Joe Machens Toyota - Scion

unknown

Great clean service area and team. I had my tires and oil changed. They did a good job it was fast and clean for a very busy shop. I just think in the end it was a little $$$$$

Very well done. profesionally handled. no problems since. WAs expensive, but insurance paid.

The service writers are professional and helpful. Every time I've come here I've experienced nothing but courteous service. In fact, employees go out of their way to be helpful and kind. The service was done quickly and well. They provide free water, coffee, and ice cream in the lobby.

After finding out that I needed to buy a car, I made an appointment and went to see some used cars. I had a list of six cars I found on their Web site that day that I wanted to look at and test drive. The salesman was very rude. I had to power walk behind him to keep up with him. He was disrespectful, calling me "sis." After an hour and a half, the only car he showed me was a Chevy, which I told him I did not want. I never saw a single car on my list - he happily told me that four of them had been sold while we were talking, one was currently being test driven and the other was still being detailed and he did not know when it would be available to test drive. When I told him I did not want to see anything else, he did not say a word an turned around and stomped away.

They do a great job. I went on a trip to Ohio and I am going to travel a distance like that like about 560 miles. So they do a free trip check. They give a sheet there of everything that they check along with diagrams. They have fixed my car promptly and efficiently whenever I have taken my car there. I have always had the same service person take in my car and I have always asked for the same person. He is almost protective of me since I am a widow and I live alone. He really takes care of everything. My experience with him couldn’t be better. They had put a battery in my car before my last visit to them. They charged me $54 during my last visit which included tire rotation as well as servicing. The trip check was free.

My Toyota has excellent mileage and has needed very few repairs. I would give them "A's" on everything.