Wildwood Roofing & Construction, LLC.

I had Wildwood Roofing handle a roof and gutter install at my business location, and while they did a great job on the actual project, their customer care was severely lacking. I communicated with them upfront, making it clear that we would be open during the installation and was assured they would be mindful of our guests by not throwing roofing and gutter materials near the front entrance. Unfortunately, that wasnâ  t communicated to the crew. I tried speaking with the workers on-site, but there was a language barrier. Despite multiple calls to address the issue and being assured the situation would be resolved, nothing changed. The materials continued to be thrown in walkways, creating a hazard for our guests. To make matters worse, when I called customer service and management, I received no call-backs. After my seventh call, I was told, â  Well, itâ  s over now, and your roof looks good, so whatâ  s the issue?â  If youâ  re just looking for a nice roof and gutters, Wildwood Roofing can deliver. But if you expect them to respect your property and care about customer concerns, I would look elsewhere. I was disappointed by the lack of care and follow-through after being reassured multiple times that they would be mindful. Update Unfortunately, the roofing company that was hired for our project caused significant damage to the siding while removing materials, leaving multiple holes. Despite reaching out multiple times, they have refused to return our calls or come back to repair the damage. Their explanation was that the siding is old, but we believe that should have been accounted for in their initial bid. Attached are photos showing the large holes they created. This has caused additional stress and frustration, as it seems they are unwilling to take responsibility for the damage they caused. We will continue to pursue a resolution.

Absolutely horrible customer service, attention to detail, follow-up and blatant disregard for damage caused by their roofing crew. In late January of this year my new roof was installed. I notified one of the migrant workers that they caused damage to a section of brick on my roof and asked him to report it to his supervisor. In mid-February and after not receiving any contact from my salesperson or any representative of the company, I phoned the salesman. He said he would contact the company warranty department and have a service ticket created for the repair. Two weeks later and now over a month into the request for repair, I again contacted the salesman. He stated that he had created the ticket, and the matter was now out of his hands. He added that I needed to contact the company directly. I phoned the contact number and spoke with Sally. She reviewed the project file and notes. She stated the company was sent pictures of the damage weeks prior and had no idea why no one had moved forward with the repair or contacted me. She advised me that she would contact me back that day for an update. To no one's surprise, I did not receive a call. A week later, I called again and spoke with an office worker. Again, she had no idea about the issue and had no idea why the damage had not been addressed or why I had not received any contact from the company. As occurred the week prior, she said she would contact me back with an update. Of course, I never received a call. I called back the same day and spoke to the same person who vaguely remembered my call early that day. As usual, she had no idea why I had not been contacted or why she failed to contact me as she had earlier stated. I asked to have a manger, or the owner call me. A short time later, I received a text message from Andy who stated he was with the warranty department and tasked with addressing the backlog of repairs. He further advised me that he was working on locating a masonry company to complete the repair work. Excuse me. How does a roofing company not have relationships with several masonry companies for these types of issues? I responded to the text, stating that I specifically asked for phone contact. A short time later, I was contacted a manager or owner. I provided him with all of the details and a timeline. He also stated that he would work to find a masonry company to complete the repair. Again, I cannot understand how those relationships were not developed years ago. Does a mechanic have to work so hard to find a body shop? I was told the issue would immediately be addressed as early as next week. We are now into the end of April and every excuse in the book from we can't find a mason to fix what our roofer damaged to us found a mason, but he only accepts cash. Really!! Can no one find an office worker to meet the mason to pay him cash. Or another novel idea, did anyone ask if the mason accepted Venmo or some other cash app? Then they have the national manager, Dan Corsetti, contacted me with more backtalk, excuses and the all time great line, that Wildwood Roofing in working diligently to solve the issues. When contacted again, he was clueless to who I was or the issue along with being a complete jerkoff. Now letâ  s add Andy Holm from 123 Exteriors. A true partner of Wildwood Roofing only with an astonishing level of incompetence. He also could not find a mason to fix the damage. I had to explain to him how to google â  masonsâ  in St. Louis. His excuses and promises were expected and bewildering. The level of incompetence, unprofessionalism, lack of any sen

Very defensive, refused to fix part of the job that was done wrong. Did not notify that work permit was obtained on ruffling. Did not install ice and water shield, that is violation, Creve Coeur City Law. Failed to install drippage. When asked to fix, the answer was "you have used your budget, hire somebody else to finish project." Promised to complete project in 2-3 weeks, it took them about 2.5 months to do the job. Unacceptable attitude and no manners.

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was very quick to respond. very knowledgeable about how to repair roof. would recommend this company. also reasonably priced.

Corrected flaws left from a previous roofing company. Did a beautiful job quickly and efficiently. Project manager kept me apprised of developments.

They addressed every issue we had with the old roof. Everything was completed in a day. They did a good job of cleaning up even though it was a windy day.

Scott did a great job and was able to work with our schedule. He was kind enough to explain things and answer any questions we had. I would recommend him to others looking for good work at a fair price.

Great company to work with. Scott came out to do estimate and show us different types and colors of tile available. Made it easy to choose instead of overwhelming as others had. Work done efficiently and cleaned up well when job complete Would definitely recommend this company! We are already planning to do window installation with them.

It was a small shingle job but they ran out of material, took another wk. to get the drip edge installed.

Easy to deal with, roofers cleaned up each day & roof looks great!!

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It was all very nice, cleaned up nice, cant comlain.