Mr Rooter Plumbing of Columbia Missouri

Jimmie has done all of our work, and he's outstanding. Always professional, prompt and friendly. He takes the time to answer questions and goes above and beyond to make sure things are done right. We had a problem with a subcontractor and I was really impressed with how Jimmie handled the situation. Long story short, he did everything in his power to fix their mistakes and make things right. I highly recommend Mr. Rooter and continue to use them for not only my home, but also my offices in Columbia.

They answered about 5 different questions about many different things. There was no service charge and they wore booties. I would call them back.

I called Mr. Rooter to come and do plumbing in our commercial building, he did the work fine, but never pulled permits. When the city called him on it, he got angry with us and said we had ruined his good reputation. He charged a fortune for just two hours of work, then said that he would be back to finish some other items we needed done and never came back at the appointment time. We tried to call him several times since then and he won't return our calls. Very disappointed and has wasted valuable time that we needed to have these issues fixed so our business could open.

Good work, a little pricey but market price these days

Came within half an hour of call. Took care of gave checked things out, gave price for job and took care of business. Will use again if we need these services.

I called RR on Wed. afternoon and was scheduled for 10am on thursday. RR has two hour windows for service, much shorter than average. RR called at 9:50 and said they were on their way, and arrievd promptly. As expected, my sewer pipes were clogged. My home is on a wooded bluff and the plumber had to use two sections of cable to reach the city lines. Additionally, I had a second drain rooted out quite a distance to where it met the main line. It took about an hour, went without a hitch and now the plumbing works again. Very punctual, very professional,

He was very punctual and professional. Very pleasant to work with and explained all details I will definitely call them again.

We contact Mr. Rooter for a bid for the work above. They sent out a very nice young man to see what we wanted done and then told us we'd have a bid in a couple of days. Didn't hear back from them for over a week so I contacted them by phone. Said they'd get the bid right to us and I gave them my e-mail address. Still did not get a bid back so contacted them through their web site and finally got a bid with the excuse they didn't have the correct e-mail address. Bid was for $1800 to complete all work unless something unforeseen was found and came from Johnson Plumbing. I checked the address on the estimate and it was the same as Mr. Rooter so I assumed it was Mr. Rooter. We had used them before and were impressed. Needless to say, we were extremely disappointed this time. Finally scheduled. Plumbers were to arrive first thing on September 11th. Finally arrived about 9:30 a.m. Two guys came, one stayed about 1 hour and then left to meet Bill Johnson. The other worked for a while longer and then sat in our front yard from over an hour waiting for the other plumber. Finally both got back to work about 1 p.m. but left about 3:30 p.m. because they did not have the necessary plumbing parts to keep working. Came back next day arriving about 9:30. Both worked until 3:30 p.m. but had to leave to go pick up paychecks. One plumber came back for a few hours later in the day. Said job was done. We had decided not to have them set the toilet or the vanity in the master bathroom as we still had drywall work to do. Had to call them back a few days later when we went to put the shower head on the main bath as they had left out washers and water would not stop running even with water handle shut off. Received invoice for $2400. $1200 in labor for original bid and additional $280 in labor for "unforeseen" items. Materials from original bid were $600 with additional $320 for unforeseen items. I requested an itemized list of materials which Bill Johnson refused to provide. Asked for the hourly rate which he provided to me at $40 per hour. The plumbers were here for a total of 22.5 hours which would amount to $900 in labor but he's charging me $1480 in labor. Have no idea how they might have used $920 in materials to run water and sewer lines for a bathroom that was immediately next to our current bathroom. In addition when we went to install our master bath vanity, they had installed the water lines backwards - the hot is on the right and the cold is on the left. I am extremely disappointed with Mr. Rooter and Johnson Plumbing. Beware!

He was pleasant and informative about what he was going to do and then cleaned up after his service was complete.

It was a pretty good service. He has pretty good prices. They did good work and I haven't had any issues. He was pretty knowledgeable.

Came when we called. Took care of the water leak fast. Nice worker. Not to bad a charge. Would use again

Great service and fair price. Showed up on time; when needed work turned out to be more extensive, stayed extra and didn't charge

They did a very good job. Very nice and good to work with. Would definitely use again.

