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MasterTech Inc
Electrical Baseboard or Wall Heater - Repair, Recovery Service - Water Removal, Excavation - Major Grading or Resloping,
About us
MasterTech Plumbing, Heating and Cooling is a local family-owned company that has been in business since 1990. We continue the legacy of performing quality service with a staff of service technicians who believe you, the customer, deserve the best. For all your plumbing, air conditioner or furnace needs, you can rely on MasterTech to provide great service and great value.
Business highlights
Emergency services offered
34 years of experience
Services we offer
Septic Tank, Sewer Cleaning, Water & Smoke Damage, Water Coolers, Water Heaters & Softeners.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.087 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 10% | ||
| 9% | ||
| 8% | ||
| 11% |
Showing 1-25 of 87 reviews
Gary J.
Jan 2020
It went very good.
R. H.
Oct 2019
It was all fixed perfectly.
Response from MasterTech Inc
"Thank you for your business, Ms. [Member Name Removed]! It was our pleasure to serve you. The technicians who worked on your plumbing, Corey, Tim and Chris all told me they enjoyed meeting you and being able to help fix the issues and replace some items. If we can ever be of service again, please let us know. We also provide service for heating and cooling, and it would be our pleasure to help in those areas, too. Best regards from all of us at MasterTech!"
Sylvia B.
Feb 2019
The service call went well with good results. Josh explained the preferred work with hopeful results and the next step if 1st step did not work and cost of each service, before he proceeded. And I like the fact the expected service call is not extra to the bill.
Casey B.
Jan 2019
Excellent. They came out quickly, called before they came, and showed up on time! The technician explained the issue, performed the repair, and made suggestions to address the problem going forward. No pressure, just information. We are always very pleased with their service.
Alan F.
Sep 2018
My AC stopped working a double I had MasterTech out. I went ahead and paid for a$79 tune up they found the problem which was a bad capacitor. They charge me nearly $300 for the part which I found I could have ordered from Sears for$10. It was a simple plug / unplug replacement and they already had the cover off for the tune up. I later talk to another HVAC company and they said they charge $49 for that part. MasterTech is so large they don't care about repeat business they get you the first time and hope you're dumb enough to come back for more.
Response from MasterTech Inc
"Hi Mr. [Member Name Removed], we would like to address your concerns with you; it doesn't look like we have worked for you in over a year and a half. Is there something more recent? Please call our office and speak with a manager regarding your concerns. Thank you!"
Linsey W.
Jun 2018
Very good experience.
Response from MasterTech Inc
"Thank you for the A review, [Member Name Removed]!"
Rick M.
May 2018
Came same evening I called( about 2 hrs later) and worked late until water heater that quit was replaced , the water heater was in a difficult location and on lower level and was so corroded the element rod left was only 6 inches long and tank wouldn't drain . Tech was great and fixed problem despite difficulties .little pricey but they earned their money on this one !
Response from MasterTech Inc
"Thank you [Member Name Removed] for choosing MasterTech to take care of you and your home!"
Linda L.
Feb 2018
Seth came out, understood the problem immediately, and did a great job resolving it. He paid attention to details, made sure things were adjusted how I would like them, improved some other issues along the way, covered the hole with an access panel, and cleaned up the area before he left. He was also a pleasure to work with.
Response from MasterTech Inc
"Thank you [Member Name Removed] for choosing MasterTech to serve you!"
Kelly B.
Feb 2018
I contacted them early on a Friday morning and they replied within an hour and said they could come out the same day. They were here, completed the job, and were gone by noon! It was fantastic. The two men were extremely polite and courteous. I would absolutely call them again and highly suggest them to anybody.
Response from MasterTech Inc
"Thank you for this great review, [Member Name Removed]!"
Lillian L.
Nov 2017
Terrible experience. The techinician was unable to diagnose the problem thus fail to repair the furnace. The company was going to charge us a second diagnostic fee when we called them back to report the same issue.
