Star Heating & A/C

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I have used them in the past and yes, I would use them again.

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Our air conditioner quit Sunday night during a heat wave. I called Star Monday morning. They said that because of the heat wave, they could not help me until Tues or Weds. They called back later Monday and said they could be at my house in 20 minutes. I met them at the house, and they replaced the capacitor in about 30 minutes. I had suspected the problem was the capacitor. I was more than satisfied with the work. The air conditioner has now been working for a week, so the repair seems to have been the correct repair.

My central heat stopped working and I called in the evening. I set up for them to come out the next day. Showed up exactly when he said he would first thing in the morning. I had an odd problem with the heat coming on for a few seconds or minutes then cutting off. We have a 20 yr old furnace that probably should be replaced. Took him a while to track down the problem because it could have been a number of things.  Traced it to a main control module that wasn't working (not a very cheap part; I looked it up and his price was the same as what I could buy it for on the internet, so no price gouging on parts). Because of the age of the unit he wasn't sure he had the part on his truck, but luckily he did.  Fixed it very quickly.  Checked everything else out  to make sure it was all functioning properly and safely.  DID NOT try to sell me a new unit, although I did ask his opinion of mine and what I should replace it with. He was honest- said something else could go out any time or it could be fine for the next 5 years. Very pleasant experience and would definitely use them again.

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