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Westco Security and Technology Systems
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Westco Security & Technology Systems, Inc, was founded in 1983 by Robert Farb. Based in Chesterfield, Missouri, Westco initially began as a one-man operation and since then has grown to over 4,000 customers in the Metro St. Louis area as well as Lake of the Ozarks & Columbia Missouri. Westco Security & Technology Systems serves both the commercial and residential markets to provide custom designed and professionally installed systems to any client, large or small. Westco uses only UL approved equipment in our security division and only the top names in integration, home audio, system integration equipment and media / theater systems. Quality is in everything we do. From the best equipment to the most highly trained staff, Westco can assure you that we install it right the first time. In order to keep up with the changing face of technology and maintain the highest standards in the industry, Westco is an active member in the Better Business Bureau (BBB), Certified Builders’ Guild (CBG), Electronic Security Association (ESA), the St. Louis Alarm Association as well as the Missouri Alarm Association, and CEDIA. Our St. Louis based 24/7 alarm monitoring center is recognized as a Five Star Diamond facility by the Central Station Association. The professionals at our central station are trained under the guidelines of Underwriter’s Laboratory. We are listed by Underwriters Lab (UL) for Burglary, Fire and UUFX monitoring. This insures the most secure automated monitoring available in our market today. We offer both wired and wireless monitoring solutions for your home or business. Our Central Station is one of the few local area companies to meet such stringent requirements and be awarded these designations. Please come and visit our Design Center located in our corporate office – where you can see and feel a fully integrated home with the convenience and energy savings it can provide. We look forward to the opportunity to provide you with a better understanding of all that Westco can offer you, your family and your business.
Business highlights
Emergency services offered
42 years of experience
Services we offer
Access Control, Energy Management, Fire Systems, Home Automation, Home Integration, Home Theater, Lighting Systems, Networking, Security Systems, Structured Wiring, Zoned Audio
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.424 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 8% |
Showing 1-24 of 24 reviews
Douglas P.
Jan 2023
Recently, my system failed to communicate with the monitoring station because the telephone number that WESTCO had programmed for the alarm system to call was no longer correct: it had been a seven-digit number but now had to be a ten-digit number. I requested that WESTCO do two things. First, alert other customers with similar alarm systems that their telephone numbers need to be reprogrammed. Second, refund the amount of money that I had paid for the monitoring service for the time that the alarm was not being monitored. WESTCO has refused to take either of these actions. Their position is that if a customer were to test their alarm system monthly, as they recommend, they would have discovered the problem much earlier. This is a callous disregard of customer safety. How many of their customers are still not being monitored and what will happen in an emergency situation?
Response from Westco Security and Technology Systems
"Equipment failures such as yours are the reason we put an emphasis on testing the systems monthly, so much so that it is on every invoice we send out. Your safety and the safety of all our customers is extremely important to us. We need both the end user and our monitoring center to provide the proper level of protection. Because your system is over 25 years old, we must rely on you in helping stay on top of your system functioning properly by testing on a regular basis. I understand your frustration with the telephone dialing change, however, if you would have tested your system weekly as the manual states or even monthly as we have recommended, you would have found that the system was not functioning properly well before the time you had called us. Your keypad also alerts you to any technical issues your system is encountering. It is important to be aware of the codes displayed and act on them. We are unable to monitor diagnostics of the older systems in the field as they do not have the technology the newer systems have to provide us diagnostic data upon a trouble and or failure. While we cannot get parts to support your system any longer, we continue to provide service when called. We do the same for all our customers. We offer service plans that provide testing of your system on a periodic basis and based on the plan selected will send a technician out as well. We no longer use phone lines for new alarm system installations, all systems are digitally monitored via the cellular data network and / or the internet. As technology evolves, updating equipment becomes required more often than not. Our monitoring center is ready to accept any signal it receives from your security panel on a 24 hour / 7 day per week basis. Alarm monitoring fees cover this on-call reactive service. When a legitimate signal is received from your security panel, our central station will take the appropriate action."
CHARLES P.
Sep 2017
They have always been prompt in calling if the alarm goes off.
Response from Westco Security and Technology Systems
"Thank you for the kind review. We truly appreciate your business!"
BILL B.
