TEAM 1 AUTO BODY & GLASS LLC

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Team1 worked with my insurance company to arrange everything and help file the claim. They were responsive and showed up when they said they would (did the work on site at my place of employment). Did the work in a timely manner and (so far, after a few hours) everything looks fine.

My son wrecked his 2000 Toyota Corolla during our sole ice day this winter, and Team One was the third of three estimates I got to repair the damage to the hood, front grill, and front fender and mirror. They were on the State Farm approved list, but my agent hadn't worked with them before, unlike with the other two estimates I got. However, I was very impressed at the thoroughness and professionalism they displayed when I brought the car in for the estimate; in addition, they were the lowest bid and could get the car in a week sooner than the other two shops.
My follow up experience only made me more pleased with their work. The shop worked very hard to find after-market parts for the car to keep costs down (as we were a self pay), but when they received the hood and found it inferior, they ordered another one, sticking to the original estimate. I ended up having to wait an extra couple of days for repairs to be done, but the work was excellent, all details were attended to, and they didn't go over the estimate. (I thought about whether I should give an A on punctuality, but the reasons for the delay were valid and in my best interest, so they get an A.) Did I have to call to get current updates on the car's status, rather than always getting proactive calls? Yes, but even so, their work was top notch and all of their personnel were warm and helpful throughout the process. I would definitely use them again and recommend them to others, and I called my State Farm agent to encourage them to do so as well.

I called on a Friday and scheduled an appointment for the following Tuesday, the technician showed up on time, was professional, and did a great job with the rock chip repair.

The experience with them was great and they did a very nice job. They were very thorough, very prompt and I felt like their price was reasonable. I have insurance so I didn't pay them. I would give them A's down the list and continue to use them in future.

Repair was done quickly and perfectly. Paint job blended beautifully. Customer service and estimator were extremely pleasant to deal with. They arranged for a rental car and passed on a discounted rate to me. They dealt directly with State Farm Insurance who paid for everything.

This company is great to deal with. They are professional and courteous. They give wonderful customer service. They were very nice and personable. They picked the car up and brought it back. When they were finished, everything blended in so well that you couldn't even tell anything had happened. The car looked like new!