JAMES FENCE COMPANY

Terrible experience! Zero communication! They don?t answer the phone but then blame you for not being home when they deem to show up. Took days off work the days they said they would be there and they didn?t show up or call. Do not hire James!!!!!

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The gate on the privacy fence previously built by James Fencing had a split board causing the bottom hinge to detach. We called for an estimate and were told the minimum for coming out was $450 and the work could not be done until the following Monday.
After discussing, we decided that the cost was exorbitant for the work needed (replacement of 3 boards and the hinge). My husband called the office and advised that were wanted other estimates and requested that the work not be done. However, the work was completed on Monday morning without our knowledge and we received a bill for $450. When we called the office they advised that the message did not get delivered to the person who repaired the fence. This was clearly a huge customer service issue. We were unhappy about having to pay the $450 for work we had requested not be done. We wanted to pay for the work we needed, but now we are forced to pay well above what others would have charged. After much discussion, we were given a $75.00 discount. We still feel we have overpaid dearly for the actual work completed. It is clear that the company has issues with customer communications. We would discourage anyone from using their services.

See previous answer/write up.

We calld to have a wood privacy fence placed soon after moving into our new house, the owner was very prompt and we were pleased at first, they had the fence completed in 3 days. About 1 month after it was completed, the boards started warping and deteriorating. We called the company and left a message for the owner to call back, he did not return our call. We called at least 5 more times to which the owner was never available and never returned our calls. We ended up replacing approximately 150 boards on our fence and the boards remaining from James Fence Co continue to deteriorate. We were extremely unsatisfied with the service and professionalism.

They came on the day they said they would and did the preparation work. They came back the next day and finished everything up. They were nice and polite and very professional. I would definitely hire them again.

Fence started curling at bottom of slats 3-4 weeks after installation of fence. Company used poor grade of materials and green wood. Gates on both sides are sagging. Company refused to correct situation. Did offer to send out slats and I could replace them personally.Will not use nor recommend them.

We are satisfied with the service they provided. They were wonderful.

Very responsive. George responded promptly to my message and I had a quote the same day I called. He discussed various options with me (wood vs. vinyl, designs available) and explained the pros and cons of each. His office staff was also very responsive to questions. I made my decision and he installed it the next day. I always noticed a lot of "James Fencing" labels around my neighborhood and now I have one on my fence! I highly recommend them.

James Fencing was recommended by the dog trainer we work with, and they were excellent! If I could give them higher than an A, I would. They arrived on time to give me an estimate. They got back to me quickly with the formal estimate, and it was equivalent or less than the local competitors I spoke with. I called back on Friday to confirm that we wanted them to install the fence. They were here before noon on Monday morning to install posts, which only took 2 or 3 hours, then left to let the concrete set. On Tuesday they arrived around noon again, and they were finished by the time I got home a little after 4. This was to install a little over 200 feet of 5' high chain link with a wire around the base. They cleaned up well and left an invoice in the door before they left. This company was great about answering phone calls and arriving promptly, and they worked very hard and fast. We have a very steep and rocky back yard, but the fence looks great! I would absolutely use them again!!