Response from MasterTech Inc
"Ms. [Member Name Removed], we came to your residence twice after hours to diagnose the issue with your furnace and you were only charged for one visit. The system was running as designed each time we were there. When you called the 3rd time requesting a technician, we were not going to charge you again for the diagnostic fee--you stated you believed the compressor needed to be replaced and we explained that we would charge for any repair work. Please call our office if you would like to discuss this further."
Gui D.
Jul 2017
I am almost as disappointed at MasterTech as I am at myself!! I feel like an idiot! I paid $1,033 (parts only) for a Turbo 200 Universal Dual Capacitor ($62 from Amazon) and a 1/4 HP Outdoor Fan Motor ($142 at Sears). It was 95F outside and we needed it done quickly for personal reasons. But again, I feel like an idiot for trusting MT would charge a reasonable price. A company that scams its clients so badly because the client needs the job done, and that same company relies on clients who do not check if they are being way overcharged (again, I am an idiot for that!!), they don't deserver anybody's busynesses. At least, not my business ever again.
Response from MasterTech Inc
"Mr. [Member Name Removed], There seems to be some confusion regarding the charges you paid so I would like to clarify that with you. The total was not for parts only, but for the parts, labor and overhead for emergency service. The diagnostic charge covers getting the technician out to your home and the testing and diagnosis he performs on your equipment to figure out exactly what the problems are. The repairs he has to make are charged separately from the afterhours diagnostic charge. There are added expenses that we incur as a professional licensed, insured company so that we can provide the type of service that allows us to have a MasterTech employee answer your emergency call at 9 pm, dispatch a licensed technician to your home late in the evening and for him to carry all of the necessary parts on his truck to be able to repair your air conditioner immediately. A licensed HVAC technician arrived at your home, diagnosed the problems, repaired the system and had your air conditioning running again within 3 hours of your request. For that service, there have to be more charges on our end than simply ordering parts from Amazon or Sears. If you have further questions or additional feedback, please call our office and speak with the general manager. Thank you."
Greg S.
Jul 2017
Complex since old water heater was very hard to take out of closet. Technician did great and figured out how to get it out.
Response from MasterTech Inc
"Thank you for this great review, [Member Name Removed]!"
Nancy S.
Jul 2017
They came out the next day, assessed the problem as irreparable & immediately installed a new water heater for us.
Response from MasterTech Inc
"[Member Name Removed], thanks for the A review!"
Stephanie M.
Jul 2017
Josh was my serviceman and did a great job explaining the problem and replacing the water heater.
Response from MasterTech Inc
"Thank you [Member Name Removed] for this great review!"
Brenda H.
May 2017
Very well. All my questions were answered as they performed the cleanout.
Response from MasterTech Inc
"Thank you [Member Name Removed] for this great feedback and A rating!"
Eileen D.
May 2017
The technician was a polite young man and he did diagnose problem within minutes. However, the cost of this repair and the damage to my sink cabinet that was not restored really was unacceptable. MasterTech will never get anymore business from me or a referral. The charge for this was extortion.Of course, when I agreed to the work I had no idea that it was that simple of a fix. I thought it was going to be a major procedure and so, I agreed to have the work done. I have had plumbing done in kitchens in other homes I have owned and cabinets were restored, so I do not feel this was an unreasonable expectation! I also have never paid this much for plumbing under a sink EVER! NEVER AGAIN.
Response from MasterTech Inc
"Thank you for your feedback and your comments about our technician. Seth is the son of a plumber and has been doing plumbing service work for over 6 years. He is highly trained and very proficient which allows him to complete jobs in less time than others might take. It is my understanding that you had spent hundreds of dollars with other people trying to solve this problem and nobody had been able to fix it for you. Seth was able to diagnose the problem quickly and accomplish the repair quickly; however GPS shows that he was at your home for 2-1/2 hours, not the hour or so you mentioned. We are very good plumbers and HVAC technicians but we are not trained cabinet repairmen. We don't feel like it would be fair for us to repair your cabinet in a haphazard way and you not be happy with it. We feel it is better left to cabinet professionals to do such a repair. If you would call our office we could discuss a credit for you to use towards a cabinet repair."
