Stephenson Electric Co

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Excellent

He was late and unprepared.

He was very helpful.

On time, very courteous and professional. Explained options and costs. Overall, very satisfying experience; would recommend to others.

Company gave me the request first appointment of the day. Ken was on time, very professional, and did a good job.

Ken called before he came and arrived promptly. Service was done well. He was friendly and polite.

I WAS EXTREMELY PLEASED WITH THE QUALITY OF SERVICE PROVIDED BY THIS COMPANY. THEY WERE PROMPT, COURTEOUS, AND VERY KNOWLEDGEABLE, WILLING TO PROVIDE COST-EFFECTIVE SUGGESTIONS ON IMPROVEMENT. A FRIEND RECOMMENDED THIS COMPANY, AS WELL AS "ANGIE'S LIST". I STRONGLY RECOMMEND THIS COMPANY, AS THEY ARE VERY REASONABLE, AND HONEST.

THE ESTIMATE WAS HIGH AND I FELT THAT THEY REALLY DID NOT WANT THE JOB.

WHEN SCHEDULING THIS SERVICE, THE REPRESENTATIVE OF THE COMPANY ASKED IF I COULD DO A 7 AM APPOINTMENT, I DID NOT REQUEST THIS TIME. I SAID THAT WOULD BE FINE. AT 7:30 AM ON THE DATE OF THE SERVICE WHEN THE ELECTRICIAN STILL WASN'T HERE AND I HAD NOT RECEIVED EVEN A PHONE CALL TO SAY HE WAS GOING TO BE LATE, I CALLED THE COMPANY AND WAS TOLD HE HAD JUST LEFT THE HEADQUARTERS. AT 8AM I CALLED AGAIN AND WAS TOLD HE WAS DELAYED DUE TO TRAFFIC. AT THIS POINT, I SAID WHEN A PERSON IS AN HOUR LATE, TRAFFIC WAS JUST NOT GOING TO CUT IT AS AN EXCUSE. THE DISPATCH LADY SAID, ''WELL WHAT DO YOU WANT ME TO DO?'' NO OFFER OF APOLOGY, NO OFFER TO RESCHEDULE, NO DISCOUNT ON THE SERVICE. I SAID, ''JUST CANCEL THE SERVICE.''

OVERALL, HE WAS VERY HELPFUL. WE HAD GREAT DIFFICULTY FINDING A SPOT TO TAP INTO THE ELECTRIC AND SET UP THE SWITCH BOX, WHICH RESULTED IN FOUR HOLES IN THE WALLS (FAILED ATTEMPTS) AT FINDING A WORKABLE SPOT. I KEPT THINKING THAT THERE HAD TO BE A BETTER WAY TO FIND A SPOT, A STUDFINDER OR SOME OTHER WAY THAN POKING A HOLE IN THE WALL AND STICKING A WIRE UP TO SEE IF YOU COULD CONNECT TO THE ATTIC. OTHER THAN THAT, WE WERE VERY HAPPY WITH THE WORK.

AESTHETIC SENSE--- GRADE F!!!! THOUGH THE CIRCUIT BREAKER BOX PASSED CITY INSPECTION, I AM UNHAPPY WITH THE WORK FROM AN AESTHETIC VIEWPOINT. THE ELECTRICIANS REMOVED WIRES FROM A STRAIGHT (PIPE LIKE) CONDUIT AND PUT THEM IN FLEXIBLE (CORRUGATED) CONDUIT, WHICH IS UNSIGHTLY AND WILL COLLECT DUST AND BE HARDER TO CLEAN. BECAUSE OF THE WAY IT WAS DONE, THE EYESORE CAN'T BE ENCLOSED AND MADE "INVISIBLE". I BELIEVE I SHOULD HAVE BEEN INFORMED OF THEIR INTENTION TO USE THIS TYPE OF CONDUIT BEFORE THEY BEGAN THEIR WORK, HAD I BEEN SO INFORMED, I WOULD NEVER HAVE APPROVED THE JOB. THEY ALSO PARTIALLY DRILLED THROUGH A WALL AND DRILLED A HOLE IN THE FLOOR. THE WALL CAN BE SPACKLED AND THEY TOOK OFF $40 FROM THE BILL FOR THE FLOOR TILE ($5 FOR THE TILE AND $35 FOR FASHION FLOOR TO REMOVE AND REPLACE THE TILE).

