SKIP'S HAULING
About us
Family owned and operated, we have proudly served the St. Louis area for over 25 years. We pride ourselves in standing behind our work. We Haul It All-no job too big or too small. Commercial and Residential Hauling including Demolition and Excavation. Roll off Containers and Dumpsters available.
Business highlights
Services we offer
ATTIC, DEMOLITION AND DEBRIS HAULING, EXCAVATION, GARAGE OR WHOLE HOUSE CLEAN OUTS., JUNK HAULING, RECYCLING SERVICES. BASEMENT
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 3% |
I used Skip last year also to haul away cabinetry and construction items from the basement of my home.
If you want the work done quickly and at a reasonable price, Skip's is the company to use. The work they performed was difficult because the items were very heavy. Excellent.
"Thank you so much for taking the time to post a review. Thank you so much for taking the time to post a review we enjoyed working for you and hope to see you again sometime !"
"Thank you so much for taking the time to post a review. Thank you so much for taking the time to post a review we enjoyed working for you and hope to see you again sometime !"
"Thank you so much for taking the time to post a review. Thank you so much for taking the time to post a review we enjoyed working for you and hope to see you again sometime !"
"Thank you so much for taking the time to post a review. Thank you so much for taking the time to post a review we enjoyed working for you and hope to see you again sometime !"
"Thank you so much for taking the time to post a review. Thank you so much for taking the time to post a review we enjoyed working for you and hope to see you again sometime !"
"It was a pleasure working for you. Thank you for taking the time to post a review for our company. Skip O'Toole Skip's Hauling 314-644-1948"
"It was a pleasure working for you. Thank you for taking the time to post a review for our company. We really appreciate it and are very glad you were satisfied with our service. Skip O'Toole Skip's Hauling 314-644-1948"
"It was a pleasure working for you. Thank you for taking the time to post a review for our company. We really appreciate it and are very glad you were satisfied with our service. Skip O'Toole Skip's Hauling 314-644-1948"
"Thank You for taking the time to leave a detailed review for our business. We are so glad we could help with your move and are really happy you were satisfied with our services."
"Thank you for taking the time to leave this review! It was a pleasure working for you and please call us again sometime!"
Placed phone call/order with Mrs. O'Toole the week prior to service date. Gave her my two requests: (1) phone call prior to arrival and (2) that something should be placed down on hardwood floor to protect from damage. The upright piano was over 60 years old and weighed approximately 1,000 lbs. Mrs. O'Toole responded that she would put my requests on the paperwork and scheduled an appointment between 9:00AM and 11:00AM for Monday, Jan. 19, 2015.
Monday morning, Mr. Skip O'Toole and his two young men arrived. Mr. O'Toole carried, what appeared to be, an invoice and one of the young men carried a four wheel wooden dolly. At the door, he introduced himself and began telling me he had a bad morning so far. He grumbled something about one of his trucks not starting. I asked if I should sign the invoice first but he said, "No" and I showed him the piano just off the entryway approximately 6 feet from the front door. He asked for some trash liners to cover their feet so as to not dirty up my floors. My wife responded with Walmart brand plastic bags. They placed the bags over their boots. As one of the young men held their four wheel wooden dolly, I was surprised at its appearance and was questioning myself about its quality and integrity. I have seen professional four wheel dollies and that looked "homemade" to which I asked, "Is that a homemade dolly?". "Yeah", replied Mr. O'Toole.
I was thinking we would have a discussion as to the plan of action but, that, to my demise, was not the case. Mr. O'Toole asked me to step aside as they raised one side of the piano just enough to slip the four wheel dolly under the center of the piano. My first worry was that one of the young men might fall backwards into my glass China Cabinet a few inches away. I then watched every action as I feared they would damage my walls. They moved the piano from the carpeted room just onto the wooden floor. Mr. O'Toole did ask one of the young men to see if was cutting into the wooden floor. The young man replied, "no". They wrestled the piano another foot or two and stopped. I recall that Mr. O'Toole, about this time, lowered himself to adjust or "free up" one of the dolly wheels and commented it was "frozen." He stood upright, and continued barking out orders to the young men as they struggled against the weight of the piano around the corner to allow the front door to be opened.
With the front door opened, Mr. O'Toole commenced to pushing and holding the piano on the four wheel dolly keeping it as straight as possible while the two young men were struggling with the front end. When they came to the raised threshold, it was obvious that the dolly wasn't going to roll up and over so between the three of them, they settled on letting the piano abruptly slide and fall forward on its end onto my porch a fall of about 8".