I was very pleased. I was looking for advice on how to manage sewer line problems in the older home that I had just purchased. The task ended up taking several hours due to the amount of roots and the length of the line but they kept me informed and were very fair on the pricing. I recommend them very highly and have scheduled them to do a regular root cleanout every six months.

I didn't know what was wrong, but my water pressure was horrible. He knew exactly what it was before he looked at anything. He fixed it and my water pressure is back to normal - yeah. The only downside was he was about an hour late and then had to go get the right part.

We went with someone else, and he was right- it was much cheaper.

They were great. I was extremely pleased. They have been very good, prompt, punctual and their price is right. The people were easy to talk to. They did the work and got out. I would probably call them more often. I got them on my list and I got a card from them. The price wasn't that bad for what they had to do. I am not saying that they are the cheapest kids on the block but they were fair. The guy was most helpful. He gave me some pointers on how to not get into that position again. I was very pleased. They were pretty quick to arrive. When they said they would be there at a certain time, they were there within a few minutes.

They made a next appt. with me to do the smoke test in my sewer pipes. I took off work to be there to make sure everything went okay and to make sure my 86 year old Mom and my pets were out of the house when the tests was to be run. Apparently they ran out of smoke (not sure how that happened) and rather than phone me to cancel the appt., they came out anyway. I told them I wasn't paying for that visit since the smoke test was supposed to be run and they didn't do the test or anything. To me they acted like they didn't know what they were doing and they were not very professional. They said they absolutely wouldn't crawl under the house to see if there was a problem with my pipes there. The only work they did was to take up the toilet and reseal it, which did not solve the problem and change valve covers on my inside pipes. I would not hire them again.

Mr. Rooter was my second estimate. The first guys charged me $75.00 just for an estimate. Mr. Rooter came and did an estimate for free. We decided to go with Mr. Rooter because they were going to be half the price. I had to call a couple times just to find out when they were going to come do the work. I asked for a written estimate, which I never received. They ended up running into many issues and had to trench the whole yard to lay a new pipe. They also said our outside hydrant needed to be replaced, which we had done only 6 years prior but we had them replace it anyway. We asked for an additional hydrant to be placed in the front yard and they put it right in front of the gate that goes to the back yard. My biggest complaint....after two days of work they let everything in a huge mess. There is a trench around my house about knee high, my sidewalk has a 3/4 filled hole and concrete everywhere, my driveway is covered in dirt. When I got home I literally had to climb a dirt mountain into my front door. That's what I get for going with a cheaper service.

Drain was cleared in a timely manner. Pleasant service but bill was much higher than expected.

They were very good. We like them and they were helpful. We ended up using them because our home warranty company made us run around and we canceled out our home warranty service because it was horrible. We were without hot water and they were going to send somebody else about a week to look at the hot water situation. We had to boil the hot water for the 2 kids. We then got in contact with Mr. Rooter and they ordered us the part. They were really reliable, friendly and professional. We were really happy with Mr. Rooter because they had somebody come out here and fix it properly. We would use them again in the future.

We are really happy. They spent over 12 hours straight. They did great work. We called in the morning and they came out that after noon. They started the day after we called. I think the price was good.

They were generally good. My wife said it was entertaining to her because the plumber that came made it really clear that he was kind of annoyed that the place where we had the access to the pipe was in our basement and there was no door, so he had to carry his big old machine through our house and down the basement stairs. She said she kind of got a chuckle out of how perturbed he acted. He gave his personal commentary on the way our house is laid out, which I did not like. We had just had it done and I haven't even run the water in our bathroom where the drain was running slow, so I am not sure about the quality of work. Their responsiveness was good; my wife called them yesterday afternoon and they came right out this morning. I may use them in the future if I do not find someone better in professionalism and price.

He gave his assessment that there was no major break or hole in the pipe and that no further major pipe replacement was needed. I thought this was honest because he could have told me they needed to dig up the yard and put new pipes in at a cost of thousands of dollars. I now trust Mr. Rooter and will call that company again.

When they did their free camera inspection they found a broken fitting and needed to excavate. They made all the arrangements, informed me of the step by step process and showed up on time and did exactly what they said. It even cost less than their estimate.