Star Heating & A/C

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I have used them in the past and yes, I would use them again.

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Our air conditioner quit Sunday night during a heat wave. I called Star Monday morning. They said that because of the heat wave, they could not help me until Tues or Weds. They called back later Monday and said they could be at my house in 20 minutes. I met them at the house, and they replaced the capacitor in about 30 minutes. I had suspected the problem was the capacitor. I was more than satisfied with the work. The air conditioner has now been working for a week, so the repair seems to have been the correct repair.

My central heat stopped working and I called in the evening. I set up for them to come out the next day. Showed up exactly when he said he would first thing in the morning. I had an odd problem with the heat coming on for a few seconds or minutes then cutting off. We have a 20 yr old furnace that probably should be replaced. Took him a while to track down the problem because it could have been a number of things.  Traced it to a main control module that wasn't working (not a very cheap part; I looked it up and his price was the same as what I could buy it for on the internet, so no price gouging on parts). Because of the age of the unit he wasn't sure he had the part on his truck, but luckily he did.  Fixed it very quickly.  Checked everything else out  to make sure it was all functioning properly and safely.  DID NOT try to sell me a new unit, although I did ask his opinion of mine and what I should replace it with. He was honest- said something else could go out any time or it could be fine for the next 5 years. Very pleasant experience and would definitely use them again.

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They were very professional. They arrived on time. He was very friendly. Fireplace looks and works great!

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Please refer to my aforementioned comments. I would recommend Star A/C and their star performer: Travis very highly!!!

It went fine, but he did not have the part with him so I don't know if I was charged for his travel time to get the part. Also, when he was finished he went out to write up the ticket and I went downstairs to turn off the lights and noticed he did not bother to put in the new filter that I bought as the other one had gotten wet from whatever was wrong with my heat pump. Small detail, but when you hear that it is fixed and ready, that he could have at least put the filter in.

We bought an older home with a natural gas fireplace, direct vent. The former owners had not been using the fireplace much. They were very busy at the time we needed to make an appointment so we had to wait a few weeks for service.

Very professional estimate. Installer was excellent and very personable. Very pleased with service.

The service was done in a professional and timely manner. They were careful to clean everything up and were just great guys to work with! Great job! We will continue to use Star in the future as we have in the past 18 years. Very satisfied! Star, we think you are the best!!

I called to make an appointment and was transfered to the Fireplace Shop. They scheduled the appointment within the same week and were very willing to work around my schedule. Two gentleman showed up and couldn't have been more courteous and professional. They were extremely thorough and explained in detail what they were doing and why. I like to hover and learn as much as I can and they were more than willing to talk to me about every question I asked. I would highly recommend them to anyone and plan to have them come out to my home on an annual basis.

I called because our AC has been freezing up - it will be set at 75 degrees and be cranking and cranking, but only cool to about 85 degrees. It was frozen on the outside (which means it is frozen on the inside too). We did some home remedies before we called (turned it off and let it thaw out for a day or two, changed the filter, sprayed off the outside unit) to no avail.
When I called, they said they couldn't squeeze me in until the afternoon (the same day, mind you) - I was satisfied with that, but overjoyed when she called me back about 30 minutes later and told me they had a service technician available in my area then and asked if I would like him to come out. Not only was it same-day service, it was same-HOUR service!
He was here about an hour, did a thorough exam of both the inside and outside equipment. He filled the refrigerant ($22 of the bill) and tinkered with some other things. He even talked me through some of the possible replacement units we could get in the future (probably recent future, our unit is ancient). I really appreciated him taking the time to walk me through things.

A/C unit did not come on first time this year. I researched Angies list and chose star tech niacin Phillip did a through training and cheered on it fully OK.

I will use them inthe future when my system fails.

We were prepared to spend a few thousands of dollars to replace it, but they asked to service it and we spent only a couple of dollars, which wasn't bad at all. The service people who attended the phone were friendly and the person who came talked us through the job and didn't make us feel taken advantage of. They recommended us a company for HVAC and overall the experience was positive. Whatever they have done, has been great and they air conditioner seems to work. We called them on a weekend and they gave us an option asking us to wait until Monday, else if they want someone over the weekend it may cost them extra. I opted to wait until Monday and it was done first thing in the morning. I will use them again in the future.

When we bought the house 12+ yrs. ago, found a sticker on furnace for service co. X. Had a couple of "tune-up" calls, dscovered that the tech of the moment was trying to talk us into parts that were not needed, charging $45 for a $4 part (a fuse!), and engaging in other unacceptable practices. Called Star, a local company recommended by a friend and have never regretted it. I call twice a year, ask for Travis for an inspection and necessaries. Appointments are easily available, Travis shows up promptly after calling 5-10 minutes ahead of time, no fuss no mess and keeps things working, even when a faulty part is really troublesome.. Labor and parts seem quite reasonable. And the dog likes him! I would recommend Star Htg. to any homeowner whose HVAC needs maintenance.