Chapman Heating and Cooling

They were professional. They're expensive but the did the job nicely. They are nice people.

Installer was prompt and courteous. He did a good job.

Even though it was $9000 they got us all of the rebates and everything so our actual cost was about $2000 less. Which was what we had been quoted by other people and yet we got a premium unit for what other people had been quoting for mid range units. We were very happy with their service and the unit has been working great.

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I heard nothing but good things about Chapman from around my neighborhood. My neighbor two houses away installed the very same system with Chapman six months earlier, and my next-door neighbor did the same six months later.  I wound up going with the highest-efficiency unit available, even though I wasn't thrilled about the cost. So-called discounts and a tax-credit reduced the price by almost $2,000, but I'm sure that is factored into the price to begin with.  However, the quality of the systems sold me, and the price was fair enough considering how often a homeowner generally replaces them. I did not need the thermostat, but it is very cool (I love being able to change the setting while I am driving back from out of town--but ya gotta make sure to leave your wifi on and the thermostat connected to it).  I also was not necessarily looking for a new furnace, just the A/C, but it was the same age as the failing unit, and, the two pieces work best together.  The work was done quickly and effectively. A new air vent pipe was required due to new city code, and when the city inspector came after the work was completed, he said it was the best he'd ever seen.  I was very pleased.  My only disappointment is that I thought I heard more than once that I would get free system checks for a year, with new filters included, but apparently the filters are NOT included, and they are like $50 each. But at six months, the original filter was still extremely clean and did not need replacement.

About as bad as it could go

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The unit is great. We have even, quiet cooling, wifi control of our thermostat, and the unit is stylish in our yard. All of the staff, from the office to sales to installation were superb. The energy audit was also done by Chapman and the auditor was very thorough and professional. The salesman explained everything and clearly answered all of our questions even when I called on the weekend. The installers were so pleasant, clean, and knowledgeable.  We had our previous unit break down as it was 30 years old (a Lennox that had lasted all this time so we got another Lennox). Rather than have us suffer through the heat as we waited for our heat pump to come in, Chapman set a temporary air unit for our comfort. I really recommend this company.

We had Chapman install a brand new Trane heat pump and blower system to replace our 30-year-old unit. The old unit still functioned, but was living on borrowed time and tax incentives favored replacing. After an initial very positive interaction with the sales end of Chapman, and some comparison shopping, we agreed to have them replace the unit.
Overall, the work was completed, and the initial install went fairly smoothly and in a timely fashion. However, during the install, some ductwork was altered and new vents installed in a way that actually decreased airflow to some rooms. Once the unit was in, it was fairly difficult to get Chapman back to fix their own issues.  The sales rep would come by, be very professional and courteous, get everything seemingly set up, and then....nothing.  It took nearly a year for everything to be resolved to our satisfaction.   This is not to say we didn't have functional heating and cooling. But overall this was a process that was more trouble than it needed to be. In addition, we had some additional concerns in the airflow system of the house (not anything related to Chapman's work) that we would like to have addressed.  They were not interested in helping out with this.  That's certainly their prerogative, and they were straightforward in this regard.  But I was hoping for a more complete experience.  
Once our brand new energy efficient system was finally up and running, we saw a substantial INCREASE in our power bills and power consumption. This is over the course of 2 years, so not a small sample size. I had not expected this, and the sales rep certainly stated that we would see much better efficiency than a 30 year old unit.  So how did the energy bills go up 20-30%? Chapman did spend some effort reconfiguring the thermostat and such...and some improvement was obtained. But for our substantial expense in getting a new unit, we are saving little money, despite what we were told during the sales aspect.
Overall, Chapman strikes me as a completely competent operation, and I have no major complaints. But if you are looking for a company that will patiently work with you and design the best possible solution based on the quirks of your particular situation, this may not be the company for you.  But to be clear, the work was done, what they did is functioning, and we were always treated well by everyone involved.  While I don't see this as a company that goes above and beyond, this is a solid company that does a high volume business, and I have no serious complaints. But we may be looking around elsewhere if we have any further needs in heating and cooling.

