Allen Roofing & Siding

I built a McBride home in 2016. Yes, that was my first mistake. I paid for an upgraded 30 year shingle. Since the very first year that I moved in I have lost shingles every year. The past year I have lost 5 or 6. I asked Allen to come out and they charged me $339 to put on one shingle. For a couple of years I had friends help me out with the shingles as they blew off. Now they are blaming those people for the shingles failing. I have a letter from the shingle manufacturer that states the shingles were improperly installed. I have pictures of where they were improperly installed.

I am going to get solar so I had my roof inspected first. Jim with Allen roofing came out and really took the time to check it thoroughly. Thankfully all was good except one ridge cap shingle that they can fix for me after my solar install. Jim was easy to work with and very professional.

They did a good job and were very prompt. They took care of the claim. They took care of any issues we had and were very informative and were on top of things. We would hire them again.

In purchasing home I was not told roof would not hold up to winds 60 MPH. Roof should not be sold in Mo. They admit roof bad but their insurance denied claim because of winds. Roof NEVER sealed and my insurance co said not installed correctly.

Very badly to date. A good example of a once good company that had a father/father-in-law/grandfather/employer, Lee Allen, who built a company that at one time was ethical and dependable who is now in the 2nd and 3rd generation not worth the powder to blow them to Hades. Not ethical, responsible and takes advantages of the elderly and specifically women, in my opinion. Look at all the records of BBB. Allen has the highest incidence of problems in the roofing industry. There SOP appears to be intimidation. This problem has been on going for a year February 4th, 2017.

There were approximately 4 workers that replaced my gutters. The job was finished in less than an hour. The workers were professional and courteous. So far I haven't noticed any leaking or draining problems.

Allen Roofing did an excellent job in all aspects of the process.  My roof appeared to be damaged and  the front porch roof was slightly sagging.  I called my insurance co to  send out an adjuster.  The insurance co adjuster informed me it was from typical wear and I would be responsible for covering 100 percent of the  cost.  I spoke to a friend and  he could determine there was wind damage by looking at the raised shingles on the roof.  He advised me to call a roofing company for a second opinion.  I hired  Allen Roofing over 30 years ago to replace a roof on a prior home  and they did an excellent job.  I wasn't sure if they had the same quality and service today but it was better to call someone I had a positive experience in the past than take a chance on calling a random company.  Brad Ritter from Allen Roofing scheduled an appointment with my insurance adjuster to look at the roof.  Brad was very professional and to the point.  Brad pointed out the  hail/wind damage to  the insurance adjuster.  The insurance company agree to cover 100 of the roof replacement except for my deductible.  The crew was at my home as promised.  The crew worked diligently and kept the yard cleaned of any debris.  The J Channel around my bay window was not aligned evenly.  Brad sent someone out to fix it immediately. 

I was so pleased with the work on the roof I asked Brad to take a look at my gutters.  The water was pouring  over the ends of the gutters in heavy rains in one corner of the home.  Brad helped reconfigure my guttering on my home and add a gutter across the back of the home.  I am so pleased with how the gutters are now able to handle the heavy rainfalls we are having this spring.  Brad, Allen Roofing and their crew is a true blessing and you will not be disappointed.   That is what sets this company apart from others.     I wish other facets of the construction industry were as easy to deal with as Allen Roofing.  

  This company provides quality service to all homeowners regardless if you live in a simple modest home or a million dollar home. 

 

.

unknown

unknown

Had 3 bids all about the same price.  Like the salesperson.  Work and clean up was very good.

EXCELLENT as agreed on from start to fininsh !
 Brad Ritter , a true professional,worked with us and our insurance company to make sure that we would receive the proper settlement from our roofing damage claim. He reviewed our estimate and noted that some calculations were not correct and provided us with the information necessary to present to the insurance company. Therefore we were able to get the full coverage on our roof.
We were concerned about putting a roof on in November but Brad assured us that it was still warm enough to seal. To date with all the wind and cold weather it appears that we have had no problems. We will contact Allen Roofing in the Spring 2014 to stop by and check the roof to make sure it weathered well through the winter.
The roofing team came in and in one day had the roof removed, felt taken off and fully installed the roof,felt and all flashings except the chimney. They did a good job cleaning up and protecting our landscaping and deck from damage.Two weeks later a team came over and installed the new chimney flashings.
We unfortunately used another established local roofing company 8 years ago for a new roof. And guess what-this was the roof we replaced. Now I wished we had used ALLEN then and we would not have to go through this again!
Thanks Brad Ritter & Allen Roofing for making this a pleasant experience !

The renters were surprised at how many people they sent out to work on the roof at one time and it was all finished in one day.  Clean up was great and so was the work.

I had contacted several roofing companies based on Angie's list reviews because our roof developed leak in several spots during a recent storm.
I went with Allen roofing because Rick was professional and patient in explaining what they would do, not do, what they would guarantee and not guarantee. He also explained the entire process and he was willing to work with me on the schedule as well. Additionally, Allen roofing's proposal was the only one who would apply two layers of #15 felt paper. Many companies will tout about applying the #30 felt paper.  But my research showed that the #30 does not equal to two layers of #15 and the #30 is no better than the #15.
The crews were great too. To my surprise, they arrived at 7:30 and went straight to work.  They were efficient, thorough and pay attention to details.  They were careful when hauling trash off the roof and cleaned up after themselves.  No damages to our shrubs or trees.
The end result was a beautiful new roof and peace in my mind.  Let it rain, let it rain…

Allen Roofing and Siding installed a new roof on a 2-story single family home in Creve Coeur.  They were very helpful in helping selecting the color, even provided a website about the product and got the job done as promised.  Good communication and willingness to help. Highly recommend this company!

