Cardinal Home Improvements

Took an $11,000 down payment in November. Work was to begin in January and last approximately 6 weeks. Work did not begin until late March. They worked for one week to frame the basement and then work stopped. We have tried to contact Jeff Fawcett by phone (including an alternate phone number provided, email, via Cardinal's website and in person. He has made no effort to try to contact us. We don't even have the material that he told us the $11,000 down payment was for. Do not do business with Cardinal Home Improvements.

unknown

unknown

unknown

unknown

They made the door that we wanted to fix our opening at no additional charge.  They really worked wonders for us and saved us a lot of money.  Really good customer service and they stand by their word.

unknown

unknown

Everything went really really well. we were very satisfied

Much, much, much worse than POOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They arrived when stated did a wonderful installation job and cleaned up after each shift. The installers were professional, knowledgeable and courteous. No issues at all. All the old windows and frames were sent for recycling.

At the time we contracted with them Angies List gave them an A rating..We wanted to have a white vinyl dog pen built. They came out and gave us an estimate. They also asked us if there was any other work and we wanted to have a few gutters that we needed. Our mistake was that we didnt get any other estimates for the pen and found out later they were higher than average. We now have loose post and a few other problems. We were in too big of a hurry.

Everything was above expections. Project start to finish was without any issues. Prompt service, clean up was great, no unexpected issues. Very pleased with the quality of the windows, lower utility bills and installation!

Originally we were going to just get an estimate, the salesman (James) did a good job explaining the product and the process, answered all our questions, and got us what we felt to be an acceptable price/financing given our budget.
Once the material was in, they called us to schedule the installation and they started on 11/26. Unfortunately not all of the siding made it that day, so they only did the sides of the house, which I told them was ok. The remainder of the siding was delivered Friday 11/30, and they came Monday 12/03 and were able to finish.
Overall, the installation looks good, and they did a good job.
I do have a few minor complaints about the job, mainly stemming from cleanup. They forgot to finish caulking around one of the windows (I didn't notice this until the Saturday following the installation, and I am sure they would have come back to caulk it, but I had caulk on hand and decided to do it myself). They also left a lot of small pieces of siding/J channel around the house leftover from small cuts. Lastly, while I wouldn't have been surprised to find a couple stray siding nails, while walking around the house checking it out later in the week, I found just over 20 nails in the lawn/driveway without having to look too closely.
Overall I am satisfied with the installation, the house looks much better, and I would use them again should a need arise. I would recommend looking more closely at everything when they are finished and checking with them to make sure they will clean up anything that is noticed instead of assuming that they would. On a parting note, they also left me with a tube of caulk that matches the siding just is case I should need to touch something up. That was appreciated!

Cardinal installed new windows in our home in October of 2008. They did a great job. Our old windows were in bad shape and they were able to install the windows with minimal damage to some waterlogged areas around the old windows. The installers were professional and nice. They were easy to talk to and they were eager to answer questions that they probably get asked a thousand times a week.
We started having problems with our windows shortly after the install and at about this time we had some major illnesses/deaths in our family. So the window issues were pushed to the back burner and time had passed - 4 years to be exact - and we finally called Cardinal to ask if the windows were under warranty because we were having problems with them. Someone from Cardinal prompty returned our calls and came over to the house and looked at all the windows. It turned out to be and quot;operator errorand quot; and they were able to show us what we were doing wrong when tilting the windows in for cleaning and how to make sure we did it right the next time. We were impressed with them even more for coming 4 years after the sale to take care of a problem. I highly recommend them.

We are not exceptionally happy with the timeliness of the work. The sales person was following extremely hard sell practice. The customer satisfaction aspect was missing. They didn't try anything to make us happy with the work. Their follow-up was poor. They haven't followed up with us about the final completed paperwork or any of that stuff.

The salesperson was a little pushy but the guy who installed the fence was a nice, competent guy.

