Dodge Moving & Storage Co Inc

DO NOT USE. Very shady. They will try to take advantage of you. In my case, they gave me a bid and cost for 2 movers. They sent 3 (I was never asked nor given a quote what that would cost). While the move went faster, they tried to bill me for 3 movers. When I called them on it, they adjusted back to the 2 but then acted like they were doing me a favor for charging them what they quoted in the first place. They also took advantage of me by the movers having me initial their start/end times on a blank form that they filled in the times later. I have documented evidence that they did not start until 8:30am and also have my copy of the blank form but the movers marked their start time as 8am effectively charging me for a half hour I didn't use. If you do have to use them, keep a close eye on what they do as they will try to take advantage of you then act like they're doing you a favor. Barb, their employee, is really terrible at customer service as well. The movers were careful and nice. But it fell apart with the front office. They will claim they "were more than fair" by reimbursing you some but you will not come out ahead. They will find a way to take your money inappropriately.

1. We were told the packers would be there 2 days packing and movers would be there 2 days moving.   It took 4 days for your crew to “pack” our house.
2.  The first day 4 packers worked 6 hours, with numerous breaks, at a leisurely pace.  The second day only 2 packers showed up.  They worked all day at a frantic pace.  The same two movers showed up the third day and continued to pack.  A new packer arrived,  he proceed to get in a fight and fire a packer and haphazardly pack my possessions. I witnessed him placing no paper in boxes, dumping/throwing/shoving/craming our belongings into boxes without regard.  (I communicated each days happening or lack of happening to my coordinator. ) 
3.  I asked him several times to be careful and he replied with something along we have another job to get to ma’am. 
4.  They underestimated room on the truck and could not fit an air hockey table or our basketball hoop.  
5.  Fast forward to unloading day in Nebraska.  
5.  Our driver never received an inventory list and neither did I.  We were not able to check off packages as they were unloaded.  (Which is a HUGE concern since the truck did not come to my house.  3 shuttles were loaded and delivered to my house due to length of driveway and concern with the semi cracking the driveway)  
6.  Inventory list would have most likely been useless……  I stood in the driveway as they unloaded boxes to direct traffic of where those boxes should go.  There were over 25 boxes listed LAST MINUTE (and they had no tag, no room, no description).  This required us to open each box, search to see what was in it and where it should go.  Majority of these boxes had zero paper and broken/damaged items.  (Broken was the champagne flute my husband used at our wedding, pieces of my grandmothers china...priceless stuff)
7.  Besides last minute boxes, there were a ton of misc. boxes.  Again, no room name, no description, no paper.  We had to open all of theses boxes as well to see where they should go.  Wasting time
8.  Upon unpacking, there were countless boxes that were mismarked.  For example, marked as Office with clock, folders, books written on the outside.  But it would be from the kitchen and have pans, utensils etc in it.  Now wasting my time and again we are moving boxes all around the house that are delivered in the wrong areas, because packers failed to know the difference between a kitchen and an office.  
9.  Cords to TVs were not placed with the TV or in the parts boxes.  They were dispersed in random boxes.  We are still searching for the cord to one of our televisions.  
10.  One of the packers took apart my laundry sorter.  The pieces that have been found were in different places and I am still missing 2 bars???????
11.  When the gentlemen came to hook up my washer/dryer, he was unable to do his job and therefore did nothing.  The parts that were sitting on top of the dryer in a bag marked washer/dryer connectors was placed in a box marked misc with junk from our basement that was located 8 days later.  
12.  Missing items!?!?!?!?!!!!  My oldest son was most concerned with retrieving his xbox.  It was in the work out room (console, cables, 2 controllers, games).  We finanlly located his console, 1 controller, and 6 games in a box marked dresser.  We searched and found the cables in another box marked closet weight room.  I have unpacked every single box and researched every box a placed into our store room.  1 CONTROLLER AND 4 GAMES ARE MISSING  they were in the exact location as the other games and controller.  
13.  On the first day of packing.  I went into my bedroom and created an area that was not to be packed.  I put all of our personal paperwork and “valuables” in this area.  When I did so I opened the white box that held a small diamond necklace (an anniversary gift from my husband.) and repacked it in that box.  I also, packed my daughter’s diamond earring.  (Inexpensive ones)  My diamond earring (expensive) were packed into an unmarked satchel due to me losing the box.  I put all of these items and numerous other things in an area of my closet and placed tape over the area and instructed the packers not to pack this area.  The packers left at 2;30-3pm that day and left me a small box to pack those items.  As soon as they left, I went upstairs and packed those items into the box, sealed it and put it aside.  Today I opened that box for the first time.  My daughters earrings and my necklace are not in their boxes.  I am 100% POSITIVE that one of the packers took those items.  NO ONE was in that area from the time I set them aside to when I packed them and then unpacked them again today.  
14.  The saddest part, i don’t know what else is missing.  How many things were taken?  How many little items that I don’t use on a daily basis are gone?  

unknown

I recently moved from Missouri to Florida.

