Courtneys Heating Cooling

On time, polite, performed basic maintenance procedure

I have been using them for quite a while. Price is about average. I have used them in the past and will use them again in the future.

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They replaced a part on our older furnace.

They had to repair a part in our furnace. They get an A grading overall.  Their pricing seemed okay.  It only took them a couple hours or so to complete the repair and they left the area clean.

Well worth the price. As far as I know, nothing has went wrong. You better believe it, yes. Based on the time they spent, they clean the filters. They go above and beyond. I would expect on an normal inspection, and cleaning. I would say basically they maintain your heating and cooling units, so you don't have a big problem later on. I would give them top A, for what they do. They make repairs if anything is wrong. There was one, and its usually the same people. They become a client to a particular technician, for the summer and fall. Three hours.

My Sister-in-Law had just used them herself for a new gas furnace and recommended them to us. We were very pleased with both the Engineer who came to check out our current setup, offering great suggestions for us (our house is hear 100 years old) and also with the technicians who installed our units. All was done promptly, on target, price was very fair (I shopped around) and overall we are perfectly happy customers.

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They are very courteous and quick to our calls. They are always on time. We use them periodically for all of our heating and cooling services. We would recommend them.

I've been using them for 6-8 years.  They're very dependable and have a very reasonable price.  I have them all the time.

The experience with them was good.

I have an yearly contract with them. I think the overall contract is less than $200 a year and then the service is like $68 when they come out. Plus, if I need any extra parts or anything like that then that's extra. I have a boiler and my pilot light kept going out. I had three companies out and these three companies could not figure out why that was happening. This particular company figured it out. Ever since they've been working on my furnace and air conditioning I haven't had any problems at all.

They are coming out again tomorrow. I have only used them for checkups and they seem to be pretty thorough. I do not remember right offhand how much they charged me for the last service that they provided and I am not really sure what the rates of the other companies are normally. They come out during the seasons and my husband found them in the yellow pages, I guess. The representatives that came out the last time were pretty thorough. I had a little trouble getting them scheduled for the summer checkup but I guess that that was because everybody was trying to get in.

We have an ongoing savings plan with Courtney in which they come every winter and summer to perform a service check up on our furnace and air conditioner. We prepaid for the plan and then pay a reduced cost for the service calls. By participating in this plan, we feel that we are extending the life of our equipment and minimizing the chance of inconvenient breakdowns. They are always pleasant and professional. They are coming soon for our summer A/C check up.

From the very first time I talked with Holly on the phone to set up the first quote until signing the contract Courtneys has been very professional. Paul, their estimator and engineer came out and gave me a quote. He called on his way over and apologized over and over again for being about 15 minutes late. Which I told him not to worry at all about it because I was actually ten minutes late getting home myself. We sat down and talked about all my needs and wants with a new system. While talking with him you could tell he had great knowledge and enthusiasm in what he did. He then looked at our old system and took measurements. Then we discussed my options with a new system and what he would recommend. He then did a walk around the outside of the entire home and took more measurements and noted the way the sun hit the home. The next day he had one of his colleagues, Mellissa email me over the quote. I had a couple of questions about the quote and the models he was recommending so I emailed my questions to Mellissa. She emailed me back very promptly, with answers to my questions. Mellissa and I had emailed back and forth several times until I had tweaked everything in the contract the way I wanted it to be installed. She was such a pleasure to work with, and made it easier on me with my hectic work and sleep schedule. Next came accepting and signing the contract. I told Paul that my A/C had run out of freon and he said no problem he would send over someone to top me off until they get my new unit installed. Free of charge at that!!! He then made it easy for me as far as signing and emailing the contract back into Mellissa. I then called later today and talked with a very friendly voice, Holly. She found my signed contract and put me through to Tiffany. Tiffany went over the contract with me and took my credit card over the phone. She then scheduled a time for them to come over to top off the A/C. And most importantly, scheduled the install of the new sytstem for 6/13/2014.
Thank you so much Holly, and Tiffany. And very special thanks to Melissa and Paul. I cannot wait for our new system!
I had 6 bids. Not one company beat them in price. No one even came close to their 5 year parts and labor warranty. Nor their 12 year parts warranty. Do yourself a favor and call them and get an estimate. You won't be sorry.

Excellent service and very reasonable. Have also you them for repair and replacement of AC unit.