SCOTT SHELTON, THE ESTIMATOR, CAME WITHIN AN HOUR OF OUR CALL, MADE A COMPLETE ESTIMATE OF THE WORK THAT WAS NEEDED TO SATISFY 2005 COUNTY ELECTRICAL CODE. HE WAS VERY EFFICIENT AND COURTEOUS. THE CONTACT AT THE OFFICE ACCOMMODATED OUR VERY TIGHT SCHEDULE FOR COMPLETION BY RESCHEDULING WORKERS TO MAKE THIS POSSIBLE. THE ELECTRICIAN, KEN DAVID, WORKED VERY EFFICIENTLY AND WAS KNOWLEDGEABLE CONCERNING HIS TASK. HE ARRIVED FIFTEEN MINUTES EARLY, AND WAS ABLE TO ACCURATELY ESTIMATE THE AMOUNT OF TIME THE JOB WOULD TAKE HIM. HIS WORK PASSED INSPECTION WITH ACCOMMODATION FROM THE INSPECTOR FROM THE COUNTY THAT EVERYTHING ABOUT THE JOB WAS DONE CORRECTLY.

KEN WAS ON TIME, PLEASANT, AND DID A GOOD JOB. HE DIDN'T EVEN COMPLAIN WHEN I CHANGED MY MIND ABOUT THE PLACEMENT OF ONE OF THE OUTLETS.

INITIALLY I WAS CONCERNED BECAUSE THE EMPLOYEES WHO SHOWED UP DID NOT SEEM TO HAVE AN UNDERSTANDING OF THE WORK THAT WAS TO BE DONE (WE HAD A WORK ORDER CREATED AT THE TIME OF THE ESTIMATE BUT IT DIDN'T SEEM THAT THEY HAD READ THIS WORK ORDER). THE 2 EMPLOYEES WERE PUNCTUAL AND THE OFFICE STAFF WORKED WITH ME TO FIND GOOD TIMES TO SCHEDULE THE WORK. ONCE THE WORK ORDER WAS CLARIFIED THE WORK PROCEEDED FINE. THE NEXT DAY, WHEN THEY RETURNED TO FINISH THE JOB, IT SEEMED THEY WERE MORE INFORMED AND HAD READ THE WORK ORDER AND THEY WERE VERY PROFESSIONAL AND PREPARED TO DO THE WORK. FOR THE MINOR ELECTRICAL ISSUES, THE EMPLOYEE WHO DID THIS WAS EFFICIENT AND HE WAS ABLE TO CORRECT SOME FAIRLY COMPLICATED WIRING PROBLEMS THAT THE PREVIOUS OWNER HAD CREATED. PRICE WAS CONSISTENT WITH OTHER ESTIMATES.

THEY HAD TO COME BACK OUT AFTER THE INITIAL VISIT BECAUSE THERE WAS NO POWER IN THE GARAGE. I AM NOW SATISFIED WITH THE WORK THEY COMPLETED.

TIM SHOWED UP IN LESS THAN AN HOUR AFTER CALLING. HE WAS VERY KNOWLEDGEABLE. HE FOUND THE PROBLEM RIGHT AWAY. BUT THE PROPERTY MANAGER WANTED ANOTHER COMPANY TO FIX IT.

BRIAN WAS PROFESSIONAL, COURTEOUS, COMPLETED JOB IN TIME ESTIMATED AND AT ESTIMATED COST.

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THEY WERE ON TIME, DID THE WORK THE WAY THEY SAID THEY WOULD, AND CLEANED UP AFTERWARDS. THE ONLY PROBLEM I HAD WAS IN THE COMPANY SCHEDULING THE INSPECTION BY ST. LOUIS COUNTY. I TOOK A DAY OFF WORK TO WAIT FOR THE INSPECTOR AND STEPHENSON SCREWED UP ON MAKING THE APPOINTMENT FOR THE INSPECTOR. ST. LOUIS COUNTY HAD NO RECORD THAT STEPHENSON HAD SCHEDULED THE APPOINTMENT. THUS, I HAD TO TAKE ANOTHER DAY OFF TO WAIT FOR THE INSPECTOR. THE COMPANY DID APOLOGIZE AND GENUINELY SEEMED TO BE SORRY FOR MESSING IT UP. ONCE MARY AGREED TO BE RESPONSIBLE FOR MAKING THE APPOINTMENT WITH THE ST. LOUIS COUNTY INSPECTOR EVERYTHING SEEMED TO BE TAKEN CARE OF JUST FINE. SHE GAVE ME AN ESTIMATE OF THE TIME HE WOULD APPEAR AND HE DID.

THEY PROVIDED EXCELLENT SERVICE, VERY FRIENDLY, VERY PROFESSIONAL AND COURTEOUS.

THEY WERE VERY GOOD.

THEY ARE VERY GOOD AND VERY QUALIFIED.

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