Since I have not moved myself in over 40 years, I had many question.

After considering all my choices, I decided to call Dodge Moving and Storage.

As I connected with the relocation specialist at Doge Moving, Tina, it was truly comforting and encouraging to me, to find the help I needed, and my questions answered.

Tina made all the arrangements with the drivers, with the timing of packing an loading, to the delivery and unpacking.

I also like to comment on the courteous and accommodating drivers of Dodge. After delivery, the drivers cleaned up all the packing material, and most importantly, nothing was broken and missing, which also gives credit to the drivers who packed everything. I was truly impressed with the implementation of the inventory control sheet the crew works with, where every box loaded is coded and numbered.

My contact at Dodge, Tina, informed me of every aspect of this move, I was informed of when my truck left Missouri, when it was transferred to the Florida location, and the day and time of delivery.

Dodge Moving and Storage has truly an amazing, functional delivery system network.

Well, moving is stressful.  I'm a single mom with 4 kids.  That's stressful too.  But Dodge Moving & Storage made it all work.  Those guys joked with and teased my kids, yet they worked really hard.  They moved fast but kept a friendly banter going between the guys.  The kids and I really enjoyed their positive spirit, and it made the day a lot more enjoyable.  The moving guys would move stuff to the correct spot when I was indecisive, and were fussy about making sure they put beds back together, and stuff like that.

And Dodge Moving & Storage was less expensive than the last company we used!  And nothing got damaged, like it did with the last company!

I don't want to move again, but if we do, I know who to call!

unknown

The short story: The move was large. We had a lot of stuff. They moved us over a span of 2 days. There move went relatively well but there was considerable damage. The damage was not covered.
The longer story: We used Dodge Mayflower some 20 years ago for a company sponsored move. When we were recently ready to move to a new house they submitted a competitive bid and we decided to go with them. The actual move went well. The person who bid determined that a large truck would not be able to navigate the streets well so she arranged for 2 smaller trucks. That was completely unnecessary and wasted a lot of our time. They loaded and unloaded the 2 trucks on one day and then sent one truck the next day to finish the job. There was some damage to the new house, and some damage to our furniture. That's where Dodge fell apart. There was a significant scratch to new wood floors that we did not notice until after they left. They covered the hallways with card board to protect the wood floors but did not cover the bedroom wood floors. Our bedroom was dark and the stain color is medium with lots of grain to it. Our eyes are not young anymore and we did not notice the scratch until after they left. They refused to cover it. Mind you, this was a brand new house and the scratch is long enough that there is a large visible section and then the rest goes under heavy bedroom furniture that they placed. They refused other aspects of our claim as well. They did send us a check to cover some damages, but the person that Dodge uses to repair did not return multiple phone calls or emails to schedule the repairs. When I finally did reach him, he canceled the appointment on the day of and never rescheduled. I gave up and had to find other repair people which took considerable time. The check they gave us did not cover the cost of the repairs from these outside people. And then, of course, there's the scratch on the brand new floor that will cost thousands of dollars to repair.
The biggest insult was as follows. The person they sent to bid on the move, whose name was "Mary", underbid. Our move actually took longer than she expected, but we had a "not to exceed" clause in our contract. She wanted us to pay half the costs of the additional hours. I guess she was somehow responsible for Dodge taking the loss. I felt that was completely out of line. We would have gone with a competitor if their initial bid had been high enough to include those extra hours.
The aftermath of the move with Dodge was very stressful and costly. i expected that there would be some damage to somethings with a move this large, but I expected that the company would acknowledge the damage and fix it. Apparently Dodge doesn't agree. My advice - Go with someone else. Dodge is unreliable and deceptive.

Mom and Dad contracted with Mayflower Moving who subcontracted the job to Dodge. we assumed there might be some damage to some items-- there usually is during a move--but this was terrible. This company proceeded to damage several pieces of furniture and destroyed $100's worth of antiques. One antique rocking chair was worth $300, they set it down carelessly and snapped off one of the rails. They didn't say a word, but put it in the back corner of the basement where we found it several days later. It was around 100 to 110 years old, in excellent antique condition, but it's worth $Zero now. In one box of glassware every single item utterly crushed to smithereens. One of the leaves in the dining room table was broken. The side snapped off and missing. If we had the piece it might be repairable. On an antique kitchen table, big scratches across the top. A china cabinet was set down on it's side (the finished side that shows when hung on the wall) on the rough concrete of the basement floor. Many other items chipped and scratched.

