Founded 1998 • With Angi since April 2006
Service Provider Response
Hi [Member Name Removed] - from your note it appears there was a miscommunication, and I do apologize for that. We wish you the best of success on your project, there are a number of good stone fabricators in the [Member Information Removed]. Louis area. If you want to send me any more detail, I'm happy to have your project reviewed to determine where we could have done better - my email is don_lewis@hallmarkstone.com. Thank you.Service Provider Response
Thanks - we will make sure that Pete, Herman, and Jenn see your feedback. Glad to help with your project - enjoy those beautiful countertops!Service Provider Response
We have passed along your feedback to Collin and Justin - thanks for sharing!Service Provider Response
Thanks for letting us help with your project, and thank you for the feedback - it is appreciated!Service Provider Response
Thank you for your kind words. We were glad to help you with your project, and hope that you enjoy your countertops for many years to come!Service Provider Response
Mr. [Member Name Removed], My name is Don Lewis and I'm the sales manager at Hallmark Stone. I am sorry to hear that there are a couple of things that you are not happy with, we would like to help. Your kitchen tops were installed on October 10, 2013, and we show that we made 2 followup visits to fill a chip in the side splash and adjust a top where the overhang wasn't completely consistent. Those followups were on Oct. 11 and Oct. 18 of 2013. Our system shows that you called yesterday to report an issue with the seam and back splash. We are happy to schedule an appointment to have a look at both and see what adjustments could be made. Lisa will be in touch to schedule a time. If I am looking at the information correctly, we quoted a vanity top for your contractor in July of this year. The revised quote done recently was in a color that we currently do not have a remnant large enough to complete the job, and so the revised price accounted for a full slab in the pricing. It appears that we have more than one remnant in that color, but the challenge is that piecing together a job from more than one remnant can create color match issues. There may be another fabricator that does have the color you are looking for in a remnant, and that quite possibly could result in a lower price. I am sorry that you felt the need to post this review on Angie's List. We work extremely hard to take care of all customers, and are more than willing to address your concerns with your kitchen top, and answer any questions from your contractor regarding pricing for your vanity top. You can reach me on my cell at {Phone Number Removed]. We will be contacting you to set a time to have a look at your kitchen countertop. Thanks Don LewisService Provider Response
Thank you for your kind words!Service Provider Response
Thank you for your feedback. Thank you for having us help with your kitchen remodel - it looks great!We have over 50 employees and many that have been with us for many years and some second generation. We do offer 100% finance options that will help you get your improvement started today and we have different promotions that run during the year.
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