Sears Stores - Columbia

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Went in the local Sears store appliance center on Monday of this week to buy a new microwave. Wanted a good one but not a convection model. Went back Thursday to make purchase after researching the various models on line to make my pick. Arrived in store approximately 9:00 am. I walked around the entire appliance and electronic departments looking for an employee. I next went to the tool department where I found two employees. I asked if they would get me some help in appliances. The male clerk rather briskly said there was an employee there somewhere. When I told him I had walked the entire department and no one was there he rudely said that he guessed he could page someone. After waiting at the register while waving at the security cameras no employee ever showed up. I then used my cell phone to call the main store number and asked for a manager. Sorry it's his day off. Assistant manager? Well the telephone employee asked if she could help. I explained my desire for a clerk in appliance and was told that one was on duty there somewhere. After telling her that no one was around, she agreed to page one. After the employee finally showed up, he was polite and apologetic explaining he was looking for something in the storeroom for another customer. While I waited for assistance two other customers showed up in the same department. This poor guy had to take all the heat from four sets of customers because the store would only schedule 1 employee for two entire departments. When it was finally my turn, the microwave I had selected to buy (one that on Monday could be in the store the next day from the warehouse) would be available for pick up it 12 to 14 days. Option number two, 2-4 days. Option number three, 2-4 days. Finally, I asked what do you have I can take with me. Three, returned used units on clearance and the most expensive unit with all the whistles and bells and $300 more than I wanted to pay. It was only there because someone had cancelled their purchase and it hadn't gone back to the warehouse yet. Left the store after two hours empty handed.

Brought our car in to have the brake pads replaced, but they also replaced the drums even though I did not need them to do that and the drums that were there were only a few months old. I had them swap them back out, but it took extra time that I didn't have and also seemed like they were trying to rack up additional charges. I have had Sears replace my tires a few times now, and that seems to go just fine. So I think I will stick to having tires replaced at Sears, and that would be my recommendation.

We were remodeling my kitchen, and we had to get a new dishwasher. I found a dishwasher that I was looking for in height. The gentlemen there did not exactly have a lot of knowledge about dishwashers.