We decided to use a moving company because we (erroneously) believed they would do a better job than we would ourselves. We thought they'd have all the right boxes and straps and cushions and EXPERTISE to carefully load the trucks and move items without damaging them. Other movers offered to box up specialty items. We assumed this company would do likewise. This company even asked that WE move all the items up the steps from the basement of the house we were moving out from.

 I do not, will not ever recommend them. I will not ever use them again.

Oh, BTW when we complained about all the damage, with a list of values, they graciously sent us a check for $54...$18 of that was for the rocking chair.

UPDATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

3 months after the move and as we open more boxes we are STILL finding broken stuff. Broken antique chairs broken lamps, broken kitchen appliances. You name it. They broke the whole side off of an antique wooden kitchen chair splitting the wood. They stuck it back together and leaned it against the wall so it wouldn't fall apart. They broke a leg off a large cedar chest. The piece of the dining room table leaf that was missing (from above)? We found it propping up the corner of the cedar chest and leaning against the wall behind a bunch of boxes. The put these broken items against the awl with boxes and other items in front so it would take us a while to get to them. These guys must have carried boxes and furniture in and just dropped (or thrown) them on the floor. The damage is the the several hundreds of dollars, and as I said above they gave us $54.

ANYONE WHO HIRES THIS COMPANY SHOULD HAVE THEIR HEAD EXAMINED. We contracted with Mayflower and got Dodge. I give them booth an F for being unprofessional, dishonest, careless?they are the worst. If I could give them F minuses it would be F-----------------------------------------------------.

unknown

Moved furniture from my lake home to my condo. Placed a portion of that furniture into storage in their facility. Everything went very smoothly

They seemed a lot more professional than the other moving companies. Their bid was lower. They could also handle the move and the storage both. My daughter had a good experience with them as well when she moved.

The entire experience was painful and frustrating. Moving sucks. Hiring movers and paying $1500 to get sucky service sucks even worse. The only reason I didn't give them a total F was because the actual movers were polite and called me ma'am.
My expectations for our move were set by the professionalism of the relocation specialist that visited our home and assessed our needs. We essentially relied on her to successfully coordinate everything and to make sure our move went smoothly. In hindsight, I should have followed up with her relentlessly to verify all the details. I should have trusted nothing she initially said and should have called her repeatedly to make her repeat the quality of service that she was promising so that we would both be clear.
1. The movers were 2 hours late.
2. The "packers" never came, it was just movers that showed up. Initially I thought this was just a mess up of my husband who was their primary point of contact. When I finally asked him about it he said he thought there were packers coming too.
3. They did not protect ANYTHING either in our old home or in our new home both of which had hardwood floors. I had to prompt them to put down cardboard on the floors. Their insensitivity to this was incredibly irritating. I felt like I was putting them out by asking them to be careful in a home I was shelling out a massive wad of cash for.
4. The truck they sent was not big enough. Their response to this situation was to stare at me while I problem solved. It makes me mad all over again even writing this review. They told me the problems with the scenarios I was coming up with to fix the situation, too late on a saturday to get another truck, we don't work on sundays, we're really booked on monday, etc. As I look back I was calm but I should have just lost my mind right there.
5. I had to call repeatedly to get a satisfactory response to the situation. The response initially was that another truck will be there "sometime" monday. We were handing over possession at 9am monday, this is generally the hard stop of any relocation. After about 4 phone calls they agreed to be there at 8am on Monday with another truck and to be out by 9.
My impression of this company is extremely poor and based on that I wouldn't recommend them. if you have to use them and don't have any hiccups great, but beware if you do, their staff don't know how to deal with unforeseen circumstances.

