VEOLIA ENVIRONMENTAL SERVICES LLC

They were lazy, would not pick up the trash, when we called, the office ladies made excuses for the employees but al least were smart enough to put some notes in our files about our complaints.  They suck and deserve a score of an F.  We were with Veolia for about 5 months and they had other accounts out this way as we saw their dumpsters upon our drive home

Veolia provides an awful level of customer service. As a member of Unincorporated St. Louis County Trash District #3, I pay Veolia for weekly garbage and recycling collection. Although garbage is usually collected on the appropriate date, recycling collection has been late at least three of the past six weeks. I have repeatedly called their customer service center after missed pickups, and their customer service representatives, while apologetic, have been unable to remedy this situation. Recycling pickup remains consistently late. I am growing tired of seeing recycling bins on the driveways of my neighborhood for two days each week. Not only is it unsightly, it is attracts vermin and litter. My desired resolution is to have Veolia reliably pickup garbage and recycling on the date they specify.

They collect trash in three different parts: garbage, yard waste, and recycles. They have been skipping the recycle collection. I've tried calling them but I'm kept on hold for about 15 minutes, no matter the day or time of day. When I finally get through the person assures me that the recycles will be collected the next day but they never are. I've given up and have switched to another company.

HOWEVER MY NEIGHBORS GARBAGE HAS BEEN PICKED UP. WHEN I NOTICED THAT THE NEIGHBORS GARBAGE HAD BEEN PICKED UP, I THEN CALLED AGAIN. THIS CALL TOOK 12 MINUTES. WANDA SAID THAT MAYBE THERE IS A DIFFERENT TRUCK THAT WAS GOING TO PICK UP OUR GARBAGE. I LIVE ON CUL DE SAC AND 4 OUT OF THE 7 HOMES, HAD THEIR GARBAGE PICKED UP. THEN, WANDA SAID THE SAME THING AGAIN. I THOUGHT THAT THIS WAS UNACCEPTABLE AND THAT I DID NOT CARE WHO OR HOW THE GARBAGE WOULD BE PICKED UP, I JUST WANT MY GARBAGE REMOVED. WANDA THEN TOLD ME THAT SHE WOULD HAVE SOMEONE FROM HER OFFICE COME OUT AND PICK UP THE GARBAGE. WE ARE GOING TO GET A DIFFERENT GARBAGE SERVICE. I THEN RECEIVED THE FINAL BILL DATED JULY 25TH, THEN RECEIVED NOTICE DATED AUGUST 9TH (15 DAYS LATER) THAT STATED THE ACCOUNT MAY BE DELINQUENT IF NOT PAID 30 DAYS AFTER THE INITIAL NOTICE. I ACTUALLY HAD ALREADY SENT THEM A CHECK FOR THE BILL AMOUNT AND FOUND THIS FRUSTRATING.