Courtney's came to my home and measured the house for the appropriate new AC and furnace. They provided alternatives on what systems could be installed. I chose a 95% efficient AC and 80% efficient furnance. On the install date, the installers arrived, quickly removed the old AC and furnace, installed the new Lenox system, tested the system, and then cleaned up. I have always Courtney's to be very fair and the workmanship was excellent. A month after the install, Courtney's arrived, checked the system, and measured the efficiency. The new Lenox system is working great! Courteny's did a fantastic job! I would high recommend them.

I am very unsatisfied with the quality of the product I purchased and the time it took Courtneys to resolve the issue. I have had about 10 visits from Courtneys technicians to repair my unit. I get errors on the thermostat and occasionally the air shuts off completely and must be reset in the basement. After about the 10th visit, Lennox finally did replace the unit completely. I am not sure if the problem will re-appear, it usually takes approximate 7 days for the issue to show up. In the past they had replaced the evaporator coil, some type of motor. The first three visits of the problem, Courtneys just reset the unit and said they adjusted the charge and that nothing was wrong. I feel that this unit may be new to them and they don't fully understand it.
The main problem I have with Courtneys and its ownership is this: In the contract it states that you can return the unit at anytime within a year for a full/complete refund. After about the 8th visit, I did try to do this, I was told it would take 45 days to get a refund. It's hot out and I need to keep my family and child cool, so of course, I would need the funds right away to get a new unit installed, I ended up being forced to stay with this system due to the lack of care by Phil Courtney. Phil Courtney's excuse for this was and quot;I have to wait for Lennox to refund me, before I can refund you.and quot; Pretty odd excuse in my opinion, so when signing a contract with courtneys, you may want to get refund terms set up front.
I asked for a partial refund due to the constant inconvenience, and they refused to do this as well, stating that they had to pay for a technician to come to my home and fix it. Honestly, that's not my problem.
Side note: Paul, the sales engineer was great, and Tiffany the dispatcher was easy to work with.

I posted this review and decided to edit it. It is now Feb 2014, My heat pump has not functioned all winter, even in mild temps, I am always in emergency heat. I tried to invoke the no lemon guarantee on my proposal: and quot;NO LEMON GUARANTEE: If for any reason you are dissatisfied with the equipment we installed. (from the date of install up to one year) we will remove equipment and give you your money back in full). They now refuse to come and remove the equipment.

Stay away from this company, they are crooked and do not honor guarantees that are cleared listed on the proposal.

This company was one of two recommended by my condo association. I was initially quite pleased with them, mostly due to Paul their engineer who was professional and courteous. However, after I had purchased my AC with them in 2008 and started doing my yearly checkup with them, I became less and less impress by them, mostly due to one of their office staff (Holly) and some of their technicians.
In previous years, I had technicians show up and I was uncomfortable with them. Even though they wear uniforms with their name on it, I'm a woman and before I want to let someone in my home, I expect them to introduce themselves. It's not too much to ask for and quot;hi, I'm Bill from Courtney's Heating and Cooling and I'm here for your AC tune upand quot; (for example). St. Louis is not a big city, but this day and age, I don't know you and anyone can grab some tools and pretend to be a worker.
This year, I called for my tune up and I was given a appointment two weeks later. Not only that, my appointment time was between 8-12. I am a nurse and I worked last night, so I ended up skipping sleep to wait for them. They typically gives you a call before sending the technician over (not for the customer's benefit, but to make sure you are home so that the technician won't have to come out there and have no one at the house). I have choppy cell phone reception, so when they called, it went right to
the voicemail. Unfortunately when I called them back, I talked to Holly. Instead of telling me that they will go ahead and send the
technician my way when they are available, she was argumentative and rude. She basically told me that it was my fault that I didn't pick up my phone so they had sent the technician elsewhere without offering me anything. When I asked to speak to the manager, she pretended like she didn't hear my request and continues to cut me off to tell me that's how that's their protocol and how they do business. It got to the point where I basically had to say and quot;I've waited 3 hours, please just make sure
the technician can get to my place and I don't really want to talk to her any more. I called back a few minutes later (luckily I got someone else) and asked to speak to their owner, but was told that he is not available. It wasn't until I called back a third time (and got a different person) before someone actually listened to the customer's complaint and apologized for Holly and assured me that they will be sending a technician my way as soon as possible.
Maybe I have high standards, but one shouldn't have to settle for crappy services.

When they came out to service our A/C units for regular maintenance, they discovered a problem and fixed it on the spot so that we could turn our systems on safely when the weather got warmer. I really like Courtney's because they seem to work well with older systems and are conservative about fixing things instead of replacing them.

They were great. They were reasonably priced. They were friendly throughout the entire service. They were prompt to the appointment and they got it done efficiently. I would recommend them to anyone.