PODS Moving & Storage
About us
PODS makes moving and storage more convenient and flexible. We deliver a container. You load it. We move it across town or across the country, or we can store it in one of our secure Storage Centers. Additional DBA - PODS Enterprises Inc.
Business highlights
Services we offer
Self storage, commercial moving & commercial storage., local moving, long distance moving, moving, portable storage, storage
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 56% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 22% | 
I submitted a damage/incident report (#947235) in Nov of 2013. I contacted Pods' customer service 4 times throughout December to follow up on the status, since they never followed up. Each time the customer service rep said they had to follow up to see if the local office came by to check out the damage. Throughout this process I told them that I have pictures of the damage the 1st driver did and pictures of the 2nd driver moving the Pod without issues. Finally at the end of December, they said the local office would inspect the damage in early Jan (at least 6 weeks after the damage occurred). I never received a follow up call on his findings.
I then called back weeks later and the customer service person said the notes in the system said the local manager reported that the damage was not their fault. I was told that the driver warned me that there might be damage, but that was a pure lie. The driver talked to me about how old my driveway was and said that if it was too new the weight could damage the driveway. We never spoke about damaging to my lawn. Furthermore, how is it now their fault when the second driver had no problem staying on my driveway...and he suggested that I submit the incident report! I disputed the findings, but again, never received follow up.
In early 2015, this experience urked me again since nobody ever spoke to me about it to bring to closure, so I went to Twitter. I tweeted Pods with a complaint and included my incident #. I was shocked that even when mentioned on social media, I heard nothing back.
When I came home from errands that day it was gone. Driver was kind enough to leave, by my garage door, a couple of items movers overlooked and accidently left in container. I would recommend this company as was completely satisfied. with the process.
Licensing
State Contractor License Requirements
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