Apr 2017
Jon Beck came out at the agreed upon time, did a walk through with me, and provided an on-site assessment of our current system. Based on our discussion during the walk through, he followed up a couple of weeks later with upgrade options and estimated costs. We have not yet executed any changes, but that is budget driven. When the time is right, I will call Westco Security and schedule the work.
Response from Westco Security and Technology Systems
"[Member Name Removed] thanks for your business and we look forward to working you on an upgrade when the time is right!"
BILL B.
Jun 2016
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Response from Westco Security and Technology Systems
"Thank you for the review! We appreciate all your past business and we look forward to continuing to help with your security needs!"
Ron K.
May 2016
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Response from Westco Security and Technology Systems
"Thanks for the review and thanks for your business!"
Kimberly S.
May 2016
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Response from Westco Security and Technology Systems
"Thanks for the review! We hope you are enjoying your system and we appreciate your business!"
Debbie C.
Apr 2016
It was exceptional. They were great. I would highly recommend them. They arrived on time, got the job done, and cleaned up after they were done. They system works great.
Response from Westco Security and Technology Systems
"Thank you for your business! We appreciate the feedback and look forward to working with you on any future security needs!"
Barbara S.
Jan 2016
unknown
Response from Westco Security and Technology Systems
"Thank you for your business and we appreciate the review of our services!"
Deborah G.
Jan 2016
unknown
Response from Westco Security and Technology Systems
"Thanks for the review! We appreciate your business!"
Tiffany W.
Sep 2015
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Response from Westco Security and Technology Systems
"Thank you for the review! We appreciate your business."
Robert H.
Aug 2015
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Response from Westco Security and Technology Systems
"Thank you for the kind words! We truly appreciate your business."
DOUGLAS C.
Aug 2015
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Response from Westco Security and Technology Systems
"We pride ourselves on customer service and professionalism and are glad you were satisfied with our service. If we can be of any help in the future do not hesitate to contact us!"
BETTYANN S.
Aug 2015
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Response from Westco Security and Technology Systems
"Thanks for the review. We really do appreciate your business!"
JANICE S.
Aug 2015
unknown
Response from Westco Security and Technology Systems
"Thank you for the review and more importantly thank you for all your past and future business. We really do appreciate it!"
Billie D.
Aug 2015
unknown
Response from Westco Security and Technology Systems
"We are glad you were extremely satisfied with our services. We pride ourselves on providing excellent customer service and I am glad you feel we accomplished that goal. If we can be of any help in the future please do not hesitate to let us know. Thanks again for your business!"
Ryan C.
May 2015
Technician was extremely professional and they arrived on time. They cleaned up after themselves and seemed very knowledgeable about the product they were installing.
Response from Westco Security and Technology Systems
"Thanks for your feedback and we appreciate your business!"
Susan H.
May 2015
They couldn't get the wall mounted pad to work. Had to return twice to replace/repair.
The cost seemed awfully high.
The cost seemed awfully high.
Response from Westco Security and Technology Systems
"Thanks for your feedback! Unfortunately, in rare instances the equipment we receive from the manufacture is defective out of the box and needs to be replaced. This was one of those circumstances. I hope you understand and we appreciate your business!"
Heather B.
May 2012
The technician who came out was very nice to work with. However, when he was up in the attic trying to run the cable down to one of the upstairs rooms, he was trying to drill through a 2x4, the drill hit a nail & jumped - punching an accidental hole in our drywall in a bathroom near the ceiling.
The technician was very apologetic and told us he expected his company would repair the drywall. However, when we contacted his boss to get a repair scheduled, we were told that the contract says that they may "need to cut holes in the drywall" - so they will not be repairing this accidental hole in our bathroom.
While the wiring work itself was OK - we are left with a hole in our bathroom - partially filled with silicone - that we will need to foot the bill to repair ourselves.
In my opinion - there is a vast difference between an intentional/necessary hole in drywall and an on-the-job mistake that accidentally damages the personal property of a customer. Companies should stand behind both their work and their mistakes - but this company did not.
The technician was very apologetic and told us he expected his company would repair the drywall. However, when we contacted his boss to get a repair scheduled, we were told that the contract says that they may "need to cut holes in the drywall" - so they will not be repairing this accidental hole in our bathroom.
