
Socket Telecom
About us
Socket is proud to be the largest local Internet provider and competitive local exchange carrier (CLEC) in Missouri. Socket is a privately held company that provides business and residential customers a choice for telecommunications services. We combine the highest quality customer service with in-depth technical knowledge.
Business highlights
Services we offer
Socket offers consumers the best value for local Internet services. Along with Internet connection options such as High-Speed DSL and accelerated dial-up, contract-free service is also available., friendly technical support they quickly receive at no extra charge. In select areas, our customers appreciate the local
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
44% | ||
19% | ||
0% | ||
19% | ||
19% |
Socket sent a service representative to the house prior to the installation to go over the installation process with me. The representative answered all my questions thoroughly and courteously. The installation went smoothly and the service has been great.
I would recommend Socket.
you live downtown Columbia, do NOT sign up for Socket. They won't tell
you that the service is not working if you don't live within one mile. I
live 5 miles from downtown. My speed never ever reached even 1MB, was
always about 6-8kb. I tried for a while to see if I could make it
anyhow, I really wanted to give my $ to a local service, but no,
impossible. I work from home and I need fast connection. My mistake was
not calling them the day after service was installed. I waited a few
weeks (I was busy, and we all know what it means to make phone calls to
services) and asked for a refund. They're waiving the $60 cancellation
fee (which they charge if you cancel before one month service) but are
not giving me a refund, I have to pay for my month of service. They
should know that at my address service can't be even close to the
advertised speed, therefore, for honesty and transparency, they should
not offer installation. I had all the trouble to go get the modem, call
for a technician to come fix the outside connection because the modem
was not getting any signal. I would have saved all this trouble and time
- and well, saved $40 bucks, because this month I really did not use
their services (I was using a friend's WifI most of the time). I should
have been granted a refund for having been mislead. They should not have
offered their service at my address, not making me responsible for
cancelling within 24 hours.
Licensing
State Contractor License Requirements
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