Allen Roofing replaced our roof and did an excellent job and did a wonderful job keeping the job site during and afterwards.

IThe person who gave me the estimate took time to explain their process, what to expect and how long it would take and answer all of my questions.  They were able to schedule it relatively quickly, once I made my selection.  The process included sanding and refinishing.  It was done in the course of 3 days.  I was able to walk on the floors each night.  The doors and vents to the affected areas were closed off with plastic.  The dust was minimal and the company did an excellent job of cleanup.

Allen roofing came to our house in December 2012 and gave us an estimate.  They said that we possibly had damage that insurance would cover.  They met the insurance adjuster at our house a few weeks later.  The insurance company did approve the claim.  Allen Roofing then came back out to our house to show us the roofing color options and to have us sign the paperwork.  It took about a month of waiting before the were able to get to our house.  They called us the night before and said that they would be getting to our house the next day.  The crew arrived with the waste bin around 8:00 the that morning.  They then came back around 9:00 and began working.  They had the roof removed and replaced the same day.  A different crew had to replace the flashing around the garage and they came about a week later.
The clean up was my biggest concern with 2 young children and a dog.  They used a large magnet to pick up the nails.  We had to ask them to come back out and blow out the gutters, and even after that there was still a lot of asphalt in the gutters, but no big pieces.  We are still finding nails and pieces of shingles in our yard.  I was a little disappointed as our neighbors also found pieces of shingles all through their yard.  A couple pieces of our hose guide were also broken, either by the ladder the roofers put up or by the things they were dropping on the ground.  I felt overall, they could have been more careful and done a little better job cleaning up.  However, the quality of the roof and the flashing around the garage seems to be very good.

We waited to act on the estimate until after the flurry or roofing activity in the neighborhood. Once we picked the shingles out, it really went very quickly, though I had to make a couple of extra phone calls to the rep to get details worked out. The roofers did their job efficiently and were done in one day. They cleaned up their worksite, except I thought they would have swept out our screen porch and garage because their nailing sent a lot of wood chips and splinters onto the floors. Other than that, all is well. We've had a couple of hard rains and some major wind and everything has held up nicely.

.The installers of the siding, downspouts, and stacks showed up without calling me first.  I sometimes had to point out the damage to them.
An inspector found that the flashing around a stack was installed incorrectly and had to be redone.  I had not been told about this until the installers showed up.  I need to find out what else failed the inspection.
I rated the overall experience  FAIR due to inadequate communication between Allen Roofing and me.  I think that the quality of work was very good.

See above.

From the start, Jason worked with me to get this project approved by my insurance company because of hail damage.  He provided me with all the details of what would be done.  His crew arrived on time and let me know that they were here and what I might expect.  They were very courteous and knew right what to do.  They were obviously a crew that worked together all the time so each knew what to do.  The work was completed in one day.  Because of the three layers of old shingles on my house, they had to get more than one trailer to remove all of them.  The last load was still here when they were finished and wanted to know if it could be picked up tomorrow morning.  That was fine with me but I received a call that it would be picked up still that night.   It was not necessary but nice that they did it. 
I was not pleased with the replacement of my gutter guards so Jason came back and went up on my roof and fixed them.  They looked great after that.
I am very pleased with my roof and the service I received.

It went very well. Very professional, clean up perfect and their suggestions were wonderful.

We had called because we had some siding damage. The house is on the market and we needed to get this fixed quickly. Eddy Shaw is the assessor. He sent a few people out in a few days and got the siding fixed very quickly. 

Very Satisfied.

It took them 2 days of work to complete the roof.  Sales/Project manager swore Allen Roofing did not sub out the job.  It may have been a true statement, but perhaps they were contract employees instead.  This is important because of the call backs, when the Project Manager, said he had no control over the workers and he seemed at the mercy of their schedule not the other way around.
During the job, and callbacks, the crew did not speak english, so communicating concerns was difficult.  English speaking foreman was not available during critical discussions about quality.
For instance there was nobody who understood the air pressure on their nail guns was too high and driving the nails through the shingles every 2 or 3 nails.  I showed pictures to the project manager and he said hand nailing would bankrupt them...
The finished job appears water tight and looks fine from the ground, where most customers would be; but I am not an average customer.  There were cosmetic and minor quality issues, which the company agreed to address.
Unfortunately, the repairs were not much better than the original, related to cosmetic issues, especially since some of the torn shingles are just outside one of our bedroom windows.  The quality manger for Allen Roofing said the jagged shingles was because the GAF ridge caps are perforated and do not tear evenly.  Later, project manager said his other crews use a utility knife to keep shingles from tearing unevenly (and that "they learned a lot working on my roof").
After the most recent visit, I confirmed that Allen Roofing considered the job complete and the Project Manager said yes and began discussing final payment. 
So after visits from the Foreman, Project Manager, and Quality Manager, it appears as if things are as good as they are going to get.  We'll pay the final bill, but won't recommend them.  Each concern of mine was met with excuses and kindly condescending words, as if I had never put a roof on a house before (WRONG!).  Needless to say, this company is for people who do not go up on their own roofs to inspect the job and are not very detail oriented like myself.

Patrick Bilgere, the Project Manager, was very polite and friendly, and answered all my questions throughly. The fact that he was frquently on site made me feel more comfortable with the company. The roofing team were friendly and polite, and they worked efficiently- neither rushing nor slow-poking- and paid attention to detail. I like that! The cleanup was very thorough as well. It's the best roof this house has ever had. The gutter guards were replaced the following week. As for cost, I only paid the deductible; the rest was covered by my insurance.