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Our first contact with Chapman was in May 2012.  We had just purchased the home and our air conditioning unit was not blowing well or getting cold at all.  We called several companies and asked them to come out and assess the problem.   Chapman was one that responded.  They came out.  Told us that our unit was too old to fix and would only sell us a new unit.  (1980 carrier furnace/main unit) with a 1999 AC unit).    It would cost us well over 8000.00.  We declined and proceeded to find another company who was able to do the work for us for 230.00, with the understanding that probably in the next 3-5 years we would have to bite the bullet. 
So, when our furnace went out and lost power when we had a power outage and would not come back on (cold spell in February) we called around for service and everyone was unavailable for days - which was not acceptable.  So we bit the bullet and called Chapman; something that we told ourselves we would avoid doing).  
The young man came out promptly, as scheduled.  We were on the off-hours clock so there was going to be a hefty fee just for it not being Mon-Fri 9-5.   He had a difficult time figuring out what the problem was.  My husband was there to help guide him some of the time.  He called in and got some pointers.  Didn't have a replacement fuse so he elected to "hot wire" the connection to bypass the bad fuse, flipped the breaker back and forth a few time to try and make a better connection and then said that a relay or sequencer needed to be replaced.  Another technician came out to join him and said that they replaced the sequencer and some wiring that may have been the problem,  but couldn't get all four elements running and they didn't know why, so they would have to return.   They did get the furnace operating at what they said was 25%.  They charged us about 300.00 for this trip and then said they would call to schedule an appointment to finish the work.   They came back Monday, looked around, flipped the breaker a few more times, said that all but one element was now working but we needed a new board for the heat pump system.  They charged an additional 279.00 for that trip and said our furnace was still only operating at 50%.  We asked how much that would cost and were told that they didn't know the price but would call and let us know.   Later that week, we received a call and said that it would be a total of 598.00 for putting in the new board.  Shocked, I asked them to break down what the cost of the part was and what was the labor.  They refused, stating they have a flat rate policy and do not break down prices.   Never having dealt with a company that does "flat rate" pricing, we refused the work.  
But it doesn't stop there.   In March, while on vacation in another state, we had another power outage and the furnace did not go back on that time as well.    Instead of calling Chapman, we called a friend whose father has been in the business for over 30 years.  They both came out and looked at the unit and were frankly surprised.  The went and replaced the fuse (it was still "hot wired"), and replaced both sequencers.  They kept them for us to look at, because to their dismay, neither looked like it had been replaced.  Both had been covered still with dust and dirt and nothing had been touched.  Instead of playing with the breaker switch, they actually replaced the breaker switch.   They did verify that the only thing they noticed that had been changed out were a few wires.  We also were told that we did not need a new board in the heat pump system.  This trip cost us a total of $95.00 for parts and labor.    
I am furious at Chapman.   Two times now where the work was not up to snuff and we felt like we were really taken or going to be taken, on a nice ride.    We won't be using them again and we will be happy to share our experience with anyone who cares to listen.  
A final note, last week a technician just showed up on my door step one morning saying he was here to install the new board.   Really?   Just show up with no appointment and a definite decline for suggested repair.   
I am surprised that more people have not logged onto Angie's list to complain, as we have heard from several people that this is their standard of practice.   

'Andy' was as professional and efficient as are all of the technicians from Chapman. He checked: all controls, heat exchanger, cleaned/adjusted tstat, operation, wiring, inspected flue/PVC/flue temp, flue CO ppm, Flue oxygen %, tested for gas leaks, the burners, gas valve, thermocouple, electrical connections/contacts, orifice, saddle valve, cycle humidifier, return drop, blower, changed the filter. At one point Andy was concerned about something and he called a manager to run it by him - and Andy altered what he did based on the advice given. All of this was completed in a very reasonable amount of time and with total concentration. The fee would have been $32.00 however we always have a Chapman magnet on our refrigerator, and (we didn't know this, but it was a nice surprise!) we received a $10 discount for displaying the magnet! Plus we received our $5 Comfort Club discount. So the final total for all of this was only $17.00.
We had, in the past, a furnace humidifier installed by a different company (Smith Heating and Cooling). It worked the first year but would not work the second. When we called Smith back in, their technician tried to check it out but found that the original tech had installed the unit too close to our wall and so the unit could not be opened to get the filter out. The entire unit was taken off and the new tech decided to put it back on upside down. We questioned this but were promised it would be fine. Which it was not and we wound up with a flooded furnace floor. Being fed up, we called in Chapman Heating and Air Conditioning based on a glowing reference from a family member. We told them to come ready with THEIR options for a humidifier system. They came in, and were very professional in that while they could easily have made jokes or cutting remarks about what Smith had done they simply explained why the unit wasn't working and that they recommended a particular unit for our specific furnace set up. But they did not push anything on us. Just gave us the information and told us to call them if we decided to go with their recommendation. And we did. It has been a relief to have a properly functioning system ever since. And we can ask them about future furnace systems (as ours will need replacing within the next few years), and receive very informative options - but again, no pushing.
We would highly recommend Chapman Heating and Air Conditioning to anyone. And ask them about the Comfort Club - it really is a great way to save and to have a safety net for your heating/air conditioning needs.

Chapman came exactly when they said they would and, performed the work of moving the unit as they said they would.  My only concern was the cost of the move.  The price was about 30% higher than other local contractors that we had contacted.  However, Chapman performed the initialize installation of our heat pump system and we wanted to maintain the integrity of their guarantee.  For that reason we paid the higher cost.  Additionally, they were very professional and their technician was very courteous as well.  Sometimes, it is probably worth it to pay a little more money.  I believe that was the case here.  We would certainly recommend Chapman to friends (possibly with the small warning that they might cost a little more than others).

Personnel came and inspected the unit, then did whatever needed to be done

we did not use Chapman to replace our furnace and AC.

They seemed to me that they knew what they were doing and it all worked. I think they provide a lot of training for them. Their tech people are very good.
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we had a vent pipe out of the side of our house. Our furnace would not turn on because of a blockage in the pipe. The tech came to our home and removed a bird from the pipe. He told me that was a common problem and even showed me how to fix it if it ever happened again.

Went great. They had to postpone a day from the original date and gave me a replacement at no cost for the inconvenience. They modified the ducts to integrate to integrate the larger filter into my HVAC system. Excellent and efficient installation.