Firebird Concrete & Pools, Inc.

Dustin did a good job; and will come back to do touch ups!

The workers showed up on time. The quality of their work was outstanding. They cleaned up after themselves. I would not hesitate to hire them for any other project they can do.

Very professional and honest will look forward to hiring again if needed!

I had a new concrete floor poured in my basement (was dirt) and had a trap door and stairs built to the inside of my house. I was absolutely AMAZED at the quality of work! I am so pleased with the work I received that I plan to have a concrete driveway, carport, walk-way and back yard patio poured. And I don't want anyone else doing this work but Firebird! Dustin & Kelly you're the best!

Great experience with professional people!

Great guys.

These folks are professional, courteous and on top of their game. I am a professional contractor and I know good work when I see it. They said what they could do and they did it. No ''half-steps'', organized, and got the job done when they said they would. I have more concrete jobs coming up and Dustin and Kelly are now my Go-To Crew. Awesome results, and cannot recommend them enough. G.Scott Lenon owner Southwind Unlimited

Very happy with quality of project! Great to work with! If you need concrete work done these are your best bet!

This was my first time hiring a company for a job I knew nothing about. Dustin and his group were very friendly. I was told that by others that their pricing was good.. The job was laying a new concrete floor over an existing condo screen porch floor. They did a great job with the floor. My only complaint, and I did not get to mention this to them, I was too busy looking at the floor, was the mess left behind on the baseboards and screens from the concrete splashing.

Excellent crew. Showed up on time. Very easy to work with. Excellent value for the job done.

We hired this company to do 3 small projects, a patio, small walk and to do flatwork on a block wall. They lack professionalism, and have the inability to complete these simple jobs in a timely manner.When I had met with the owner he told me they would be there on a specific date and time, on that day he called us 3 hours past the scheduled time to say they would not be making to that day. He stopped by to reschedule, and tried to push the project back more, and then said they would be there at 7:30 in the morning. They never showed up on time sometimes as late as 7:30 in the evening! Communication between the owner and his crew was not very good either, because we were always told different stories of why they had not come at an arranged time. It turns out our small projects were being brushed aside for a larger project at the lake. This whole project was promised to be done before the 4th of July, unfortunately it was a week past and I did not have them complete the job. 3 weeks for 3 small jobs. and I had to tell the owner to complete the job or I would be calling the State Attorney General. Their work was mediocre. The pad they poured for the patio was too high, the wall was only partway done and has 3 different colors of cement all over it from the block wall flatwork, and they even broke a corner of the side walk. Since the pad was too high we needed them to bring in top soil to even it out, when they did they had it dumped onto our street. A residential street where that is not allowed, after hauling to all out the proper area they promised to comeback the following day to clean up the residual dirt left over. Well they came and made sure our driveway was power washed, but then the rest of our black was a huge muddy mess. This company is very unprofessional, and unorganized. Unless you have a "big project" you will not get the service you deserve, or that you paid for.

This is an update to a previous positive review. What went well initially did not continue that way; things are FAR from positive now. They never finished my pool, took money from me for a water feature they never delivered, and left me holding the bag on numerous things. Here are the low points: - They abandoned the job in November, claiming they would return a pre-payment and repair a broken water line that flooded my yard. They have done neither, and I paid $3500 to fix the line; - They took $1600 for a waterfall feature, but never installed it or refunded the money; - Improperly winterized pool, causing heat pump piping, the chem system, and an in-line heater to freeze and crack. I am out a thousand dollars on those, and likely much more as the heat pump must be disassembled to reach the failed pipe section ; - The epoxy paint in part of the pool is peeling up, after less than a year; - The large pump for the infinity edge will not prime; - There are numerous small leaks in the piping; - They never caulked the exterior seems of the garage I paid them to build; - They left a pool entrance handrail in an ugly and unfinished condition; - They left piping uncapped on the ground during construction, and I wound up spending hours and hours sweeping up gravel, underwater, as the pumps gradually cleared it out. The dirt took more than a week to filter out of the water; - They would not show up for days, and sometimes weeks, without texting or calling (and not responding to such). Is Dustin coming today, snicker snicker, was a standard joke at my house every day. When here, they/he more often than not did not spend a full or even half day on site. It is no wonder that the three projects took more than a year and a half to complete; - They left me no manuals, no equipment vendor contacts, and worst of all, no piping diagrams or schematics of ANYTHING, despite promises of a nice binder with photos and operating information when the project was done; - They kept a gate and garage key, claiming they had mailed them back. They did not; As touched on above, I have spent the two last month fixing equipment and replacing failed items. I have taken photos of all of it, mainly for legal reasons. Much of this, in my estimation, is an attempt to recoup money lost to Dustin's father, acting as a third party labor and equipment supplier, in a tiff over billing. I refused to pay for a family squabble, but Firebird has made specific note of this in responding to my complaints to the BBB and the attorney general. They were also quite offended when, in November, after weeks of no progress on remaining items, I reminded them that my wife and I essentially jump-started Firebird with the pool, garage, and a fence project, and that we appeared to be has-beens to them now. Be very careful with these people; they have limited resources, and will ask for payment in advance or on very small increments of work. They are quite competent on straight concrete work, but I would not engage them on a sophisticated project if you can not finish it easily with another company. They might leave you like they did me, holding the bag and out a lot of money.

Great price. Friendly crew. They even did a a couple of extra items to help us without charge.

I had a small job, removing and replacing the sidewalk outside our home. Other contractors were reluctant to help, but Dustin and Kelley, came to give an estimate that day and the job was completed 3 days later. I have never met such charming and efficient workers.

yes they did a great job.

Great couple to work with.

Dustin and his wife were such nice people. He called me immediately after I put in the request and gave me a quote. We set the date for him to come look a the site. He was great with communicating with me every step of the way. Even double checked that I was happy with the size of the patio and whether a end needed to be softened. I had to call him back when he was still down the street because the dog had already (accidentally) gotten on it and he came right back and fixed it! Life saver! I highly recommend Firebird!

Very personable and knowledgeable

He does a good job. He always listens and tries to help out. He will make suggestions to help save money. He is focused on the customer's best interest.

Does a great job and is very respectful. He is a good guy to work with