Dave Griggs Flooring America

Fantastic group of people to work with. Would definitely hire again for future needs

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The installer is another issue. I paid $150 to move 6 pieces of furniture. When, he left he left things in different rooms and even the workshop where he had no reason to be. I thought he had thrown out my oriental rug. After calling Dave Grigg's I was told it was in the workshop. He also took a gouge out of my oak trim, which he denied. Griggs called David Lewis to took at the gouge who said it was not a fresh cut. Since Lewis is a Griggs employee of course that is what he would say; he is certainly biased.

I am happy with the product, but will not use a provider associated with the vendor again because if any issue arises the vendor will always prevail.

We expected to leave all details of putting the flooring down in our new home to Dave Griggs Flooring America. Nothing went right and we are sitting with a botched flooring job with little recoarse. Humidity caused the wood flooring to buckle in three to four areas. Moisture readings (calcium chloride test) from the concrete slab taken before installation were never shown to us and when we requested them when the wood started to buckle Dave Griggs Flooring America could not and quot;find themand quot;. It was later deemed by an and quot;independent flooring inspectorand quot; paid for by Dave Griggs Flooring America that the baseboard was set too tight to the floor, not allowing expansion. When we hired Dave Griggs Flooring America to install the flooring in our new home, we expected them to be the experts that they claimed to be and do what ever it took to make the floor installation a success. One of the things they DID NOT do was communicate with our contractor or his finish carpenter and explain that the baseboards need to be installed with enough room for proper expansion. Dave Griggs personally said the general contractor was responsible for the baseboard installation. We could not DISAGREE more. Dave Griggs Flooring America WAS totally responsible for the complete job of a successful floor install which included talking to and discussing with the contractor and finish carpenter about their roles regarding proper baseboard placement. Even with a very expensive dehumidifier installed on our HVAC system the floor still DOES NOT lay down properly. After the inspection of the wood flooring was complete, we received a letter basically passing the buck to the general contractor. Since that letter there has been no communication, NO follow up from Dave Griggs Flooring America, as to how the flooring was performing months later.
We have been so disppointed with everything they did and their passing blame to others when they needed to accept responsibility.

I had dealt with a large chain home improvement store before going to Griggs. My expreinces with such chain store was horrible in every way. The carpet came out to be extreemley over priced, I would have to pay over $1000 in new tack strip (which was only explained in fine print after I asked a million questions) and their time to install was over two weeks out. I quickly backed out of the deal and went to look elsewhere.
My service at Dave Griggs was exceptional...period. From the moment I came to the store to look at available options until the job was completed. Not only did I get wonderful carpet that was very fairly priced I was not charged for one single tack strip to be replaced (and installed with hammer and nail NOT GLUE like all the chain stores have started doing).
The service while in the store was great. I was greeted immediately upon entering and placed with a sales associate within minutes. To my surprise they had a slot open up the very NEXT DAY due to a reschedule. My sales associate made a special trip to my home (which is 35 minutes away from their store) to get the measurements that night. The installers were at my home the next morning by 9:30am!!! That is A+ service.
I originally didnt go to Griggs because I thought I couldn't afford their carpet or their services...not the case. If you want quality products and service at a extremely competitive price Griggs is the place to look. My overall experience was great. I will be back when we are ready to start our next project...countertops!

Installation went well. But within ten days kitchen linoleum began buckling and has slowly increased to this day. "It passed initial inspecton so it's not our problem.I get angry every morning I see it. Getting it fixed by another contractor would be a small fortune because they want to replace entire flooring.

I had one person do this and I discovered I didn’t like some of his work. Apparently what they do, you’re just stuck with them and they’ll come back and repair it although it was the same person that messed it up in the first place. If he didn’t do detailed work in the beginning, why would he do better work while repairing it. I had him come back but I’m not going to have him come back again and I’m looking elsewhere. I also had them come in and do the utility room right off the kitchen, but then once I started paying attention he wasn’t doing quality work. Some of the guys were, but not him. I wouldn’t recommend them unless you can choose who they send out. It’s like you’re stuck with whom they send you. The tile was perfectly fine but the person who did the tile work was not up to standard in my opinion. There was an instance where I noticed a chip in the tile when he was putting grout in. He said it would be covered by the grout but I had him replace it with some of my own tile. I don’t feel like I should have asked to have him do that either.