerning that something may be wrong with the line. A floor drain cannot have a camera ran through it because of the trap. But a main line we can run a camera through. We have discussed with our technician. Thank you for bringing to our attention."
DOUG T.
Feb 2019
Excellent. Very informative and resolved problem quickly.
Diane D.
Jan 2019
Sean and Chris arrived and augured (is that the right word?) the sewer pipe that was clogged up. They were both professional and friendly, and they did a GREAT job! Sean went the extra bit by explaining to me why the sewer was likely stopped up and what I could do to prevent it in the future. They were quick and thorough and I was so grateful A & J was available to come do the work on such short notice. I highly recommend this family run company, and will definitely put them in my favorites!
Response from A & J Drain Service LLC
"Thank you!"
Carole K.
Dec 2018
Went well, running freely so far....so good.
Masao N.
Oct 2018
Thorough job, done professionally, Quick response on a Sunday.
Joanne M.
Oct 2018
We experienced water and other stuff coming out of a clogged drain in our basement so I contacted A&J Drain Service based on Angie's List recommendations. I called at around 6:45 AM leaving a message and received a call back before 7 AM to set up the appointment. I was originally told they would be there by 11 AM and at 9:40 AM I received a call from Justin with A&J telling me he could come over at that time. He arrived by 10:10 AM and the drain was cleared out front by 10:45. Justin was very professional and quick in performing the service. He spent time after running water down the drain to make sure that it was resolved. The bill was only $110.00 with the Angie's List coupon I have him, which I thought was very reasonable, compared to other prices I read charged with other companies for a similar service (most others were >$200). I would definitely use them again and recommend them to others.
Christine W.
Aug 2018
Shawn arrived on time and was very friendly, helping me understand the problems I was experiencing. He helped me figure out what I needed to do. It was a great experience and I would call him again if needed.
Greg B.
Jul 2018
Awesome, fast and thorough
Steve M.
Jun 2018
The crew called and arranged to come earlier than expected, which was fine by us. When they arrived, they had clean, new equipment, were very professional, and did a good job at both asking questions about our problem and explaining their recommendations and our options. We later hired them to do the follow up work that they had recommended (sewer jet cleaning and camera work). In this case, the owner came out and was very helpful . Before the original work, I shopped around a bit and found their prices were very fair, and maybe slightly lower than most others I contacted. We would definitely recommend and use them again.
Carol Z.
May 2018
It couldn't have gone better. Even though not an emergency, A&J responded within 2 hours. Jeremy was professional, polite, and efficient and quickly cleared our blockage (making my wife very happy!).
Licensing
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FAQ
A & J Drain Service LLC is currently rated 4.9 overall out of 5.
A & J Drain Service LLC accepts the following forms of payment: CreditCard
No, A & J Drain Service LLC does not offer free project estimates.
No, A & J Drain Service LLC does not offer eco-friendly accreditations.
No, A & J Drain Service LLC does not offer a senior discount.
No, A & J Drain Service LLC does not offer emergency services.
No, A & J Drain Service LLC does not offer warranties.