I asked if I should move my car, to which one of the young men said it would be best. I grabbed my keys and went outside to move my car. I carefully watched them lift one end of the piano onto two prongs protruding from the back of the truck. All my attention was given to one of the young men standing precariously in front of a strap they were tightening with a metal hook on the end. I asked him what would happen should that strap break or if the metal hook would come disengaged? He replied that it would fly over his head with all the force placed on that strap. I shook my head in disbelief as I witnessed there was no concern for the young man's safety. I solicited Mr. O'Toole about another hauling job at my parent's recently sold home. He gave me an estimate, said to schedule an appointment with his office, and he went back into the house to receive my wife's check. He then came rushing out of the house and like a proverbial flash he was gone. I watched them as they drove out of sight wondering if that one strap would hold that piano on the highway all the way to the dump.
My wife and I were so relieved to have that piano gone. We were also relieved to have the haulers gone. I was tired from standing from all the excitement, that I joined my wife in the den not paying any attention to the floor. I noticed our entry way rug was shoved to the side and I figured they had to move it out of the way of the dolly wheels. While sitting in the comfort of our den, I asked my wife what she made the check out for. I asked if she got a receipt and she replied, "No". I thought that was strange but decided that I would contact them later asking for a receipt. It was about an hour later that I got up enough energy to address the entryway rug when I noticed the wheel tracks engraved into my wood floor. Needless to say I was upset and my wife said to wait until she could mop it and see if it was only surface damage. I knew better but let her have her way.
That afternoon I scheduled another appointment for Skip's Hauling to come to my parent's house for a general hauling of junk from their basement. I spoke with Mrs. O'Toole but purposely did not reveal my grievance against her family business. I was in need of their services once more at another job site, my parent's recently sold house. The prospective buyers of this house already had their "walk thru" and demanded that the junk in the basement be removed by 48 hours, their closing date. In other words, I didn't want the buyers to find any fault with our agreement that would jeopardize the sale of my parents house. I had little time to shop for another junk hauler. My wife and I also reasoned that we would see Skip O'Toole on site at my parent's house and we could discuss the damaged floor at that time. We also knew that Skip's Hauling was reputable, according to Angie's list.
At my parent's house, two days later, Skip's hauling arrived but Mr. O'Toole was not there. One of the young men and a young woman were there to remove and haul the stuff. Towards the end of the job, the young man said he had to call Skip and raise the cost of the job. I replied that was not what we agreed to but realized I had no choice as they already had their truck loaded. I told the young man I needed to speak with Skip on his cell phone. The young man obliged and I told Skip O'Toole that he had damaged my floor. His tone turned ugly and with anger he asked my why I didn't inform him immediately? I took offense at his accusatory tone but I calmly replied that my wife and I expected to see him face to face that day and had planned discuss it with him. At this time, the young man, needed my approval of his work and asked me to escort him to the basement. I handed the phone to my wife. When I came back up from the basement and went to the car where my wife was sitting, she handed me the phone. She was almost in tears as she cried out that Mr. O'Toole said he did not believe us and accused us of wanting a brand new floor at his expense. I invited Mr. O'Toole to come by that very evening and see for himself the damage he caused. He insisted that he had one of his workers lay on the floor to make sure the wheels were not damaging the floor. I realized then that I was dealing with a "hot head". I discussed with Skip that perhaps only some of the wood slats would need to be replaced and he replied that he wasn't sure how to fix the problem. I said I would call him after I get some professional advice and bids for the cost of the wood. I handed the phone back to the young man named, Bo. My wife showed pictures of the da
"When we removed the piano from [Memebr Name]'s home, we used extreme caution and were very careful not to damage his floor. As [Member Name] stated, we had one of our employees on his hands and knees watching the floor the whole time. There was no damage done to the floor, and upon mutual agreement that the job was completed to the Brakes' satisfaction, we were paid for the job. There was never any mention of damage to the floor. It was not until [Member Name] hired us to do the second job (and the actual price of the work was $15 more than the price quoted over the phone) he became upset and began mentioning "damage to his floor." Let me stress: it was not until the second job that [Member Name] began to mention any damage done in the first job. Let me repeat, no mention of any damage to his floor was ever made until he became unhappy with the price of the second job. (When we give an estimate over the phone for a job we always stress that it is an estimate and inform the customer that the the actual price may vary). When [Member Name] told us about the damage to his floor, we suggested that he send us photos, get several estimates, and that we would be happy to fix the damage. He never sent any photos and he never sent us any estimates. This dispute is the first we've heard of any request for resolution. He did not give us a chance to rectify the matter before posting this unfavorable review. We also feel that his desired resolution of "the complete sanding and refinishing of his entire hardwood floor" is unreasonable."
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