Tom's Heating & Cooling

On March 16 2017 I hired Tom's Heating and Cooling to repair my furnace. The blower wouldn't quit so I knew something was wrong. The technician arrived on time and performed the work at what I thought was a fair price. That time it was $325. Upon completion of the repair which consisted of replacing the controller, he informed me that my blower was also getting bad. I told him that if it failed I would contact him. Less than a year later on Feb 10, 2018 I woke up to find that my blower would not come on. Once again the technician arrived on time and performed the repairs. This time he said that my blower had gone out and had burned out a relay on the controller that was less than 1 year old. At no point during the original repair was I advised that a blower failure could cause the new controller to go bad. This time I was charged $864 for both a blower and controller and the service call. The original controller was $236 and this time it was $379. The blower motor was an astronomical $406. I believe that I was charged an excessive amount and seeing as the old parts were not left behind like the original repair, I can only assume that Tom's traded in the less than 1 year old controller as a warrantee repair and got paid in essence twice.

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