PROS
Before the move...
-Everyone I talked to on the phone in the office was really nice and helpful.
-Getting the quote and scheduling was pretty easy although I did have a small issue with scheduling.
-Affordable price-wise
On move day...
-They showed up within their scheduled time window in the morning ready to work. They were cordial at first and it was very apparent they moved quick and knew the procedures. They worked as a team well.
-Moving both out and in didn't take too terribly long at all. We had 5 guys hauling stuff and so we got out pretty quick. I was impressed by the time saved. That overall saved money too.
CONS
Prior to move...
-Scheduling was done with the consultant I got the quote from. I decided to go w the company a few days after the quote so I emailed about my decision but didn't get much back as far as confirmation. I had to call myself to make sure the move date was confirmed because their communication was lax. However, I did get a confirmation call the day before which was reassuring.
Moving day...
Going quick has its downsides to it as well though. The crew seemed like they wanted to leave so they were just trying to get things in as quick as possible with little regard for where things needed to go.
-I'll just say, not the brightest bunch. We've been finding boxes marked for certain rooms in other locations entirely.For example, there are kitchen boxes in the downstairs storage and so on. Apparently labels on boxes don't mean much.
-The description that was given to me when I had my quote was that the movers would assemble all furniture that needed to be assembled. What really happened was not that. One bed was assembled but another was just moved into the room and left there disassembled. Our exercise equipment was not all assembled either. The treadmill we have was not able to come apart into separate pieces so it was not put downstairs as requested but rather just left in the garage disassembled. The movers told us they couldn't take it downstairs because they didn't want to "scratch up the walls since it didn't come apart". They could have just turned it the opposite direction and it would've fit. I think that was just pure laziness on their part.
-We also had some heavy furniture that was not completely put in place correctly. It was in the right area but not pushed back against the wall. It was frustrating after they left and we got around to realizing this because we aren't able to move it ourselves very well cause it's really heavy.
Overall, I would say they did a decent job. Nothing in my opinion to rave about; I don't think I'll use them again in the future, but it was ok for this move. Price-wise, very reasonable which helped, but you get what you pay for.

Rich and his assistant Pam are my contacts here. They are the reason that I stick with Dodge Moving. They come and crate up all my artwork. They even move our cars, pack, and unpack me when I get there. They are the best moving company for moving across the company.

They were accommodating and quick. They were recommended by my sister in law and I would recommend them highly.

They were okay. They did a very good job. I expected them to be careful with the stuff and they did a good job at that. They were on time.

They were great. They took really good care of everything and packed everything well.

sloppy...the woman doing the bid was completely sloppy in her detail and now I know why....the movers/workers themselves seemed good but not when it came time to returning our belongings the company stunk big time

Mayflower Transit did very well. They arrived on time. I thought they were very good, reliable and responsible. They handled and packed the items with care.

Excellent. Four men arrived on time and immediatley went to work. They were careful with my belongings and wasted no time loading and unloading the truck. Carpets and flooring was protected in both houses. Actual price was $200 less than the "Not to Exceed Price".

Excellent service from providing the estimate through the actual move.

Very well. Estimate process was smooth. Pre-move packaging and preparation was done professionally. Day of move packing and loading was managed effectively by the driver. Delivery went very well. minimal damages. Highlight: We moved a large (6 person) hot tub. It was a very tight fit getting it through the gate and around the house. The delivery crew was extraordinary. Follow-up: our vacuum cleaner was missing. I e-mailed Dodge and they contracted the driver. He found it and brought it to us a week later on his next trip through the area.

They packed up my whole house, they moved it, and they unpacked it. They were lovely; they were clean, nice, and respectful of my stuff. I only have good things to say about them. I was pregnant at the time so the price was worth it. I got three quotes and Mayflower was the cheapest. They were punctual even in the middle of the rain, and they kept my house clean.

They were overloaded by the military moves. They seemed short on hand. My husband felt like one of the movers smelled of drugs. They ran out of room on the 1st truck. So our belongings were delivered 10 days apart. The company was very sorry and did send us a $200 check for the error. The boxes were crushed and we were not able to recyle them to someone else.

I've moved many times in my life, usually with four other family members. With my children grown and on their own, I had to make this move by myself, from Missouri to Texas. Being an experienced mover, I contacted the four major moving companies in my area for estimates, Dodge Moving Co. included. Three of the estimates were close, and one was too high. Of the three moving companies with similar estimates, I went with Dodge Moving Co. for the following reason: Donna Howell, the Sales Rep, listened and took note of my special instructions, which she included in the very detailed, thorough moving inventory/estimate as well as the Order for Service. Not only that, she promptly answered all the questions I had by email. Tina Winkler, the Relocation Specialist, was my contact person from packing day to delivery day. She kept in regular communication with me throughout the move, and was also very prompt to answer any questions/concerns I had. I very much appreciated both Tina and Donna's care and kindness throughout this move, especially because this was the first time I was moving solo. The drivers, Keith and John, were incredible! Only one piece of furniture was damaged (my coffee table), which was amazing, considering that they had to carry a lot of very heavy furniture up and down THREE flights of stairs at BOTH origin and destination. Keith and John are the friendliest, kindest drivers I have ever met! When I filed my claim for the damaged coffee table, my claim was promptly processed, and I received a settlement check in only ten days from the time I mailed my claim form.