While the wiring work itself was OK - we are left with a hole in our bathroom - partially filled with silicone - that we will need to foot the bill to repair ourselves.
In my opinion - there is a vast difference between an intentional/necessary hole in drywall and an on-the-job mistake that accidentally damages the personal property of a customer. Companies should stand behind both their work and their mistakes - but this company did not.
Response from Westco Security and Technology Systems
"While we are sorry this incident happened, we state in all our proposals that any drywall repair, if required, is the homeowners responsibility. We also make it clear when we are bidding the job with the homeowners, that holes can result while installing the required device. We do not hide the fact that working in existing structures, there is an unknown element we need to work with. It is impossible for us to know what is behind the drywall and hitting a nail in this case, was beyond anyones control. We are one of the few custom installation companies that will attempt this type of work and not just run wire on the outside of the house into the room requested. We take pride in our work and hire the most qualified installation staff in our market. I certainly hope that this homeowner can understand our companies position and reevaluate recommending us to others."
Karen D.
Dec 2011
They seemed nice and professional. I haven't had the work done. I'm still considering the estimates. It's going to be a while before I get it done. I'm waiting for the year to complete before I can do their work. I haven't discounted them. I will surely call them back.
Response from Westco Security and Technology Systems
"Thank you for thinking of us. We look forward to hearing from you!"
John K.
Aug 2011
WESTCO did a very nice job on the installation. The system they provided is very nice and so far we have had no problems with it. They are priced very well, and the per month cost ends up being less than ADT, and you aren't required to maintain a contract for any length of time like you are with some other companies that subsidize the cost of the system. They also provided information on other upgrades that we could make to the system at a later date.
Response from Westco Security and Technology Systems
"Thank you for the review and we are glad you enjoy the system! If we can be of any help in the future please do not hesitate to contact our office."
Thomas B.
Jul 2011
They do a very good job and are very responsive and so forth. They gave a bid recently for some extra stuff, but I did not use them because another company is doing it for a lot cheaper, but they are still my master company. I would use them again in the future.
Response from Westco Security and Technology Systems
"Thank you for the review and we appreciate your feedback!"
Linnea H.
Feb 2009
The monthly monitoring fee is very inexpensive. They did a lot of work, all the construction and wiring. The audio system is amazing, it makes me wonder how I ever lived without it. They provide wonderful customer service.
Response from Westco Security and Technology Systems
"We are glad you enjoy your audio system and thank you for all your past and future business!"
PAM F.
Oct 2008
They are always easy to get a hold of, and Janice always makes sure I am taken care of. She is great!
Response from Westco Security and Technology Systems
"Thank you for the feedback! We really appreciate hearing from our customers."
MIKE B.
Mar 2006
This company is incredible. With our architectural plans for the new home we were building, they were able to walk us through the process of customizing our home. Their product knowledge is exceptional and that made things easy. They educated us on all of our options available and worked diligently with us to customize our home for our entertainment and security needs. Westco provided all of the equipment including TVs, speakers, receivers, etc. They always kept their word and did what they said they were going to do (very refreshing). We highly recommend them to all of Angie's list members.
Response from Westco Security and Technology Systems
"Thank you for the feedback! We are glad you are happy the work that was done!"
JANICE S.
Mar 2006
Bob Farb was very prompt in coming to the house to access what needed to be done, and quickly got back to us with an estimate. The pre-wiring was done on time. The finishing work took a little longer to complete, and we had to delay some other work. This was a typical of the company, because we have worked with them for 12 years, and they have always been very fast to respond to any work that was needed. I guess we needed this work done at a busy time. The technicians were very thorough and cleaned up after themselves.
Response from Westco Security and Technology Systems
"Thank you for your feedback and business. We really do appreciate it! If we can be of any future help do not hesitate to let us know."
Licensing
State Contractor License Requirements
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FAQ
Westco Security and Technology Systems is currently rated 4.4 overall out of 5.
Westco Security and Technology Systems accepts the following forms of payment: CreditCard
Yes, Westco Security and Technology Systems offers free project estimates.
No, Westco Security and Technology Systems does not offer eco-friendly accreditations.
No, Westco Security and Technology Systems does not offer a senior discount.
Yes, Westco Security and Technology Systems offers emergency services.
No, Westco Security and Technology Systems does not offer warranties.