Mr Rooter Plumbing of Columbia Missouri

Sewer lines needed to be replaced. The workers came out and worked in the rain to get it completed. I went out to take a picture of how deep it was and was told the porch was compromised since they had removed dirt from under wooden porch. So they took a picture. They finished, said they would be back to smooth the huge pile of dirt out and put grass seed down. The biggest thing is they didn't put much dirt back under the wooden porch. Is it still compromised? Could very well be. They refuse to come back and finish the job. They certainly don't follow thru but were very thorough about making sure they get paid. Find someone else!

Excellent job. Will hire again

Jimmie has done all of our work, and he's outstanding. Always professional, prompt and friendly. He takes the time to answer questions and goes above and beyond to make sure things are done right. We had a problem with a subcontractor and I was really impressed with how Jimmie handled the situation. Long story short, he did everything in his power to fix their mistakes and make things right. I highly recommend Mr. Rooter and continue to use them for not only my home, but also my offices in Columbia.

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I called Mr. Rooter to come and do plumbing in our commercial building,
he did the work fine, but never pulled permits. When the city called him
on it, he got angry with us and said we had ruined his good reputation.
He charged a fortune for just two hours of work, then said that he
would be back to finish some other items we needed done and never came
back at the appointment time. We tried to call him several times since
then and he won't return our calls. Very disappointed and has wasted
valuable time that we needed to have these issues fixed so our business could open.

Good work, a little pricey but market price these days

Came within half an hour of call. Took care of gave checked things out, gave price for job and took care of business. Will use again if we need these services.

I called RR on Wed. afternoon and was scheduled for 10am on thursday.  RR has two hour windows for service, much shorter than average.  RR called at 9:50 and said they were on their way, and arrievd promptly.  As expected, my sewer pipes were clogged.  My home is on a wooded bluff and the plumber had to use two sections of cable to reach the city lines. Additionally, I had a second drain rooted out quite a distance to where it met the main line.
It took about an hour, went without a hitch and now the plumbing works again.  Very punctual, very professional,

He was very punctual and professional.  Very pleasant to work with and explained all details  I will definitely call them again.

We discovered a main drain that have clogged up on a weekend. The real problem was in the basement, so we decided to wait until Monday to call to avoid any extra fees. We found them here on Angie's list on Monday morning and gave them a call. They scheduled us immediately for that afternoon, and then gave us a courtesy call 30 minutes before arrival. Their trucks, uniforms, and equipment were very clean. They wore boot covers around the house to prevent tracking anything in from outside or from the work they were performing.  We briefly discussed the problem, toured the house for access, and they went to work.
In less than 30 minutes they were finished and cleaning up. They clean the drain four times and ran the washing machine once through a cycle to ensure everything was working properly. They cleaned up nicely to the point you couldn't tell they had been there. They walked me through the billing and the details in a nice manner, and presented a couple programs for future use that would eliminate any after-hours calls and discount future billing.
I've had to call a plumber two times this year at two different houses in two different cities. Both times I have selected companies with good ratings from Angie's list and both times I've been blown away by the service.
I signed up for a service program for Mr. Rooter.  I will recommend them and use them again.

We contact Mr. Rooter for a bid for the work above.  They sent out a very nice young man to see what we wanted done and then told us we'd have a bid in a couple of days.  Didn't hear back from them for over a week so I contacted them by phone.  Said they'd get the bid right to us and I gave them my e-mail address.  Still did not get a bid back so contacted them through their web site and finally got a bid with the excuse they didn't have the correct e-mail address.  Bid was for $1800 to complete all work unless something unforeseen was found and came from Johnson Plumbing.  I checked the address on the estimate and it was the same as Mr. Rooter so I assumed it was Mr. Rooter.  We had used them before and were impressed.  Needless to say, we were extremely disappointed this time.

Finally scheduled.  Plumbers were to arrive first thing on September 11th.  Finally arrived about 9:30 a.m.  Two guys came, one stayed about 1 hour and then left to meet Bill Johnson.  The other worked for a while longer and then sat in our front yard from over an hour waiting for the other plumber.  Finally both got back to work about 1 p.m. but left about 3:30 p.m. because they did not have the necessary plumbing parts to keep working.

Came back next day arriving about 9:30.  Both worked until 3:30 p.m. but had to leave to go pick up paychecks.  One plumber came back for a few hours later in the day.  Said job was done.  We had decided not to have them set the toilet or the vanity in the master bathroom as we still had drywall work to do.  Had to call them back a few days later when we went to put the shower head on the main bath as they had left out washers and water would not stop running even with water handle shut off.

Received invoice for $2400.  $1200 in labor for original bid and additional $280 in labor for "unforeseen" items.

Materials from original bid were $600 with additional $320 for unforeseen items.

I requested an itemized list of materials which Bill Johnson refused to provide.  Asked for the hourly rate which he provided to me at $40 per hour.  The plumbers were here for a total of 22.5 hours which would amount to $900 in labor but he's charging me $1480 in labor.  Have no idea how they might have used $920 in materials to run water and sewer lines for a bathroom that was immediately next to our current bathroom.  In addition when we went to install our master bath vanity, they had installed the water lines backwards - the hot is on the right and the cold is on the left.

I am extremely disappointed with Mr. Rooter and Johnson Plumbing.  Beware!

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He was pleasant and informative about what he was going to do and then cleaned up after his service was complete.

It was a pretty good service. He has pretty good prices. They did good work and I haven't had any issues. He was pretty knowledgeable.

Came when we called. Took care of the water leak fast. Nice worker. Not to bad a charge. Would use again

Great service and fair price.  Showed up on time; when needed work turned out to be more extensive, stayed extra and didn't charge

good

They did a very good job.  Very nice and good to work with.  Would definitely use again.

I was very pleased.  I was looking for advice on how to manage sewer line problems in the older home that I had just purchased.  The task ended up taking several hours due to the amount of roots and the length of the line but they kept me informed and were very fair on the pricing.  I recommend them very highly and have scheduled them to do a regular root cleanout every six months.

Very professional
Friendly
Gave price before e did work
A bit pricy
Overall, I was very happy with their work.


Can't remember exact date or price. Above are from the best of my memory

I didn't know what was wrong, but my water pressure was horrible.  He knew exactly what it was before he looked at anything.  He fixed it and my water pressure is back to normal - yeah.  The only downside was he was about an hour late and then had to go get the right part.

They were great. I was extremely pleased. They have been very good, prompt, punctual and their price is right. The people were easy to talk to. They did the work and got out. I would probably call them more often. I got them on my list and I got a card from them. The price wasn't that bad for what they had to do. I am not saying that they are the cheapest kids on the block but they were fair. The guy was most helpful. He gave me some pointers on how to not get into that position again. I was very pleased. They were pretty quick to arrive. When they said they would be there at a certain time, they were there within a few minutes.

perfect everytime!