Jan K.
Feb 2017
They were somewhat unsure of what had to be done at first but were able to figure it out and fix problem. I thought their pricing was extremely high and was actually shocked at the price they quoted me.
Response from MasterTech Inc
"[Member Name Removed], thank you for your feedback in another review regarding our technicians and how impressed you were with the same day service. For us to provide that level of service and have 2 technicians at your home within an hour of your call is world-class service and is expensive for us as a company. I am glad we were able to get this taken care of on your day off and save you from having to take another day off work."
David S.
Jan 2017
Because MasterTech charges for their estimates, they appear to have a side business going where they will come out for an estimate, collect their fee, and then provide an outrageous estimate to ensure they don't have to do the work. They ensure they will get calls by allowing you to apply the price of the estimate to the job. But then make sure that never happens. We had three estimates for a job, and only MasterTech charged us for the estimate. The three estimates were $650, $850, and $2500. Guess where MasterTech is on that list?
Response from MasterTech Inc
"The estimates must not be "Apples to Apples". We quoted a sidewalk bore and a reroute, permits and inspections, safety controls. Codes require a testing and safety valves. Because of safety requirements, gas lines done correctly to code always seem to cost more than homeowners anticipate. Be sure your selected contractor follows all codes, safety requirements and inspections. Additionally, the quote you received was not for the $2500 but for $1,778.96. We are a professional contractor and have successfully worked for you twice in the past and would love to do so again."
Lonnie T.
Jan 2017
Everything was good except for pricing.
Thomas G.
Jan 2017
Very prompt and professional, got a full service maintenance. Great value and reliable experiences with MT.
Response from MasterTech Inc
"We appreciate this great feedback, [Member Name Removed]!"
Mark H.
Jan 2017
They arrived within 30 minutes and addressed the issue quickly.
Response from MasterTech Inc
"[Member Name Removed], thank you for the A rating!"
William R.
Nov 2016
You always know what to expect with MasterTech, and they always deliver. They are not the least expensive in town, but far from the most expensive. If you have time to spare then you may find someone cheaper to do the same work, but quality may not be a sure thing in that case. With MasterTech, quality is always a sure thing in my experience.
Response from MasterTech Inc
"We really appreciate this great feedback, [Member Name Removed]! Thank you for the A review!"
Ruth W.
Oct 2016
Great
Response from MasterTech Inc
"Thank you [Member Name Removed] for this great rating and for continuing to allow MasterTech to service your plumbing, heating and cooling needs!"
Mary O.
Oct 2016
Justin arrived promptly. I knew what he would look like because i was sent a confirmation email with his photo attached. Upon entering my house he stopped to put on booties so he would not dirty my floor. He quickly diagnosed and fixed the problem. I always want to learn as much as I can from any repair person. I appreciated how helpful he was answering all my questions and then adding even more relevant information. When I asked about coupons and did not have one that would work he found one in his computer for me! I would definitely use Master Tech for any plumbing needs in the future.
Response from MasterTech Inc
"Thank you [Member Name Removed] for this great feedback for Justin and for MasterTech! We strive to provide excellent customer service!"
Tom M.
Jun 2016
Did a thorough check and cleaning. Told me for age of unit it was doing good. Did not try and sell me something I didn't need. Very friendly and professional. Would use again and recommend to others.
Response from MasterTech Inc
"We appreciate your kind words [Member Name Removed]! Thanks for choosing MasterTech!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
MasterTech Inc is currently rated 4.0 overall out of 5.
MasterTech Inc accepts the following forms of payment: CreditCard
No, MasterTech Inc does not offer free project estimates.
No, MasterTech Inc does not offer eco-friendly accreditations.
No, MasterTech Inc does not offer a senior discount.
Yes, MasterTech Inc offers emergency services.
No, MasterTech Inc does not offer warranties.