They couldn't be nicer. They went above and beyond to make sure we got exactly what we wanted. We knew we wanted a new front door, as we had 2 huge doors. The salesman offered a 6 panel steel door with a nice strom door with side lights and we agreed. He had just started doing business with a new door company and gave us a good deal with a minimal down payment. Then, some other workers came to take extra measurements before submitting them to the company. New code requires that the exterior doors have a 36 inch diameter, but this company only makes 34, which wasn't code. Also, the back door wasn't code either. They could put in a 36 with 1 side light. The problem was that he sat with me for an hour and he helped me pick out a beautiful door with 2 side lights. He said "we're going to have to make it right". He called the manufactorer to see if they could do a custom door with 2 side lights. The salesman was very nice, but suggested that we knock out bricks from the wall and pour concrete. When I explained that this simply wouldn't do, he obliged me. They made good on the offer with a custom 36 inch door with custom storm door. They even pointed out a tiny mar in the storm door that I wouldn't have even noticed. They sent a new door. I knew they lost out on that job, but they made sure that we were satisfied customers. We met code for the neighborhood, and all the men they send out are nice and professional. After the door was installed, they replaced the defective door. I glanced at the door and I could see sun coming in through the bottom of the door. They sent another guy out and made everything right. They even did extra little things to the wood so we wouldn't have to paint it.

Overall--was not pleased with my interactions with Cardinal Home Improvement. The salesman Jim was great. And the quality of the door installed was very good. But after that it went downhill. The gentlemen that installed the door did not have the correct door handle. We ordered a brushed nickel handle. And they did not install the step lock on the sliding glass door. None of this was mentioned when he completed the installation. He wasnt even going to show me the finished product-just wanted me to sign the papers and he was going to head out the door. I said-can we go downstairs and look at the door. When my husband got home he noticed that the handle installed was the wrong color and the step lock wasnt there as promised. We called the home office and the owner said-Yes I was aware it wasn't completed I just hadn't called you yet. I'm still confused why the gentleman who installed it didn't raise it at the time. Seemed like they were hoping we wouldn't notice or something.

I was disappointed that I had to pay in full when the job wasn't completed. So they adjusted the balance I paid (after my request to do so) His response-I wish all jobs could go 100%---100% of the time. But they can't. I think they sell a good product-but wasn't happy with the people that I dealt with after the sales call.

Excellent work. Materials of high quality. Neighbors commented on the product and workmanship and how great it looked. Work stands out as better than other soffits and fasica on the houses in the neighborhood.

They made us a pretty fair offer as far as the quoted price. They were good to deal with, very friendly. They did a good job as far as the work. The quality of their windows is excellent. They seemed like they were more than fair and we were happy with the outcome. I would use them again.

It was a good service and they communicated well. They worked fast and they did a good job. They brought a crew of about four guys which was nice. We have used them for the second time.

initial sales guy was a pretty cheesey sales guy - but service from Paul was exceptional - his responsiveness has been great have had a few issues with the quality of the fence but Paul has been on top of getting them fixed

They were prompt. They started and finished the work when they said that they would do. They finished the job on time and did a nice job. I could always get hold of someone from their company when I had a question or to check as to when they would start the work. They showed up for the appointments on time. They were good overall and there was nothing that I could think of that was not good from what they did.

Overall the job went very well. The started when promised and the two guys who did most of the work were phenomenal. They were polite, hardworking, and very competent. We went with Cardinal because they have exclusive rights to the product we wanted (Norandex) in the St Louis area but will likely go back to them because they did a great job. When the siding came off of the garage, we found that the original sheeting was in very bad condition. Within hours our bid was adjusted and the next day they set to work re-sheeting, never complaining that it must have set them back a week or more because it turned out to be a big, difficult job. My only advice would be to be very careful when the contract is being filled out because there were some misunderstandings about what the salesperson said was included and what the workers were told to do. This led to a little confusion, but after some conversation, Cardinal made it all right. They do seem to be very interested in customer satisfaction. The work they did looks great!